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Added 30 mins ago
KC
Senior Program Manager
Kepler Communications Inc.
Toronto, ON
- Full-time
Collaborate closely with the Program Director, peer Program Managers, Chief Engineer, and Systems Engineering team to maintain cohesive strategy and consistent messaging
Added 30 mins ago
KC
Senior Program Manager
Kepler Communications Inc.
Toronto, ON
- Full-time
Collaborate closely with the Program Director, peer Program Managers, Chief Engineer, and Systems Engineering team to maintain cohesive strategy and consistent messaging
Added 45 mins ago
BI
Product Director - 7 Days to Die | Directeur·trice de Produit - 7 Days to Die
Behaviour Interactive
Montreal, QC
- Full-time
As a Product Director on 7 Days to Die, you will play a key role in strengthening the game’s live service foundations and long-term success. You will strengthen the game’s live service…
Added 2 hours ago
L
Director, Customer Experience
Ladders
Burlington, ON
- $200,000 to $220,000 USD / year
- Full-time
For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 2 hours ago
NB
Documentation Governance Lead
National Bank of Canada
Montreal, QC
- Full-time
Define and implement a documentation governance strategy aligned with operational, regulatory, and transformation priorities.
Added 2 hours ago
NB
Senior Director Treasury Models Validation
National Bank of Canada
Montreal, QC
- Full-time
a Senior Director Treasury Models Validation in the Model Risk Management team
Added 2 hours ago
NB
Associate Director, Balance Sheet Management, Insurance
National Bank of Canada
Montreal, QC
- Full-time
As an Associate Director, you will contribute to the development and execution of balance sheet management strategies and institutional solutions.
Added 2 hours ago
NB
Senior Account Manager, Corporate Financing Structuring
National Bank of Canada
Montreal, QC
- Full-time
…and will report directly to the Vice President and Managing Director. Established in 2024, the team stands out for its strong expertise in structuring complex and higher‑risk credit…
Added 2 hours ago
F
Marketing Manager
Foundation
Remote, Canada
- Remote
Work with the Creative Director to uphold creative quality standards on everything this role ships
Added 3 hours ago
FC
Senior Product Operations Analyst
Fidelity Canada
Toronto, ON
- Full-time
Assist with data strategy for the Product Operations Team
Added 3 hours ago
D
Senior Account Director
DEPT®
Toronto, ON
- $100,000 to $120,000 CAD / year
As Senior Account Director you will oversee the delivery of a wide variety of campaigns for our clients. You will project-manage the production process end to end and assist in leading a…
Added 6 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 7 hours ago
BM
Revenue Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…accurate weekly forecasts and in conjunction with the Senior Director of Revenue Strategy will lead Sell Strategy meetings with Sales, Marketing, and business unit leaders to review sales,…
Added 7 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with data…
Added 7 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 8 hours ago
Manager Economics and Load Forecasting
Hydro One Networks Inc
Toronto, ON
…forecasting team within Regulatory Affairs. Reporting to the Director, Pricing and Load Forecast, this role contributes to load forecasts development, economic analysis, and market…
Added 8 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Vice President, Redevelopment & Capital Projects, and working closely with the Vice President, Strategy, Quality, Risk and Communications, the Director, Communications and…
Added 9 hours ago
L
Senior Brand Manager, Cardiometabolic Health
Lilly
Toronto, ON
- Full-time
Reporting to the Marketing Director, the Senior Brand Manager is an individual contributor responsible for leading innovation in cardiometabolic health (CMH) - owning brand strategy through…
Added 9 hours ago
A
Revenue Manager - Year-Round - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
…accurate weekly forecasts and in conjunction with the Senior Director of Revenue Strategy will lead Sell Strategy meetings with Sales, Marketing, and business unit leaders to review sales,…
Added 13 hours ago
Clinic Manager
Passion Dental Group Inc.
Vancouver, BC
Working closely with the Regional Director, you’ll take ownership of the clinic’s day-to-day operations and performance. From building an effective schedule and supporting patient…
Added 14 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 14 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
As the AI Learning Associate Director, you will serve as a strategic advisor and learning capability leader responsible for shaping, scaling and activating EY Canada's AI learning strategy,…
Added 15 hours ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 15 hours ago
T
Public Relations Coordinator
Torstar
Toronto, ON
- Full-time
The Public Relations and Brand Engagement Associate supports the Director in delivering Torstar's external communications strategy. This is a tactical, hands-on role that touches every area…

Closed listing

Gateway Services Inc.

Director, HR Operations

Guelph, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Mar 29, 2027
Experience: 8+ years of progressive HR experience, with at least 3 years in a leadership role managing multi-regional teams.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Overview

Reporting to the Senior Vice President, Human Resources and Health and Safety, the Director, HR Operations is a strategic HR leader based in Guelph (Ontario), responsible for overseeing the HR Operations function across both the US and Canada. The role involves directing a team of 3 Regional HR Business Partners and providing leadership to an extended team of 10 US-based HR Generalists and Talent Acquisition Specialists. This role is critical to instilling consistent, high-quality employee experience and delivering customer-centric HR solutions that support our mission in the pet aftercare industry.

This position will be responsible for advancing the HR team’s focus on “Back to Basics” - reinforcing operational excellence, service delivery, and team alignment while optimizing our ability to provide best-in-class HR support to internal customer.

Duties & Responsibilities

HR Operations leadership

Lead, mentor, and manage a team of Regional HR Business Partners, and provide indirect oversight to HR Generalists and Talent Acquisition Specialists.

Ensure consistent HR support across both Canadian and US operations.

Champion a “Back to Basics” approach to simplify and strengthen HR services, focusing on accuracy, responsiveness, and internal customer satisfaction.

Own the HR operations budget, including forecasting, monitoring, and driving cost-effective practices.

Maintain and monitor key operational HR metrics (e.g., response times, case resolution rates, policy compliance, time-to-fill, quality of hire).

People leadership

Lead, mentor, and develop a high-performing HR Ops and TAS team, fostering a collaborative and accountable culture.

Drive cross-border collaboration between regional U.S. and Canadian HR teams to ensure consistency and shared best practices.

Support continuous development of team capabilities, encouraging innovation and adaptability.

HR strategy execution

Execute on scalable HR operational strategies that align with the company’s overall business goals and operational priorities.

Partner with HR COEs and business leaders to align HR operations with organizational goals and workforce needs.

Drive workforce planning, performance management, and talent management programs to meet operational and strategic goals.

Employee relations and compliance

Ensure HR policies and practices comply with employment laws and regulations in both Canada and the US.

Oversee the resolution of employee relations issues, working closely with Gateway General Counsel as needed.

Implement standardized HR policies, ensuring consistency across regions while respecting local labor laws and cultural differences.

Ensuring HR practices are compliant with legal requirements and organizational values, managing the risk of litigation and conflict.

Talent Acquisition and retention

Partner with Talent Acquisition Specialists to drive recruitment strategies and attract top talent across the US and Canada.

Lead initiatives to improve employee retention, foster engagement, and support career development within the organization.

Collaborate with HRBPs and hiring managers to understand talent needs and design proactive recruitment strategies.

Oversee onboarding and orientation programs that ensure smooth transitions for new hires and consistency in company culture.

Manage vendor relationships, recruitment marketing, and employer branding initiatives.

HR Operations and continuous improvement

Ensure efficient HR operations, including payroll, benefits administration, and HR systems.

Use data and analytics to measure HR effectiveness, identify trends, and drive continuous improvements across HR processes and employee engagement.

Implement HR technology and systems to streamline processes and improve reporting and decision-making capabilities.

Organizational development

Promote initiatives that align with the company’s values and culture, fostering a positive, productive work environment.

Lead company-wide efforts to drive employee engagement, recognition, and organizational development initiatives.

Education, Training & Qualifications

Bachelor’s degree in human resources, Business Administration, or a related field.

8+ years of progressive HR experience, with at least 3 years in a leadership role managing multi-regional teams.

Strong knowledge of Canadian and US employment laws and HR best practices.

Working knowledge of California employment laws would be considered advantageous.

Experience in talent management, employee relations, HR operations, and organizational development.

Proven ability to develop and execute HR strategies that align with business goals.

Excellent communication, leadership, and problem-solving skills.

Ability to manage and inspire diverse teams across different geographies.

Skills & Abilities

Ability to lead and inspire remote teams, fostering a positive and collaborative environment.

Strong capability in developing team members through guidance, feedback, and coaching.

Proficiency in driving organizational change and employee engagement initiatives.

Understanding of how HR impacts business outcomes, aligning HR strategies with the company’s mission and goals.

Strong analytical skills to use HR metrics and data for informed decision-making.

Developing and executing programs that increase employee engagement and satisfaction.

Strong talent acquisition and workforce planning skills to attract and retain top talent.

Ability to identify high-potential talent and develop leadership pipelines.

Understanding of core HR functions such as payroll, benefits, and HRIS systems.

Working knowledge of employment laws, regulations, and compliance in different jurisdictions (local, state, national).

Building strong relationships with internal and external stakeholders to influence and drive HR strategies.

Strong analytical and critical thinking skills to resolve complex people-related challenges.

Understanding and addressing employee needs while balancing organizational goals – People First!

Engaging with employees, understanding their concerns, and taking appropriate action.

Working Conditions

Travel up to 50% will be required.

Some weekend work to meet hard deadlines.

About employer

More about this job

Responsibilities

Lead HR operations across the United States and Canada, managing Regional HR Business Partners and providing oversight to HR Generalists and Talent Acquisition Specialists. Ensure consistent, compliant, customer-focused HR services while advancing workforce planning, recruitment, employee relations, HR systems, and continuous improvement.

Requirements

Requires a bachelor’s degree in human resources, business administration, or a related field, and at least eight years of progressive HR experience, including three years in a leadership role managing multi-regional teams. Candidates should have strong knowledge of Canadian and U.S. employment laws and experience across HR operations, talent management, employee relations, and organizational development; California employment law knowledge is advantageous.

Skills

HR Operations Leadership
People Management
Canadian and U.S. Employment Law
Employee Relations
Talent Acquisition
Workforce Planning
Talent Management
Performance Management
HR Compliance
Payroll and Benefits Administration
HRIS
HR Metrics and Analytics
Organizational Development
Employee Engagement
Change Management

Visa sponsorship

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Keywords

HR Operations
Human Resources
Regional HR Business Partners
HR Generalists
Talent Acquisition
Employee Relations
Canadian Employment Law
U.S. Employment Law
California Employment Law
Workforce Planning
Performance Management
Talent Management
Payroll
Benefits Administration
HRIS
HR Metrics
Data Analytics
Policy Compliance
Employee Engagement
Organizational Development
Recruitment Marketing
Employer Branding
Onboarding
Continuous Improvement
Cross-Border Collaboration
Veterinary Services

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