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Added 7 mins ago
GE
E-Commerce Account Coordinator
Globe Electric
Montreal, QC
- Full-time
Added 7 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11491 - Product Manager - Senior
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GOAPRDJP000001045 – Project Manager (IT) – Senior
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Maintenance Technician
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- Full-time
…less likely to apply to roles because they don't match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to…
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Store Crew
7-Eleven
Calgary, AB
- Full-time
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
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AI Solutions Engineer - Intellectual Property
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Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
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Senior Architect
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Ottawa, ON
- Full-time
…community - where you have the freedom to grow in a world of…
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Hiring Now! Entry-Level English Teacher (ESL) | No Experience Needed
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…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
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Teach English Overseas (ESL Teacher) | Visa Sponsored
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Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
Whole Foods Market
Markham, ON
- Full-time
…and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs…
Added 7 mins ago
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Store Crew
7-Eleven
St. Catharines, ON
- Internship
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
Added 7 mins ago
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Slitting Operator
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- Full-time
…America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and…
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shift supervisor - Store# 19166, PLACE SAINTE-FOY
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- Full-time
Responsibilities and essential job functions include but are not limited to the following:
Added 7 mins ago
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Design Director
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Montreal, QC
- Full-time
Position Type: Location(s): Canada, Montreal, QC Date Posted: Job ID: R-124550
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shift supervisor - Store# 04111, PLACE VERTU
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Montreal, QC
- Full-time
Responsibilities and essential job functions include but are not limited to the following:
Added 7 mins ago
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Airport Shuttle Driver - Edmonton, AB
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AB · Edmonton, AB
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Added 7 mins ago
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(CAN) General Merchandise Associate
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- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 7 mins ago
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Produce - Clerk Produce
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Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.
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(CAN) Produce Stocker
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Position Summary...Working as a Produce Stocker at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent…
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Full Time Supervisor Front End - Admirals Thrifty Foods
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…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 7 mins ago
MT
Expeditor
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- $17.95 CAD / hour
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Added 7 mins ago
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This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.
Added 7 mins ago
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RQ11622 – Systems Testing/QA Specialist – Senior
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- Internship
Job Title: RQ11622 – Systems Testing/QA Specialist – Senior
Added 7 mins ago
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Human Resources Manager
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- Full-time
Establish recruitment workflows, approval requirements, job description standards, interview procedures, and candidate evaluation frameworks.

Gateway Services Inc.

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Apply by: Nov 4, 2026
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC

💲Compensation: $23.00–$26.00 per hour (DOE)

🕒Schedule: Full-Time

💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships

Ensuring pets are handled and transported with dignity

Executing pickups and deliveries accurately and on time

Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure

Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures

Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments

Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions

Accurately document requests and complete all follow through

Interact with pet parents occasionally, with compassion and professionalism

Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations

Maintain full responsibility for each pet until properly received and documented

Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly

Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience

Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Maintain cleanliness and professionalism of vehicle, equipment, and uniform

Support basic account related administrative tasks

Provide clinics with information on available services and commemorative options; distribute approved materials

Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate

Takes pride in professionalism and personal accountability

Is physically capable of frequent lifting and active workdays

Is highly reliable, organized, and detail-oriented

Builds trust naturally and communicates clearly

Understands that accuracy and consistency are essential

Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required

Prior customer service, account management, or route-based experience preferred

Valid driver’s license with a clean driving record

Comfortable using mobile technology and CRM systems

Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity

Driving in all weather and road conditions

Exposure to emotionally sensitive situations

Independent work with high accountability

Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Apply About employer

More about this job

Responsibilities

Manage an assigned route to provide accurate, timely, and compassionate pet pickups and deliveries, maintaining respectful relationships with veterinary clinics and occasionally supporting pet parents. Scan and document each pet, follow clinic and safety procedures, maintain vehicle and equipment, and ensure every pet is properly handed off to Care Center Operations.

Requirements

A high school diploma or GED is required; prior customer service, account management, or route-based experience is preferred. Candidates need a valid driver’s license and clean driving record, comfort with mobile technology and CRM systems, and the ability to lift up to 100 pounds and work early mornings, weekends, or holidays as needed.

Skills

Customer Service
Relationship Building
Route Management
Safe Driving
Pet Handling
Compassionate Communication
Attention To Detail
Accuracy
Organization
Time Management
Mobile Technology
CRM Systems
Documentation
Physical Lifting
Professionalism
Accountability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Accidental Death And Dismemberment Insurance
Long-Term Disability Insurance
401(k) With Employer Match
Tuition Assistance
Paid Holidays
Paid Time Off
Overtime Eligibility
Career Development And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Pet Aftercare
Veterinary Clinics
Route Service
Pet Pickup And Delivery
Pet Transportation
Pet Handling
Clinic Relationships
Customer Service
Account Management
Route Management
Mobile Technology
CRM Systems
Scanning
Documentation
Chain Of Custody
Safety Policies
Commemorative Options
Business Development Referrals
Clean Driving Record
Heavy Lifting
Compassionate Care

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