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Added 15 mins ago
CC
Hooklift Driver
Couto Construction Inc
SK
- Full-time
Desired Position: Select a position Project Superintendent Carpenter Sales Representative Appointment Center Representative Commercial Estimator Production Administrative Assistant Hooklift…
Added 2 hours ago
N
Director, Engineering
NielsenIQ
Toronto, ON
- $150,000 to $176,000 CAD / year
- Full-time
Added 7 hours ago
AI
Business Development Coordinator - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
- $40,000 to $60,000 CAD / year
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 8 hours ago
LH
2600002470 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
…candidate will be responsive to the staffing needs within in-center hemodialysis at Oshawa, Whitby and Lakeridge Gardens. As the program continues to achieve deliverables under the Ontario…
Added 9 hours ago
TS
Senior Credit Representative
thyssenkrupp Supply Chain Services
Windsor, ON
- Full-time
Contact customers with overdue accounts and attempt to collect the overdue amount.
Added 9 hours ago
SR
2026/2027 - Associate Faculty - Administration of Justice (Law Enforcement Training/ PSTC)
Santa Rosa Junior College STEM Network
Windsor, ON
- Part-time
Starting Hourly Rate: Please see the hourly salary schedules or contact Human Resources for more information.
Added 11 hours ago
T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
As a Customer Service Representative, you will be the first point of contact for clients, delivering a professional and positive customer experience through various communication channels.…
Added 13 hours ago
CH
Care Access Representative - Whitby
CBI Home Health
Whitby, ON
- Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 13 hours ago
C
Client Service Representative [Hourly]
CIBC
Toronto, ON
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 13 hours ago
C
Client Service Representative
CIBC
Langley (District), BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 14 hours ago
UI
Customer service representative Human Resources
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help…
Added 14 hours ago
UI
Customer service representative Human Resources (Contract 1 year)
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help…
Added 14 hours ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $22 to $24 CAD / hour
- Contract
Our client is seeking a Customer Service Representative to support customers by handling inbound calls, processing orders, resolving inquiries, and ensuring a positive customer experience.…
Added 14 hours ago
C
Client Service Representative
CIBC
Toronto, ON
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 14 hours ago
C
Client Service Representative
CIBC
Summerland, BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 14 hours ago
A
Stratège en affaires publiques et coordinateur.trice OACI / Public Affairs Strategist and ICAO Coordinator
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Agir à titre de point de contact local essentiel pour la gouvernance du site de Montréal.
Added 15 hours ago
A
Stratège en affaires publiques et coordinateur.trice OACI / Public Affairs Strategist and ICAO Coordinator
Airbus
Montreal, QC
- Full-time
Agir à titre de point de contact local essentiel pour la gouvernance du site de Montréal.
Added 16 hours ago
GC
Hotel Guest Services Representative (Full-time) - Moncton (Bilingual ENG/FR Required)
Great Canadian Entertainment
Moncton, NB
- Full-time
Under the general direction of the Hotel Guest Service Assistant Manager, the Hotel Guest Services Representative is responsible for providing efficient and courteous service to each guest…
Added 16 hours ago
UI
Customer service representative Human Resources (Contract 1 year)
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help…
Added 16 hours ago
UI
Customer service representative Human Resources
UAP Inc.
Montreal, QC
- $40,600 to $61,000 CAD / year
- Full-time
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help…
Added 17 hours ago
C
Client Service Representative - Contract - Part-time (20hours/week)
CIBC
Salisbury, NB
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 17 hours ago
C
Client Service Representative - Part-time (15 hours/week)
CIBC
New Glasgow, NS
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 17 hours ago
RA
Bilingual Customer Service Representative (EN/SP)
Recrute Action
ON · Toronto, Mississauga, Brampton, Ontario
- Contract
Bilingual Customer Service Representative (English/Spanish)
Added 18 hours ago
GS
Customer Service Representative
Gateway Services Inc
Surrey, BC
- $23 to $26 CAD / hour
- Part-time
As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work…
Added 18 hours ago
TS
Bilingual French Call Center Representative
The Sydney Call Centre
SK
- Other
We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you’re fluent in both languages and enjoy helping people, we want to hear…

Gateway Services Inc

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

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Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC
💲Compensation: $23.00–$26.00 per hour (DOE)
🕒Schedule: Full-Time
💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Monday - Friday; 8AM - 4PM

Apply About employer

More about this job

Responsibilities

The Veterinary Route Service Specialist is responsible for building relationships with veterinary clinics and performing respectful, accurate pickups and deliveries of pets. They must manage assigned routes, maintain equipment, and ensure all documentation and scanning procedures are completed with precision.

Requirements

Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and the capacity to work in emotionally sensitive environments.

Skills

Customer service
Route management
Relationship building
Physical lifting
Attention to detail
Compassion
Professionalism
Mobile technology
CRM systems
Account management
Time management
Safety compliance
Documentation
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Tuition assistance
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Hiring contact email

mlozada@gatewayservicesinc.com

Keywords

Veterinary aftercare
Route service
Logistics
Customer service
Account management
CRM
Mobile technology
Pet care
Transportation
Safety
Documentation
Relationship management
Compassion
Professionalism
Physical labor
E-Verify

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