guest service representative
- Thunder Bay, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Work conditions and physical capabilities
Health benefits
Languages
English
Education
- No degree, certificate or diploma
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Casino
Tasks
- Resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Work conditions and physical capabilities
- Standing for extended periods
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
- As per collective agreement
- Parking available
- Wellness program
More about this job
Responsibilities
Resolve guest complaints and claims, answer telephone calls, and relay calls and messages. Assist guests with special needs and provide customer service in a casino hospitality setting.
Requirements
The posting requires English and lists no degree, certificate, or diploma as the education level. It asks for 1 to less than 7 months of experience and highlights client focus, dependability, and strong oral and written communication.
Skills
- Complaint Resolution
- Telephone Communication
- Message Relay
- Guest Assistance
- Customer Service
- Client Focus
- Dependability
- Oral Communication
- Written Communication
Benefits
- Dental Plan
- Health Care Plan
- Vision Care Benefits
- Benefits As Per Collective Agreement
- Parking Available
- Wellness Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
Keywords
- Guest Service
- Customer Service
- Complaint Resolution
- Claims Resolution
- Telephone Calls
- Message Relay
- Special Needs Assistance
- Casino
- Hospitality Industry
- Standing For Extended Periods
- Client Focus
- Dependability
- Oral Communication
- Written Communication