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Added 3 mins ago
EF
Retail Sales Representative - Ottawa
Encore Field Marketing Solutions Inc.
Ottawa, ON · ON, Ottawa, CA-ON
- Full-time
Building customer relationships as a trusted advisor.
Added 3 mins ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
As a trusted executive advisor to the Group Executive President, MPP, the MPP leadership team and project executives, you will shape critical decisions across workforce planning, global…
Added 18 mins ago
G
Account Director for SaaS Solution | REMOTE (Ontario)
Gatekeeper
Remote, Canada
- Full-time
- Remote
…retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell…
Added 47 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
…recognized and working in support of UVic’s Plans, including the Strategic Plan, Indigenous Plan, Equity Action Plan, and the Climate and Sustainability Action…
Added 1 hour ago
Account Executive, Financial Services
Google
Toronto, ON
Strategic thought leadership with a history of architecting multi-year business growth strategies and leveraging digital ecosystems to accelerate market share.
Added 2 hours ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 2 hours ago
TO
Deputy CAO
Town of Peace River
Peace River, AB
- Full-time
Supporting the CAO and Council: Act as a strategic advisor and key partner to the CAO, participate in senior leadership decisions and act on behalf of the CAO, within delegated authority,…
Added 2 hours ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
Act as a strategic advisor by identifying business opportunities and solutions that align with clients’ financial objectives.
Added 2 hours ago
CN
Director, Marketing Partnerships Lead – NBA Canada
CAN NBA Canada
Toronto, ON
- Full-time
Serve as the primary day-to-day contact for partners, maintaining strong relationships and acting as a trusted advisor.
Added 2 hours ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Victoria, BC
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 2 hours ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Nanaimo, BC
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 2 hours ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…researching and developing deliverables, and metrics. Leadership and Strategic thinking: risk assessment, analysis of program and project issues and related development of options,…
Added 5 hours ago
CU
General Counsel & University Secretary
Capilano University
North Vancouver, BC
- Full-time
…university community, the role ensures timely, accurate, and strategic advice, anticipates governance and procedural challenges, and recommends appropriate…
Added 6 hours ago
C
Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…shape the strategy and priorities for CIBC’s banking centre and advisor channels. Reporting to the Senior Director, Distribution Strategy & Enablement, you’ll lead high-priority strategic…
Added 6 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 6 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
ON · Ontario, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 6 hours ago
CI
Monitoring, Evaluation and Project Development Advisorh)
Cuso International
Ottawa, ON · Greater Ottawa Metropolitan Area
- Volunteer
As the Monitoring, Evaluation and Project Development Advisor, you will play an important role in strengthening the planning, monitoring, and evaluation capacity of the local partner…
Added 6 hours ago
C
Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…shape the strategy and priorities for CIBC’s banking centre and advisor channels. Reporting to the Senior Director, Distribution Strategy & Enablement, you’ll lead high-priority strategic…
Added 8 hours ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
Define the strategic direction for our insurance product portfolio comprised of member, employer, advisor and internal stakeholders
Added 8 hours ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit - cost savings,…
Added 8 hours ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit - cost savings,…
Added 8 hours ago
SC
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP Careers
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
Added 8 hours ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Define the strategic direction for our insurance product portfolio comprised of member, employer, advisor and internal stakeholders
Added 9 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
AB · Alberta, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 10 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…

Gatekeeper

Account Director for SaaS Solution | REMOTE (Ontario)

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, AI Services, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant, efficient, and audit-ready.

Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle.

Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.

Note: This is a fully remote position, open to applicants based in Ontario.

Role Overview

As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.

Key Responsibilities

Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.

8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.
Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.

100% remote working: no offices and no commute
Generous paid vacation allowance
Comprehensive benefits package including:
- Private Medical & Dental cover
- GRSP Matching
- Employee Assistance Program
Learning & Development opportunities for lifelong learners
Technology: we provide everything you need to do your best work
Gatekeeper for Good: Match funding to support non-profit organisations in your local community
Gatekeeper retreats

We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you!

Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.

Apply now to join Gatekeeper in our exciting journey of growth and innovation. Please note, this role is likely to involve some national and international travel.

Apply About employer

More about this job

Responsibilities

The Account Director will manage a portfolio of high-value enterprise accounts to drive retention, expansion, and revenue growth. They will act as a trusted advisor, collaborating with internal teams to ensure product adoption and customer success.

Requirements

Candidates must have 8+ years of experience in customer-facing roles within the SaaS industry, specifically focusing on account management or sales. Strong commercial acumen, strategic planning abilities, and experience managing senior stakeholders are essential for this role.

Skills

Account Management
SaaS
Customer Success
Sales
Relationship Management
Upselling
Cross-selling
Strategic Account Planning
Contract Lifecycle Management
Data Analysis
Revenue Retention
Stakeholder Management
Consultative Selling
Problem Solving
Enterprise Software

Benefits

Private Medical cover
Dental cover
GRSP Matching
Employee Assistance Program
Learning & Development opportunities
Technology equipment provided
Match funding for non-profits
Company retreats
Paid vacation allowance

Remote locations

Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Director
Contract Management
Third-party Risk Management
VCLM
Net Revenue Retention
Enterprise
Mid-market
Customer Success
Account Growth
Renewal Management
Upselling
Cross-selling
Data Analytics
Stakeholder Engagement
Remote Work
Vendor Management
Compliance
Professional Services
Strategic Planning

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