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Project Manager
Co-op
Regina, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Project Manager on a permanent basis on our Facilities, Design & Development team.
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Responsable de la compétitivité achats A220 / Competitiveness & Business Improvement Manager Equipment & Systems
Airbus
Montreal, QC · Mirabel, QC
- Full-time
…(PE) pour préparer les dossiers de validation (Inflow Board, Business Review Committee), mise à jour de la stratégie et préparation du forum de…
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Senior Project Manager
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
Ameresco has an immediate opening for a Senior Project Manager, ESPC. The Senior Project Manager, ESPC is a senior leadership role responsible for delivering complex energy performance and…
Added 2 mins ago
Project Manager II (SAP Focused)
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Oakville, ON
Collaborate with procurement, technical and business partners in the development of Request for Proposals (RFP) and Negotiable Request for Proposals (NRFP) for the purpose of achieving…
Added 2 mins ago
HI
Project Manager, Private Equity and M&A Advisory
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Calgary, AB
- Full-time
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Regional Sales Manager - Farm Retail
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Kawartha Lakes, ON · Lindsay, ON
The Regional Sales Manager is a key leadership role responsible for overseeing Farm Retail sales operations and business development within an assigned territory. This role is focused on…
Added 2 mins ago
CA-Senior Manager
Apple
Pointe-Claire, QC · Montreal, QC · Brossard, QC
As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You…
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LM
Underwriter, Property & Casualty
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Reports To: Assistant Vice President, Underwriting Manager
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Intermediate Structural Engineer
Hatch
Sudbury, ON
…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
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Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
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Procurement Manager
Victor Energy
AB · Edmonton, Alberta
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
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Site Leader
Ricoh
Vancouver, BC
- Full-time
…day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo. Functions as a document specialist or other operations worker the majority of the…
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Manager, Leadership and Employee Development
Pembina Pipeline Corporation
Calgary, AB
…into scalable programs that help leaders and employees deliver business results, navigate change and build a strong internal talent pipeline. The Manager leads a small team and works across…
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Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
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AB · Calgary, AB
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
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Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Calgary
EY
AB · Calgary, AB
This role sits at the intersection of business innovation, productivity, and technology adoption. You will work directly with Tax & Law professionals to identify opportunities where AI can…
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Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Vancouver
EY
Vancouver, BC
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
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Executive Director, Financial Services
Government of Alberta
AB
…required strategic and operational supports and be responsive to business partner…
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Grant Advisor
Government of Alberta
AB
Reporting to the Manager, Capital Grants and Reporting this position plays a critical role in the effective delivery of Housing Division capital grant programs that support the development…
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Supervisor, Distribution
CONA Services
Montreal, QC
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 2 mins ago
Supervisor, Distribution
CONA Services
Montreal, QC
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
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Operations Lead - Full Time
Sephora
Sudbury, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and…
Added 13 mins ago
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Client Relationship Manager, Group Savings and Retirement
iA Financial Group (Industrial Alliance)
Montreal, QC
- Full-time
Do you have a reputation for delivering exceptional service, fostering robust business relationships, and exhibiting excellent interpersonal skills? Do you possess extensive expertise in…
Added 13 mins ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
…for the production of chlorine dioxide. Today, ERCO’s major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide…
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front desk manager
Sparkling Hill Resort & Spa
Vernon, BC
- Full-time
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Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
Support business development activities, including client growth and new opportunity development for Voiant's EPM practice.

Gateway Services Inc.

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Apply by: Nov 4, 2026
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC

💲Compensation: $23.00–$26.00 per hour (DOE)

🕒Schedule: Full-Time

💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships

Ensuring pets are handled and transported with dignity

Executing pickups and deliveries accurately and on time

Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure

Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures

Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments

Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions

Accurately document requests and complete all follow through

Interact with pet parents occasionally, with compassion and professionalism

Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations

Maintain full responsibility for each pet until properly received and documented

Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly

Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience

Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Maintain cleanliness and professionalism of vehicle, equipment, and uniform

Support basic account related administrative tasks

Provide clinics with information on available services and commemorative options; distribute approved materials

Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate

Takes pride in professionalism and personal accountability

Is physically capable of frequent lifting and active workdays

Is highly reliable, organized, and detail-oriented

Builds trust naturally and communicates clearly

Understands that accuracy and consistency are essential

Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required

Prior customer service, account management, or route-based experience preferred

Valid driver’s license with a clean driving record

Comfortable using mobile technology and CRM systems

Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity

Driving in all weather and road conditions

Exposure to emotionally sensitive situations

Independent work with high accountability

Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Apply About employer

More about this job

Responsibilities

Manage an assigned route to provide accurate, timely, and compassionate pet pickups and deliveries, maintaining respectful relationships with veterinary clinics and occasionally supporting pet parents. Scan and document each pet, follow clinic and safety procedures, maintain vehicle and equipment, and ensure every pet is properly handed off to Care Center Operations.

Requirements

A high school diploma or GED is required; prior customer service, account management, or route-based experience is preferred. Candidates need a valid driver’s license and clean driving record, comfort with mobile technology and CRM systems, and the ability to lift up to 100 pounds and work early mornings, weekends, or holidays as needed.

Skills

Customer Service
Relationship Building
Route Management
Safe Driving
Pet Handling
Compassionate Communication
Attention To Detail
Accuracy
Organization
Time Management
Mobile Technology
CRM Systems
Documentation
Physical Lifting
Professionalism
Accountability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Accidental Death And Dismemberment Insurance
Long-Term Disability Insurance
401(k) With Employer Match
Tuition Assistance
Paid Holidays
Paid Time Off
Overtime Eligibility
Career Development And Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Pet Aftercare
Veterinary Clinics
Route Service
Pet Pickup And Delivery
Pet Transportation
Pet Handling
Clinic Relationships
Customer Service
Account Management
Route Management
Mobile Technology
CRM Systems
Scanning
Documentation
Chain Of Custody
Safety Policies
Commemorative Options
Business Development Referrals
Clean Driving Record
Heavy Lifting
Compassionate Care

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