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Added 8 mins ago
C
Team Leader
Co-op
Paddockwood, SK
- Full-time
If you are committed to providing exceptional customer service, have a proven sales background, and can lead a motivated team, Lake Country Co-op wants to hear from you! In this role, you…
Added 8 mins ago
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Sales Associate (Part-Time) - Markville
Nestle Operational Services Worldwide SA
ON · Markham, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 8 mins ago
NO
Sales Associate (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 8 mins ago
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Specialist II, IT Support
QXO
Montreal, QC
- Full-time
Log into the support phone system each workday to receive inbound support calls from end users; troubleshoot and document issues, and route or escalate calls as needed.
Added 8 mins ago
Senior Product Acceleration Specialist - Auth0
Okta
Toronto, ON
Title of Job: Senior Product Acceleration Specialist - Auth0
Added 24 mins ago
Field Sales Specialist
Rogers Communications
St. John's, NL
Build strong relationships with Multi-Dwelling Unit (MDU) property managers and leasing teams to position Rogers as the preferred service provider.
Added 24 mins ago
SC
Employment Specialist - 6279G
Starling Community Services
Kitchener, ON
- Full-time
…Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than…
Added 24 mins ago
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Client Advisor
Royal Bank of Canada
Halifax, NS
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 24 mins ago
SD
Beauty Specialist, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 24 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Support or lead investigations of Deviation Reports for late case reporting and other noncompliant activities related to PSPs
Added 24 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 24 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Support or lead investigations of Deviation Reports for late case reporting and other noncompliant activities related to PSPs
Added 24 mins ago
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Specialist - User Experience Design
Ateko, backed by Bell Canada
ON · Ontario, Canada
- Contract
We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research,…
Added 24 mins ago
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Senior Identity and Reliability Engneering Specialist - Ping Forgerock
HRConnects
Montreal, QC
- Full-time
Mettez votre expertise en ingénierie des identités au service d’un poste où la fiabilité, la sécurité et l’impact organisationnel sont au cœur des enjeux - postulez dès aujourd’hui.
Added 24 mins ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS003)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 24 mins ago
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Cloud Specialist, Platform Engineering
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Contribute to the platform support queue by resolving technical requests and using recurring issues to improve documentation, automation, and self-service capabilities.
Added 24 mins ago
MD
Application and Data Support Specialist - Information Technology Spec 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Application and Data Support Specialist
Added 24 mins ago
TR
Information Technology Support Specialist
Telescope Recruitment
Concord, ON
- $75,000 to $85,000 CAD / year
- Full-time
We are seeking a proactive, hands-on IT Support Specialist to support daily technology operations across six locations in Canada.
Added 39 mins ago
Category Specialist
WestJet Group
Calgary, AB
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada,…
Added 39 mins ago
Product and Solution Security & Operations Specialist
Siemens
Saskatoon, SK
The Product, Solution Security, & Operations Specialist manages and coordinates PSSO activities across the organization while providing broader operational support to the business. The role…
Added 39 mins ago
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Senior Counsel, Wealth Management
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Added 39 mins ago
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Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
…adjudication operations and initiatives. Provides training and support to teams and channels where the applications and transactions…
Added 39 mins ago
E
People Partner (Part-Time)
EcoOnline
Toronto, ON
- Part-time
We are looking for a proactive and adaptable HR Business Partner to support our Canadian and US colleagues. This is a varied role that combines hands-on local HR operations, local office…
Added 39 mins ago
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Control Panel Specialist
CDN
Calgary, AB
- Full-time
CDN is a recognized industry leader in the energy services sector. CDN is a full-service provider with expertise in Electrical & Instrumentation maintenance, renewables/solar, major…
Added 39 mins ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
The Six Sigma Black Belt is a process improvement specialist within the Operations team, responsible for leading and supporting Continuous Improvement initiatives across Dainty Foods.

gategroup

Specialist, Information Control Centre

Dorval, QC, Canada
CAN_QC_Dorval_YUL, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting into the General Manager / Deputy GM / GM Operations

In a secondary line of responsibility the Specialist, ICC has a dotted reporting line to Unit Finance

Administer and communicate accurate and timely customer flight and passenger data and enabling the unit to plan, produce, deliver and invoice according to customer requirements and agreements.

Acts as communication point within unit for internal and external communication with local customers

Receives / inputs passenger and flight data into customer's self-billing system (i.e. Air vision) as well as gg's ERP system accordingly

Facilitates the printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes

Provides short-term customer forecasting data where applicable (linked to reservation system)

Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters, etc.)

Organizes and validates documentation and transfer to billing for processing including wastage

Assists customer services and invoicing on data queries

Actively monitors the customer's systems for aircraft changes prior to departure and initiates and communicates the changes accordingly

Reviews, maintains and follows the airline SLA's

Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence program).

Responsible for weekly schedules to ensure targets are met efficiently with the correct shift manning and responsible for training of new employees.

Numeracy and literacy in local language

Education to high-school / A-Level preferred

Experience in extracting information from data and pulling information together

Computer literacy required including Microsoft Office knowledge preferable.

Previous experience of working in a role where strong attention to detail and accuracy was essential.

Demonstrated Competencies to be Successful in the Position:

· Thinking - Information search and analysis, problem resolution skills

· Engaging - understanding others, team leadership, developing people

· Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively.

· Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment, and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

Please click here to view our North America Applicant Privacy Notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

Apply About employer

More about this job

Responsibilities

Manage accurate passenger and flight data across customer and company systems, coordinate operational documents and short-term forecasts, and ensure exceptional services and wastage are documented for billing. Monitor aircraft changes, maintain airline service-level agreements and compliance requirements, support customer service and invoicing queries, and oversee weekly schedules and new employee training.

Requirements

High-school or A-Level education is preferred, along with computer literacy and preferably Microsoft Office knowledge. Candidates should be able to extract and consolidate information from data and have experience in a role requiring strong attention to detail and accuracy; numeracy and literacy in the local language are also specified.

Skills

Information Search And Analysis
Problem Resolution
Data Extraction
Data Accuracy
Customer Communication
Customer Service
Team Leadership
Employee Training
Scheduling
Forecasting
Documentation Management
Billing Support
Microsoft Office
Attention To Detail
Performance Improvement
Food Safety And Compliance

Visa sponsorship

Not detected in the job text

Keywords

Information Control Centre
Passenger Data
Flight Data
Customer Communication
Airline Operations
Self-Billing System
Air Vision
ERP System
Microsoft Office
Customer Forecasting
Reservation System
Aircraft Changes
Production Documents
Delivery Notes
Billing
Wastage
Health And Safety
Food Safety
Security
GateOPEX
Shift Scheduling
Staff Training
Data Analysis
Customer Service
Invoicing

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