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Added 47 mins ago
SL
Sr. Financial Analyst, Financial Analysis & Planning
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Reporting & Analysis, this role is responsible for preparing & supporting management reporting, forecasting, and business and strategic planning and analysis for…
Added 3 hours ago
QR
Customer Service Agent - Retail
Quincaillerie Richelieu
Montreal, QC
- Full-time
This role reports to the Retail Project Director and works alongside the other agents on the Retailink team, which is the central point of contact for the Retail Division for merchandising…
Added 3 hours ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
As Operations Delivery Director you will be responsible for driving operational excellence, developing high-performing leaders and teams, and ensuring service, quality, and productivity…
Added 3 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Director, Campus Services, the Facilities Manager oversees building operations, repairs, and maintenance across college-owned facilities. This includes mechanical,…
Added 3 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…within the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure. This intermediate-level position blends business analysis, project coordination, and operational…
Added 3 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 3 hours ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 3 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 5 hours ago
AC
Concessions Manager
Aramark Canada
Halifax, NS
- Full-time
…all events at the arena. You will report to the Concessions Director, while directing a team of supervisors. Together, you will ensure all staff are properly trained and scheduled to exceed…
Added 5 hours ago
TS
Program Manager Temporary
The Salvation Army Canada and Bermuda Territory
Kelowna, BC · Rutland · Okanagan Central Community Church - Rutland
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 7 hours ago
M&
Executive Director
Museum & Archives of Vernon
Vernon, BC
- Full-time
The Greater Vernon Museum & Archives (GVMA) is seeking an energetic, collaborative, and strategic Executive Director (ED) to lead the organization, strengthen its relationships throughout…
Added 11 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 13 hours ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations…
Added 13 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
Drive the controls improvement development project forward by establishing project delivery goals and reporting on their progress.
Added 1 day ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
This role undertakes grievance resolution beyond the first level including the preparation and presentation of grievances at arbitration. They are accountable for developing and leading the…
Added 1 day ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 1 day ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
Surrey, BC
- Full-time
The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within…
Added 1 day ago
PL
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
- Volunteer
The Director of Advocacy promotes excellence in legal representation, advances systemic and impact advocacy initiatives, develops innovative service delivery models, and ensures compliance…
Added 1 day ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
We are seeking a detail-oriented and hands-on leader to join our Senior Leadership Team as the Director of Corporate Services and Finance. This is a unique and meaningful role for someone…
Added 1 day ago
AP
Associate Director, Commercial Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
The Associate Director, Commercial Data Operations leads the delivery and reliability of data that supports US Commercial decisions, operations, reporting and advanced analytics at Alexion,…
Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
The Event Producer is primarily responsible for the successful planning and execution of corporate events, association events, keynotes, special events and branding activations. The Event…
Added 1 day ago
A
Health, Safety and Environment Specialist and Project Management Assistant
Artelia
Montreal, QC
- Full-time
Assist the Project Director with contract administration in accordance with the Client’s requirements and FIDIC principles;
Added 1 day ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
Artelia Canada
Montreal, QC
- Full-time
Assist the Project Director with contract administration in accordance with the Client’s requirements and FIDIC principles;
Added 1 day ago
IH
Medical Leadership - Urgent and Primary Care Centre
Interior Health Authority
Vernon, BC
- Full-time
In alignment with Interior Health’s vision, values, and strategic priorities, the Medical Director, Vernon Silver Star Urgent and Primary Care Centre (UPCC) provides physician leadership to…
Added 1 day ago
Licensed Practical Nurse - Casual
Optima Living
Calgary, AB
Reporting to the Director of Care, the Licensed Practical Nurse collaborates with other team members to provide high quality care and services to residents. This role contributes to…

Closed listing

Gateway Services Inc.

Director, HR Operations

Guelph, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Mar 29, 2027
Experience: 8+ years of progressive HR experience, with at least 3 years in a leadership role managing multi-regional teams.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Overview

Reporting to the Senior Vice President, Human Resources and Health and Safety, the Director, HR Operations is a strategic HR leader based in Guelph (Ontario), responsible for overseeing the HR Operations function across both the US and Canada. The role involves directing a team of 3 Regional HR Business Partners and providing leadership to an extended team of 10 US-based HR Generalists and Talent Acquisition Specialists. This role is critical to instilling consistent, high-quality employee experience and delivering customer-centric HR solutions that support our mission in the pet aftercare industry.

This position will be responsible for advancing the HR team’s focus on “Back to Basics” - reinforcing operational excellence, service delivery, and team alignment while optimizing our ability to provide best-in-class HR support to internal customer.

Duties & Responsibilities

HR Operations leadership

Lead, mentor, and manage a team of Regional HR Business Partners, and provide indirect oversight to HR Generalists and Talent Acquisition Specialists.
Ensure consistent HR support across both Canadian and US operations.
Champion a “Back to Basics” approach to simplify and strengthen HR services, focusing on accuracy, responsiveness, and internal customer satisfaction.
Own the HR operations budget, including forecasting, monitoring, and driving cost-effective practices.
Maintain and monitor key operational HR metrics (e.g., response times, case resolution rates, policy compliance, time-to-fill, quality of hire).

People leadership

Lead, mentor, and develop a high-performing HR Ops and TAS team, fostering a collaborative and accountable culture.
Drive cross-border collaboration between regional U.S. and Canadian HR teams to ensure consistency and shared best practices.
Support continuous development of team capabilities, encouraging innovation and adaptability.

HR strategy execution

Execute on scalable HR operational strategies that align with the company’s overall business goals and operational priorities.
Partner with HR COEs and business leaders to align HR operations with organizational goals and workforce needs.
Drive workforce planning, performance management, and talent management programs to meet operational and strategic goals.

Employee relations and compliance

Ensure HR policies and practices comply with employment laws and regulations in both Canada and the US.
Oversee the resolution of employee relations issues, working closely with Gateway General Counsel as needed.
Implement standardized HR policies, ensuring consistency across regions while respecting local labor laws and cultural differences.
Ensuring HR practices are compliant with legal requirements and organizational values, managing the risk of litigation and conflict.

Talent Acquisition and retention

Partner with Talent Acquisition Specialists to drive recruitment strategies and attract top talent across the US and Canada.
Lead initiatives to improve employee retention, foster engagement, and support career development within the organization.
Collaborate with HRBPs and hiring managers to understand talent needs and design proactive recruitment strategies.
Oversee onboarding and orientation programs that ensure smooth transitions for new hires and consistency in company culture.
Manage vendor relationships, recruitment marketing, and employer branding initiatives.

HR Operations and continuous improvement

Ensure efficient HR operations, including payroll, benefits administration, and HR systems.
Use data and analytics to measure HR effectiveness, identify trends, and drive continuous improvements across HR processes and employee engagement.
Implement HR technology and systems to streamline processes and improve reporting and decision-making capabilities.

Organizational development

Promote initiatives that align with the company’s values and culture, fostering a positive, productive work environment.
Lead company-wide efforts to drive employee engagement, recognition, and organizational development initiatives.

Education, Training & Qualifications

Bachelor’s degree in human resources, Business Administration, or a related field.
8+ years of progressive HR experience, with at least 3 years in a leadership role managing multi-regional teams.
Strong knowledge of Canadian and US employment laws and HR best practices.
Working knowledge of California employment laws would be considered advantageous.
Experience in talent management, employee relations, HR operations, and organizational development.
Proven ability to develop and execute HR strategies that align with business goals.
Excellent communication, leadership, and problem-solving skills.
Ability to manage and inspire diverse teams across different geographies.

Skills & Abilities

Ability to lead and inspire remote teams, fostering a positive and collaborative environment.
Strong capability in developing team members through guidance, feedback, and coaching.
Proficiency in driving organizational change and employee engagement initiatives.
Understanding of how HR impacts business outcomes, aligning HR strategies with the company’s mission and goals.
Strong analytical skills to use HR metrics and data for informed decision-making.
Developing and executing programs that increase employee engagement and satisfaction.
Strong talent acquisition and workforce planning skills to attract and retain top talent.
Ability to identify high-potential talent and develop leadership pipelines.
Understanding of core HR functions such as payroll, benefits, and HRIS systems.
Working knowledge of employment laws, regulations, and compliance in different jurisdictions (local, state, national).
Building strong relationships with internal and external stakeholders to influence and drive HR strategies.
Strong analytical and critical thinking skills to resolve complex people-related challenges.
Understanding and addressing employee needs while balancing organizational goals – People First!
Engaging with employees, understanding their concerns, and taking appropriate action.

Working Conditions

Travel up to 50% will be required.
Some weekend work to meet hard deadlines.

About employer

More about this job

Responsibilities

Lead HR operations across the United States and Canada, managing Regional HR Business Partners and providing oversight to HR Generalists and Talent Acquisition Specialists. Ensure consistent, compliant, customer-focused HR services while advancing workforce planning, recruitment, employee relations, HR systems, and continuous improvement.

Requirements

Requires a bachelor’s degree in human resources, business administration, or a related field, and at least eight years of progressive HR experience, including three years in a leadership role managing multi-regional teams. Candidates should have strong knowledge of Canadian and U.S. employment laws and experience across HR operations, talent management, employee relations, and organizational development; California employment law knowledge is advantageous.

Skills

HR Operations Leadership
People Management
Canadian and U.S. Employment Law
Employee Relations
Talent Acquisition
Workforce Planning
Talent Management
Performance Management
HR Compliance
Payroll and Benefits Administration
HRIS
HR Metrics and Analytics
Organizational Development
Employee Engagement
Change Management

Visa sponsorship

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Keywords

HR Operations
Human Resources
Regional HR Business Partners
HR Generalists
Talent Acquisition
Employee Relations
Canadian Employment Law
U.S. Employment Law
California Employment Law
Workforce Planning
Performance Management
Talent Management
Payroll
Benefits Administration
HRIS
HR Metrics
Data Analytics
Policy Compliance
Employee Engagement
Organizational Development
Recruitment Marketing
Employer Branding
Onboarding
Continuous Improvement
Cross-Border Collaboration
Veterinary Services

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