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Added 7 mins ago
L
7734-3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Added 7 mins ago
SP
Finance Manager
SureLine Projects Inc.
Fort St. John, BC
- Full-time
Ability to work effectively in a fast-paced environment, manage competing priorities, and meet fixed deadlines with limited structure or direction.
Added 7 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 7 mins ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Must be proactive and performance driven, have a bias for action and be able to work under pressure in a fast-paced environment with the ability to adapt easily to changing market dynamics.
Added 7 mins ago
X
Concrete Scanning/Coring Technician Trainee
Xradar
Calgary, AB
- Full-time
At Xradar, we believe that achieving excellence and enjoying a healthy work/life balance go hand-in-hand. If you’re ready to start a career where no two days are the same, we’d love to hear…
Added 7 mins ago
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Mississauga, ON
Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Added 7 mins ago
Produce Overnight - Clerk Produce
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Toronto, ON
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 7 mins ago
Production Supervisor
Select Finishing
Windsor, ON
Collaborative Work Environment: Thrive in a team-oriented and innovative workplace.
Added 22 mins ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
Added 22 mins ago
HS
Territory Sales Manager
Hercules SLR
Truro, NS
- Full-time
Friendly, supportive work environment with room to grow.
Added 36 mins ago
CZ
Head Chef
Chester Zoo
Chester, NS
- Full-time
To work with the Executive Head Chef and Procurement Manager, on new projects to ensure quality of products and offers across the department exceed customer expectations and departmental…
Added 36 mins ago
MO
Manager of Recreation and Aquatics
Municipality of East Hants, Nova Scotia, Canada
Elmsdale, NS
- Full-time
A solutions-based work environment, with a high degree of autonomy.
Added 37 mins ago
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Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
High degree of initiative, sound judgment, and ability to work independently in a dynamic environment.
Added 37 mins ago
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Part-Time Student Gas Bar Attendant I
Co-op
North Battleford, SK
- Part-time
…diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to…
Added 37 mins ago
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Project Manager
Rising Edge Group
Calgary, AB
- Full-time
…advancement of energy infrastructure, we take pride in delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we…
Added 37 mins ago
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Project Manager
Rising Edge Group
Kelowna, BC
- Full-time
…advancement of energy infrastructure, we take pride in delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we…
Added 37 mins ago
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Project Manager
Rising Edge Group
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- Full-time
…advancement of energy infrastructure, we take pride in delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we…
Added 37 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, Alberta
- Full-time
…advancement of energy infrastructure, we take pride in delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we…
Added 37 mins ago
Design Quality Manager
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Toronto, ON · Vancouver, BC · Calgary, AB
…trusted engineering, management, and development consultancy, we work with clients to solve complex challenges and deliver sustainable outcomes that make a meaningful difference for the…
Added 37 mins ago
Night Supervisor, Maintenance
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Toronto, ON · North York, ON
Reporting to the Maintenance Manager, the Maintenance Supervisor will be responsible for the management of the Maintenance department to ensure the eﬃciency of the highest quality product…
Added 37 mins ago
Radiological Technologist - General Imaging
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Antigonish, NS
Reporting to the Manager of Diagnostic Imaging, The Radiological Technologist is responsible for the delivery of patient centered care while operating radiological/accessory equipment with…
Added 37 mins ago
Health Services Manager - Rehabilitation Services, Social Work, Ambulatory Care
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Reporting to the Director of Rehabilitation, Ambulatory Care and Supportive Care Services, the Health Services Manager is responsible for providing strategic and operational leadership to…
Added 37 mins ago
Product Manager 1
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Added 37 mins ago
RS
Operations Coordinator
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- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 37 mins ago
PH
RN/RPN Hope to Health Primary Care Clinic
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- Temporary
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Gateway Services Inc.

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Apply by: Nov 4, 2026
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC

💲Compensation: $23.00–$26.00 per hour (DOE)

🕒Schedule: Full-Time

💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships

Ensuring pets are handled and transported with dignity

Executing pickups and deliveries accurately and on time

Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure

Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures

Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments

Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions

Accurately document requests and complete all follow through

Interact with pet parents occasionally, with compassion and professionalism

Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations

Maintain full responsibility for each pet until properly received and documented

Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly

Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience

Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Maintain cleanliness and professionalism of vehicle, equipment, and uniform

Support basic account related administrative tasks

Provide clinics with information on available services and commemorative options; distribute approved materials

Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate

Takes pride in professionalism and personal accountability

Is physically capable of frequent lifting and active workdays

Is highly reliable, organized, and detail-oriented

Builds trust naturally and communicates clearly

Understands that accuracy and consistency are essential

Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required

Prior customer service, account management, or route-based experience preferred

Valid driver’s license with a clean driving record

Comfortable using mobile technology and CRM systems

Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity

Driving in all weather and road conditions

Exposure to emotionally sensitive situations

Independent work with high accountability

Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Apply About employer

More about this job

Responsibilities

Manage an assigned route to provide accurate, timely, and compassionate pet pickups and deliveries, maintaining respectful relationships with veterinary clinics and occasionally supporting pet parents. Scan and document each pet, follow clinic and safety procedures, maintain vehicle and equipment, and ensure every pet is properly handed off to Care Center Operations.

Requirements

A high school diploma or GED is required; prior customer service, account management, or route-based experience is preferred. Candidates need a valid driver’s license and clean driving record, comfort with mobile technology and CRM systems, and the ability to lift up to 100 pounds and work early mornings, weekends, or holidays as needed.

Skills

Customer Service
Relationship Building
Route Management
Safe Driving
Pet Handling
Compassionate Communication
Attention To Detail
Accuracy
Organization
Time Management
Mobile Technology
CRM Systems
Documentation
Physical Lifting
Professionalism
Accountability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Accidental Death And Dismemberment Insurance
Long-Term Disability Insurance
401(k) With Employer Match
Tuition Assistance
Paid Holidays
Paid Time Off
Overtime Eligibility
Career Development And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Pet Aftercare
Veterinary Clinics
Route Service
Pet Pickup And Delivery
Pet Transportation
Pet Handling
Clinic Relationships
Customer Service
Account Management
Route Management
Mobile Technology
CRM Systems
Scanning
Documentation
Chain Of Custody
Safety Policies
Commemorative Options
Business Development Referrals
Clean Driving Record
Heavy Lifting
Compassionate Care

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