Jobs in Canada

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Added 8 mins ago
GE
Assistant Controller
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Tsuut'ina Nation lands in Calgary, Alberta. Featuring a full-service hotel, diverse food and beverage operations, a casino, and a major event and entertainment centre, Grey Eagle offers a…
Added 8 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…to oversees all aspects of a events, including set-up, food service, bar service and controls while focusing on detail and quality presentation and customer service. Event Centre…
Added 8 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of…
Added 8 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…cooking skills, and must understand how to use a variety of food service equipment, including knives, pots and pans, ovens and grills, fryers, steamers food processors and slicers. Line…
Added 8 mins ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…cooking skills, and must understand how to use a variety of food service equipment, including knives, pots and pans, wok, ovens and grills, fryers, steamers food processors and slicers.…
Added 8 mins ago
KL
Superintendent, Field Operations
Kawartha Lakes
Kawartha Lakes, ON
- Full-time
Available to provide, as alternate, " on-call" coverage 24 hours per day, 7 days per week as required · Available to provide, as alternate, “on-call” coverage 24-hours per day, 7-days per week, as required
Added 38 mins ago
LH
2600002892 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
8 and 12 Hour Shifts, Days, Evenings, On-Call, and Weekends Schedule (Subject to Change) · " Must have satisfactory performance record;
Added 53 mins ago
LH
2600002895 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
8 and 12 Hour Shifts, Days, Evenings, On- Call, and Weekends, Schedule (Subject to Change) · " Must have satisfactory performance record;
Added 1 hour ago
BV
ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 1 hour ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 1 hour ago
BP
food service supervisor
Bruno's Pizzeria
Yellowknife, NT
- Full-time
Supervise and co-ordinate activities of staff who prepare and portion food
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Hardy, BC
- Full-time
…per 1.0 FTE by year 3 and will be confirmed in the clinical service contract. The Family Physician will be expected to travel on a pre-arranged schedule to different sites to be available…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…very friendly and supportive physician colleagues, excellent staff and highly competitive overhead. Office overhead is split 3…
Added 1 hour ago
P
food service supervisor
Petro-Canada
Hinton, AB
- Full-time
Supervise and co-ordinate activities of staff who prepare and portion food
Added 1 hour ago
CC
restaurant assistant manager
Cravin's Chill & Grill
Sarnia, ON
- Full-time
Added 2 hours ago
HM
Anesthesiology
Health Match BC
Penticton, BC
- Part-time
The Penticton Regional Hospital (PRH) is a 158-bed Acute Care facility in the Okanagan Health Service Area and responsible for providing core medical and surgical specialty services to…
Added 2 hours ago
HM
Pediatrics
Health Match BC
Penticton, BC
- Full-time
…in the heart of downtown Penticton. Experienced secretarial staff are shared among the group, so no additional hiring of Medical Office Assistants is necessary. Overhead and MOA costs are…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Penticton, BC
- Part-time
The Penticton Regional Hospital (PRH) is a 158-bed Acute Care facility in the Okanagan Health Service Area and responsible for providing core medical and surgical specialty services to…
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…Kelowna, the Department Head works closely with provincial program leadership, Medical Affairs, Interior Health, operational leaders, and physician colleagues to support clinical planning,…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Kamloops, BC
- Full-time
With active staff privileges at RIH, you’ll lead as the Most Responsible Physician for your patients during their hospital stays, ensuring a continuity of care that families can trust.…
Added 2 hours ago
SD
Hairdressing salon supervisor
Salon Darbourg (Les Saules)
Quebec, QC
- Full-time
Train staff/workers in job duties, safety procedures and company policies
Added 2 hours ago
P
food service supervisor
Petro-Canada
Sylvan Lake, AB
- Full-time
Supervise and co-ordinate activities of staff who prepare and portion food
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lantzville, BC
- Part-time
Dedicated staff amenities including a physician shower and on-site laundry
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
…(PHSA), the Department Head, Radiation Oncology provides medical leadership, strategic direction, and oversight to support the planning, development, and future operations of Radiation…
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
…(PHSA), the Department Head, Medical Oncology provides medical leadership, strategic direction, and oversight to support the planning, development, and future operations of Medical Oncology…

Gateway Casinos

Guest Services Supervisor

Woodstock, ON, Canada

Wage: $26.58 per hour · Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: Wage: $26.58 per hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Type: Full-Time Permanent

Wage: $26.58 per hour

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don?t miss this chance to put yourself in the centre of the action.

We Provide

Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Key Responsibilities

Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
Manage employee performance through training, coaching, evaluation and mentoring.
Ensure that proper safety, hygiene, and sanitation practices are followed.
A relationship-builder who encourages open communication and collaboration.
Ensure that quality and standards meet expectations on a day-to-day basis.
Handle complaints, room issues, and conflicts graciously.
Customer service skills that exceed guest expectations.

What You Bring

Two years of experience in the guest services and/or hospitality industry preferred
Experience directing and supervising staff
A relationship-builder who encourages open communication and collaboration.
Time-management savvy and expert multitasker who thrives in the service industry.
Ability to manage issues and empower a team to excel.
Strategic thinker who has an eye for detail and a capacity to see the big picture.
Ability to work flexible hours, evenings, and weekends.
Efficient multitasker who thrives in a fast-paced environment.
Ability to seamlessly handle complaints, room issues and conflicts.
Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Have or ability to obtain Smart Serve certification

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Guest Services Supervisor will mentor and guide a team of representatives to ensure exceptional guest experiences and high service standards. They are responsible for managing employee performance, handling complaints, and ensuring compliance with safety and sanitation protocols.

Requirements

Candidates should have at least two years of experience in the hospitality industry and proven ability in supervising staff. Applicants must be able to obtain a Category 1 Gaming Assistant registration and Smart Serve certification.

Skills

Staff supervision
Customer service
Conflict resolution
Mentoring
Coaching
Performance management
Time management
Multitasking
Communication
Relationship building
Safety compliance
Sanitation practices
Strategic thinking
Hospitality management

Benefits

Full benefits package
Retirement savings plan
Travel discounts
Tech discounts
Food and beverage discounts
Fitness discounts
Development and training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Supervision
Gaming
Entertainment
Customer Experience
Performance Management
Coaching
Mentoring
Safety
Sanitation
Conflict Resolution
Multitasking
Category 1 Gaming Assistant
Smart Serve
Leadership
Relationship Building
Communication

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Work requirements

Jobs in Canada