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Added 4 days ago
Account Director, Client Strategy (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships.
Added 5 days ago
Directeur·trice de comptes / Account Director
Evolving Web
Remote, Canada
Full-time · Remote
In your role as Account Director, you will be expected to
Added 1 month ago
Account Director, Integrated Media
Marketbridge
Remote, Canada
Full-time · Remote
Marketbridge is seeking an Account Director, Integrated Media to lead the client relationship for a large, complex B2B account with multiple media activations and workstreams running across…
Added 2 months ago
Lead Account Director
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Lead Account Director who thrives in a fast-moving agency environment.
Added 2 months ago
Account Director / Client Services & Delivery Lead
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.
Added 2 months ago
Director, Account Management
Absorb
Remote, Canada
Full-time · Remote
As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential…
Added 10 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Added 10 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Added 11 days ago
Account Director, Social Media
BrandBastion
Remote, Canada
Full-time · Remote
BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership.
Added 3 months ago
Account Director (Performance Marketing Agency)
Level Agency
Remote, Canada
Full-time · Remote
Level Agency is hiring an Account Director with deep performance marketing agency experience - someone who knows how to lead client relationships, connect strategy to execution, and drive…
Added 4 months ago
Group Account Director
Advantage HQ
Remote, Canada
Full-time · Remote
We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at Advantage HQ.
Added 3 months ago
Account Director, Defence and Intel (Canada)
TRM Labs
Remote, Canada
Full-time · Remote
The Account Director for Canada Defence and Intel will join a team driving TRM’s go-to-market strategy in the Canadian Public Sector market. Their goal will be to expand and strengthen…
Added 1 month ago
National Sales Director
Genetec
Remote, Canada
Full-time · Remote
We are seeking a dynamic and results-driven National Sales Director, Canada to lead the growth of Genetec's business across the country. Reporting to the Vice-President, Sales North…
Added 10 days ago
Visier Practice Director
Next Generation Inc
Remote, Canada
$160,000 to $170,000 CAD / year
Full-time · Remote
Next Generation, Inc., an HR Path Company, is seeking an accomplished Practice Director to lead and scale our Visier consulting practice. This senior leadership role combines practice…
Added 5 months ago
Director, Research Services
Pulse Labs AI, Inc.
Remote, Canada
Full-time · Remote
We are looking for a Director, Research Services to own and accelerate the growth of one of our core business units. This is a leadership role with real scope: you will set strategy, own…
Added 5 days ago
Manager, Mid-Market Customer Success
Spellbook
Remote, Canada
$130,000 to $152,000 CAD / year
Full-time · Remote
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Added 2 days ago
Mid-Market Account Executive
Trulioo
Remote, Canada
$90,000 to $110,000 CAD / year
Full-time · Remote
Reporting to the Sales Director, the Mid-Market Account Executive will own the full sales cycle for new business across the Payments, e-Commerce, Financial Services, and Technology sectors.…
Added 9 days ago
Commercial Strategy Consultant, Life Sciences
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
Reporting to the Director, Business Acceleration, the Commercial Strategy Consultant serves as a trusted advisor and analytical partner to ODAIA's pharma and life sciences clients -…
Added 1 day ago
Account Manager, Medical Communications
Prime
Remote, Canada
Full-time · Remote
Account planning; supporting strategic development of assigned brands/accounts in collaboration with your Account Director
Added 2 days ago
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Please note: internally, this role is titled Account Strategist, Content & SEO.
Added 2 days ago
Content Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Please note: internally, this role is titled Account Strategist, Content & SEO.
Added 2 days ago
Tax & Treasury Specialist
Solink
Remote, Canada
$100,000 to $120,000 CAD / year
Full-time · Remote
Reports To: Jason Hunt | Director, Accounting
Added 2 days ago
Senior Manager, Financial Operations
Solink
Remote, Canada
$130,000 to $150,000 CAD / year
Full-time · Remote
Reports To: Jason Hunt | Director, Accounting
Added 2 days ago
Sales Compensation Analyst
Semperis
Remote, Canada
Full-time · Remote
You'll report to our Director of Finance and work closely with the CFO, Revenue Operations leaders and plan owners, and department heads across sales and channel. You'll also partner with…
Added 2 days ago
Account Manager - Facility Solutions Manager
City Wide Facility Solutions
Remote, Canada
Full-time · Remote
City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA.

Gatekeeper

Implementation Consultant | REMOTE (Ontario)

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations.
Posting language: English
Posted: Aug 6, 2026

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Original job description

Gatekeeper is the ONLY unified contract & third-party risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant, efficient, and audit-ready.

Gatekeeper has achieved consistent, profitable growth year-over-year, serving customers such as Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following investment from Vista Equity Partners, we’re expanding our global customer facing team and we’re looking for a Solutions Engineer to help shape the next generation of delivery excellence.

Note: This is a fully remote position, open to applicants based in Ontario

Role Overview

As an Implementation Consultant you will be the consistent day to day technical contact for our customers. Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper.

You will be acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts. In the process, you'll build deep product expertise and customer knowledge whilst gaining valuable mentorship from a Senior Solutions Engineer.

You will own the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals. Beyond the initial setup, you'll guide them through their full adoption journey, proactively updating their workflows incorporating new AI and automation features and identifying growth opportunities raising expansion leads. Your goal is to maximise value, secure renewals, and transform the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform.

Key Responsibilities

Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact.
Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted.
Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates.
Help customers translate their business processes into efficient Gatekeeper workflows.
Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions.
Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements.
Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements.
Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer.
Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach.
Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues.
Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director.
Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement.
Stay curious and up to date with new product releases, best practices and AI advancements.

3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations.
You have a genuine passion for helping customers succeed and an interest in learning about SaaS customer success models.
Experience in achieving implementation milestones including driving Time to First Value and delivering success criterias.
Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration.
Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work.
Natural problem-solver with exceptional attention to detail. You're organised and have experience supporting technical projects, tracking time, reporting on progress, and identifying risks.
Clear and professional communication skills (verbal, video, and written) and are comfortable in customer-facing interactions and documenting business processes.
Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment.

Nice to Have

Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.

100% remote working: no offices and no commute
Generous paid vacation allowance
Comprehensive benefits package including:

Private Medical & Dental cover
GRSP Matching
Employee Assistance Program

Learning & Development opportunities for lifelong learners
Technology: we provide everything you need to do your best work
Gatekeeper for Good: Match funding to support non-profit organisations in your local community
Gatekeeper retreats

We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you!

Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.

Apply now to join Gatekeeper in our exciting journey of growth and innovation. Please note, this role is likely to involve some national and international travel.

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More about this job

Responsibilities

The Solutions Engineer will act as the primary technical contact for a portfolio of customers, managing their implementation and long-term success. They will translate business processes into efficient workflows, configure platform features, and proactively identify opportunities for expansion and optimization.

Requirements

Candidates must have at least 2 years of experience in a customer-facing technical role supporting SaaS implementations. Strong analytical skills, proficiency in configuration management, and a commitment to learning AI-driven tools are essential for this role.

Skills

SaaS implementation
Technical support
Workflow configuration
Data mapping
Data migration
Customer success
Relationship management
Project management
Technical troubleshooting
AI tools
Contract lifecycle management
Vendor management
Business process analysis
Communication skills
Documentation

Benefits

Private Medical & Dental cover
GRSP Matching
Employee Assistance Program
Learning & Development opportunities
Technology equipment provided
Gatekeeper for Good match funding
Company retreats
Paid vacation allowance

Remote locations

Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
SaaS
Customer Success
Implementation
AI
LuminIQ
Workflow Automation
Contract Management
Risk Management
Compliance
Data Mapping
Data Migration
Technical Support
Vendor Management
CLM
Configuration Management
Business Process
Account Management
Remote Work
Software

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