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Added 11 mins ago
WC
Outside Sales Representative (Auto) - Thornhill, ON
Wurth Canada
Vaughan, ON
- Full-time
Drive personal and professional development and growth to ensure you are staying on top of product and sales developments (including but not limited to sales strategies, product demos, and…
Added 11 mins ago
WC
Outside Sales Representative (Metal) - Halifax, NS
Wurth Canada
Halifax, NS
- Full-time
Drive personal and professional development and growth to ensure you are staying on top of product and sales developments (including but not limited to sales strategies, product demos, and…
Added 11 mins ago
D
Inside Sales Representative
Dixon
Timmins, ON
- Full-time
We believe that the power of connection extends beyond business interactions – it's about creating a sustainable legacy for future generations and ensuring that our impact on the planet is…
Added 1 hour ago
SB
Branch Coverage Representative
Stanley Black & Decker, Inc.
Mississauga, ON · Waterloo, ON
- Full-time
New business development within assigned region
Added 1 hour ago
S
Représentant(e) du support aux ventes à la clientèle / Customer Sales Support Representative
Sandvik
Sudbury, ON · Val-d'Or, QC · Val Dor
- Full-time
Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which…
Added 1 hour ago
MC
Business Development Associate
MRL Consulting Group | Global Niche Technology Recruitment
Toronto, ON
- Full-time
Inside Sales Associate (Business Development)
Added 1 hour ago
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Director, Engineering
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Toronto, ON
- $150,000 to $176,000 CAD / year
- Full-time
…architecture and system design discussions, and translate product and business priorities into clear, executable engineering…
Added 2 hours ago
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Administrative and Data Entry Clerk, Prenatal Screening - BC Children’s Hospital and Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 2 hours ago
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BUSINESS AND HUMAN RIGHTS LEGAL ADVISOR AND RESEARCHER (4235)
Amnesty International
Legal, AB
- Full-time
Amnesty International's Business and Human Rights team aims to secure accountability for human rights-related corporate abuses, including those that amount to crimes. The primary role of…
Added 3 hours ago
P
Business Development Representative
PheedLoop
Toronto, ON
- Full-time
We’re hiring an outbound Business Development Representative (BDR) to drive net-new pipeline. This is a frontline, prospecting-focused role. You’ll be powering the engine that fills the top…
Added 3 hours ago
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Business Development Specialist
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
- Full-time
As a Business Development Representative, you will be making a difference every day by increasing brand awareness and sharing the SERVPRO story. In this role, you will need to be…
Added 3 hours ago
BN
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
- Full-time
…and coordinate and participate extensively in areas of policy development and legislative change. In addition, this role will support in the business planning process and accountability…
Added 3 hours ago
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Medical Laboratory Assistant - Lions Gate Hospital
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North Vancouver, BC
- Part-time
Added 4 hours ago
IW
Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that…
Added 4 hours ago
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AI Software Developer
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Design, build, and deploy AI applications and agentic systems that solve real business problems
Added 4 hours ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Toronto, ON
- Full-time
The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will…
Added 4 hours ago
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Outside Sales Representative
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Vancouver, BC
- Full-time
As an Outside Sales Representative, you will own and grow a defined territory, focusing on both account development and new business acquisition. You'll be the face of the business in the…
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Lifecycle & Marketing Automation Specialist
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…turn data, technology, and customer insights into measurable business growth. You’ll connect audience needs and key moments in the customer lifecycle with personalized experiences designed…
Added 5 hours ago
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National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
You will translate field insights and customer needs into actionable business plans and compliant commercial initiatives.
Added 5 hours ago
S
Construction Business Development Manager
SearchLabs
Toronto, ON
- Full-time
We are working with an established Canadian construction organization to identify and introduce strong candidates for a Business Development Manager opportunity based in Toronto.
Added 6 hours ago
S
Unit Clerk, Kamloops Regional Correctional Centre (KRCC), Correctional Health Services - Kamloops, BC
Sanya’k̓ula
Kamloops, BC
- Full-time
…cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous…
Added 6 hours ago
RF
Territory Sales Representative
Russell Food Equipment Limited
Thunder Bay, ON
- Full-time
Russell Hendrix Foodservice Equipment is looking for a Territory Sales Representative to join our Thunder Bay team. In this role, you’ll take ownership of your territory, build strong,…
Added 6 hours ago
Business Analyst
County of Wellington
Guelph, ON
Supports the development of concept documents and business cases.
Added 6 hours ago
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PIA Client Service Associate
TD
Kamloops, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
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Personal Finance Advisor
Desjardins
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- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…

Gateway Services Inc.

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Apply by: Nov 4, 2026
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC

💲Compensation: $23.00–$26.00 per hour (DOE)

🕒Schedule: Full-Time

💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships

Ensuring pets are handled and transported with dignity

Executing pickups and deliveries accurately and on time

Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure

Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures

Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments

Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions

Accurately document requests and complete all follow through

Interact with pet parents occasionally, with compassion and professionalism

Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations

Maintain full responsibility for each pet until properly received and documented

Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly

Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience

Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Maintain cleanliness and professionalism of vehicle, equipment, and uniform

Support basic account related administrative tasks

Provide clinics with information on available services and commemorative options; distribute approved materials

Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate

Takes pride in professionalism and personal accountability

Is physically capable of frequent lifting and active workdays

Is highly reliable, organized, and detail-oriented

Builds trust naturally and communicates clearly

Understands that accuracy and consistency are essential

Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required

Prior customer service, account management, or route-based experience preferred

Valid driver’s license with a clean driving record

Comfortable using mobile technology and CRM systems

Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity

Driving in all weather and road conditions

Exposure to emotionally sensitive situations

Independent work with high accountability

Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Apply About employer

More about this job

Responsibilities

Manage an assigned route to provide accurate, timely, and compassionate pet pickups and deliveries, maintaining respectful relationships with veterinary clinics and occasionally supporting pet parents. Scan and document each pet, follow clinic and safety procedures, maintain vehicle and equipment, and ensure every pet is properly handed off to Care Center Operations.

Requirements

A high school diploma or GED is required; prior customer service, account management, or route-based experience is preferred. Candidates need a valid driver’s license and clean driving record, comfort with mobile technology and CRM systems, and the ability to lift up to 100 pounds and work early mornings, weekends, or holidays as needed.

Skills

Customer Service
Relationship Building
Route Management
Safe Driving
Pet Handling
Compassionate Communication
Attention To Detail
Accuracy
Organization
Time Management
Mobile Technology
CRM Systems
Documentation
Physical Lifting
Professionalism
Accountability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Accidental Death And Dismemberment Insurance
Long-Term Disability Insurance
401(k) With Employer Match
Tuition Assistance
Paid Holidays
Paid Time Off
Overtime Eligibility
Career Development And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Pet Aftercare
Veterinary Clinics
Route Service
Pet Pickup And Delivery
Pet Transportation
Pet Handling
Clinic Relationships
Customer Service
Account Management
Route Management
Mobile Technology
CRM Systems
Scanning
Documentation
Chain Of Custody
Safety Policies
Commemorative Options
Business Development Referrals
Clean Driving Record
Heavy Lifting
Compassionate Care

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