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Added 3 mins ago
C
Baker-FT, Hawkstone Food Store
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Edmonton, AB
- Full-time
Ability to follow production planners working with the Manager to project daily requirements while managing shrink
Added 17 mins ago
BG
Accessories - Placement Year
BMW Group
Goodwood, ON
- Internship
…day one, while gaining practical insight into the corporate operations of a world-class automotive…
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 17 mins ago
NB
Associate
National Bank of Canada
Saint-Félicien, QC · St-Félicien, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 17 mins ago
NB
Wealth Assocaite
National Bank of Canada
Mississauga, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 17 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 17 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 17 mins ago
EW
Program Manager
Equus Workforce Solutions
Bath, ON
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond, BC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 17 mins ago
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Project Manager
ProxyLink
Toronto, ON
- $110 to $115 CAD / hour
- Contract
Provide end-to-end project and product management leadership for large-scale, complex, high-profile, and high-risk technology initiatives within enterprise IT and operations environments.
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
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Added 18 mins ago
Assistant General Manager
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Ottawa, ON · Nepean, ON
Participate in the daily management and operations of the restaurant, actively working towards established objectives, while using an active, hands-on approach.
Added 18 mins ago
Assistant General Manager
Five Guys
Ottawa, ON · Stittsville, ON
Participate in the daily management and operations of the restaurant, actively working towards established objectives, while using an active, hands-on approach.
Added 18 mins ago
Senior Regional Insurance Manager, HFA - SMA, Ottawa (English/French)
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The Senior Regional Insurance Manager, Creditor Distribution contributes to the overall success of Creditor Insurance distribution within an assigned region. This role is responsible for…
Added 18 mins ago
Assistant Manager, Product Management Design & Solutions
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Toronto, ON
The Assistant Manager, Product Management Design & Solutions supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working…
Added 18 mins ago
AL
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Calgary, AB
- Full-time
…property. Reports any safety issues to the Production or Safety Manager. Make sure that appropriate corrective and preventive measures are in place in order to answer customer…
Added 18 mins ago
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Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
Added 18 mins ago
Product Manager Senior - Supply Chain Technology
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Partner across Supply Chain, Manufacturing, Procurement, Distribution, Customer Operations, Commercial, Finance, & Technology teams
Added 33 mins ago
V
Stock Administrator - Holt Renfrew
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Vancouver, BC
- $21 to $23 CAD / hour
…contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery,…
Added 33 mins ago
UH
Senior Project Manager
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Toronto, ON
- Full-time
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 33 mins ago
Lead Piercer- Future Opportunities
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Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and…
Added 33 mins ago
S
Sales Consultant
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Toronto, ON · Buckhead Toronto
- Full-time
…products and services, prospecting new business and building customer relationships, and achieving sales and profit goals within an assigned territory. This role may require working…
Added 33 mins ago
RB
Assistant Branch Manager, Kennedy & Denison Branch
Royal Bank of Canada
ON · MARKHAM, Ontario
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 33 mins ago
RB
Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…

Gateway Services Inc.

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Apply by: Nov 4, 2026
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC

💲Compensation: $23.00–$26.00 per hour (DOE)

🕒Schedule: Full-Time

💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships

Ensuring pets are handled and transported with dignity

Executing pickups and deliveries accurately and on time

Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure

Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures

Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments

Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions

Accurately document requests and complete all follow through

Interact with pet parents occasionally, with compassion and professionalism

Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations

Maintain full responsibility for each pet until properly received and documented

Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly

Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience

Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Maintain cleanliness and professionalism of vehicle, equipment, and uniform

Support basic account related administrative tasks

Provide clinics with information on available services and commemorative options; distribute approved materials

Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate

Takes pride in professionalism and personal accountability

Is physically capable of frequent lifting and active workdays

Is highly reliable, organized, and detail-oriented

Builds trust naturally and communicates clearly

Understands that accuracy and consistency are essential

Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required

Prior customer service, account management, or route-based experience preferred

Valid driver’s license with a clean driving record

Comfortable using mobile technology and CRM systems

Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity

Driving in all weather and road conditions

Exposure to emotionally sensitive situations

Independent work with high accountability

Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Apply About employer

More about this job

Responsibilities

Manage an assigned route to provide accurate, timely, and compassionate pet pickups and deliveries, maintaining respectful relationships with veterinary clinics and occasionally supporting pet parents. Scan and document each pet, follow clinic and safety procedures, maintain vehicle and equipment, and ensure every pet is properly handed off to Care Center Operations.

Requirements

A high school diploma or GED is required; prior customer service, account management, or route-based experience is preferred. Candidates need a valid driver’s license and clean driving record, comfort with mobile technology and CRM systems, and the ability to lift up to 100 pounds and work early mornings, weekends, or holidays as needed.

Skills

Customer Service
Relationship Building
Route Management
Safe Driving
Pet Handling
Compassionate Communication
Attention To Detail
Accuracy
Organization
Time Management
Mobile Technology
CRM Systems
Documentation
Physical Lifting
Professionalism
Accountability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Accidental Death And Dismemberment Insurance
Long-Term Disability Insurance
401(k) With Employer Match
Tuition Assistance
Paid Holidays
Paid Time Off
Overtime Eligibility
Career Development And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Pet Aftercare
Veterinary Clinics
Route Service
Pet Pickup And Delivery
Pet Transportation
Pet Handling
Clinic Relationships
Customer Service
Account Management
Route Management
Mobile Technology
CRM Systems
Scanning
Documentation
Chain Of Custody
Safety Policies
Commemorative Options
Business Development Referrals
Clean Driving Record
Heavy Lifting
Compassionate Care

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