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Added 8 mins ago
H
Senior Talent Partner
Haystack
Canada
- $120,000 to $155,000 CAD / year
- Full-time
We're hiring for a Senior Talent Partner to drive full-cycle recruiting and own high-impact searches end-to-end across both technical and business functions. This role involves partnering…
Added 8 mins ago
W
IICS Integration Developer
Wipro
Toronto, ON
- Full-time
Collaboration: Partner with cross-functional data teams and business analysts to translate requirements into technical solutions.
Added 8 mins ago
PS
Executive Assistant to Chief Executive Officer
Professional Staffing
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
…organized, proactive individual who can operate as a trusted partner to senior…
Added 8 mins ago
BR
Senior Project Manager, ERP
Brookfield Renewable
Gatineau, QC
- Full-time
…coordinating business, technology, finance, operations, and external partner…
Added 8 mins ago
D
Project Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
· Partner with L&D Centres of Excellence (CoEs) and business stakeholders to translate business requirements into effective learning solutions.
Added 8 mins ago
WS
Guest Room Controls & Hospitality Technology Sales Specialist
Weston Security Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a channel partner for Honeywell INNCOM guest room control and energy management solutions and Onity electronic locking solutions, we help hotels improve guest comfort, reduce unnecessary…
Added 8 mins ago
Marketing Tech Solutions Partner (Project Manager/Customer Success)
Human Resources Department - NRT Technology Corp.
Toronto, ON
Reporting to the VP, Marketing Technology Solutions, the Marketing Tech Solutions Partner’s primary mandate is to manage all customer initiatives the incumbent’s focus will be customer…
Added 8 mins ago
W
(CAN) Digital Fulfillment Team Lead
Walmart
Smiths Falls, ON
- Full-time
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 8 mins ago
LC
Analyst, Supply Chain Replenishment - 18 Month Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Partner with internal and external teams, including Distribution Centre (DC) operations, to coordinate goods flow and resolve inbound/outbound issues.
Added 8 mins ago
LC
Analyst, Supply Chain Replenishment, Logistics
Loblaw Companies Limited
Toronto, ON
- Full-time
Partner with internal and external teams, including Distribution Centre (DC) operations, to coordinate goods flow and resolve inbound/outbound issues.
Added 8 mins ago
Service Admin Manager, Western Canada
Levitt-Safety
Calgary, AB · Edmonton, AB · Port Coquitlam, BC · Vancouver, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.
Added 8 mins ago
DI
Specialist, Communication (12 Months Contract)
Definity Insurance Company
Toronto, ON
- Full-time
Partner with assigned business units to assess communication needs, understand business priorities, and identify opportunities to engage employees
Added 8 mins ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Partner with development and DevOps teams to architect and automate security tests and guardrails into continuous integration/continuous deployment (CI/CD) pipelines.
Added 8 mins ago
IO
Associate Procurement Specialist, Contracts
Irving Oil
Saint John, NB
- Full-time
Partner with stakeholders to understand business requirements, priorities, and market dynamics
Added 23 mins ago
PH
Nurse, Clinical Informatics Specialist - BC Cancer - Provincial
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Liaise with the Digital Health department, organizational programs/departments and partner affiliates as the role and informatics specialty specific expert and resource on system wide…
Added 24 mins ago
ET
Coordonnateur(trice) logistique / Logistics Coordinator
Energy Transportation Group
Montreal, QC
- Full-time
Added 24 mins ago
BA
Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Partner with business areas to understand strategic objectives, operational challenges and opportunities for improvement.
Added 38 mins ago
H
Senior Financial Analyst
Haystack
Canada
- $81,600 to $105,600 CAD / year
- Full-time
This employer is seeking a Senior Financial Analyst to partner with the engineering and R&D organization on financial planning, reporting, and cost optimization initiatives. The role…
Added 38 mins ago
H
Talent Acquisition Associate
Haystack
Canada
- Full-time
Partner with recruiters, hiring managers, and internal stakeholders to ensure smooth hiring timelines and consistent policy application
Added 38 mins ago
H
Customer Success Manager
Haystack
Canada
- Full-time
Partner with sales, product, marketing, and support teams to align on strategies that drive customer satisfaction and retention
Added 38 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
Venue and partner relations: Be the go-to contact for venue staff, suppliers, Techo-Bloc reps and partners, and make sure everyone has what they need
Added 38 mins ago
L
Executive Coordinator & Business Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $100,000 CAD / year
- Full-time
…leadership or executive management while serving as a trusted partner to senior…
Added 38 mins ago
RH
Senior Service Designer
Robert Half
Toronto, ON
- Contract
Partner with senior stakeholders to define problems, shape project direction, and influence strategic decisions.
Added 38 mins ago
RH
Controller
Robert Half
Richmond Hill, ON
- $130,000 to $150,000 CAD / year
- Full-time
…treasury management, and internal controls. This individual will partner closely with operations, construction, development, and executive leadership to ensure accurate financial reporting…
Added 38 mins ago
D
Business Development Manager - Toronto
Digicast
Toronto, ON
- Full-time
…relationships in the GTA, and positioning Digicast as the premier partner for corporate events, hybrid experiences, and studio…

Gatekeeper

Account Director for SaaS Solution | REMOTE (Ontario)

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, AI Services, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant, efficient, and audit-ready.

Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle.

Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.

Note: This is a fully remote position, open to applicants based in Ontario.

Role Overview

As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.

Key Responsibilities

Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.

8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.
Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.

100% remote working: no offices and no commute
Generous paid vacation allowance
Comprehensive benefits package including:
- Private Medical & Dental cover
- GRSP Matching
- Employee Assistance Program
Learning & Development opportunities for lifelong learners
Technology: we provide everything you need to do your best work
Gatekeeper for Good: Match funding to support non-profit organisations in your local community
Gatekeeper retreats

We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you!

Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.

Apply now to join Gatekeeper in our exciting journey of growth and innovation. Please note, this role is likely to involve some national and international travel.

Apply About employer

More about this job

Responsibilities

The Account Director will manage a portfolio of high-value enterprise accounts to drive retention, expansion, and revenue growth. They will act as a trusted advisor, collaborating with internal teams to ensure product adoption and customer success.

Requirements

Candidates must have 8+ years of experience in customer-facing roles within the SaaS industry, specifically focusing on account management or sales. Strong commercial acumen, strategic planning abilities, and experience managing senior stakeholders are essential for this role.

Skills

Account Management
SaaS
Customer Success
Sales
Relationship Management
Upselling
Cross-selling
Strategic Account Planning
Contract Lifecycle Management
Data Analysis
Revenue Retention
Stakeholder Management
Consultative Selling
Problem Solving
Enterprise Software

Benefits

Private Medical cover
Dental cover
GRSP Matching
Employee Assistance Program
Learning & Development opportunities
Technology equipment provided
Match funding for non-profits
Company retreats
Paid vacation allowance

Remote locations

Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Director
Contract Management
Third-party Risk Management
VCLM
Net Revenue Retention
Enterprise
Mid-market
Customer Success
Account Growth
Renewal Management
Upselling
Cross-selling
Data Analytics
Stakeholder Engagement
Remote Work
Vendor Management
Compliance
Professional Services
Strategic Planning

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