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Added 29 mins ago
DT
Store Manager
Dollar Tree Stores
Burlington, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 29 mins ago
DT
Store Manager
Dollar Tree Stores
Orleans, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 29 mins ago
A
General Assistant
ALS
Fort St. John, BC · CAN - BC - Fort St John
- Full-time
Maintain a clean and safe work environment; follow ALS Safety Manual and policies;
Added 29 mins ago
Maintenance Technician
ALS
Sudbury, ON · CAN - ON - Sudbury
· Comfortable in environments with high noise levels, ability to work in a hot and dusty environment;
Added 44 mins ago
MW
Reservations Coordinator
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BC · MWHS
- Full-time
When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.
Added 44 mins ago
SE
Manager, Product Management (Mobile Enhancements)
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Mississauga, ON
- Full-time
…ADD to our Culture and make Samsung an even better place to…
Added 59 mins ago
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Milton, ON · CAN - Milton ON Peddie Rd
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A safe, friendly and respectful work environment
Added 59 mins ago
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Oshawa, ON · CAN - Oshawa ON Park Rd
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Dorval, QC
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Ottawa, ON · Valley Stream
- Full-time
Competitive Compensation Package: As an Active Living Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and…
Added 1 hour ago
DC
Civil Land Development Engineer
Dillon Consulting Limited
Calgary, AB
- Full-time
…building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy…
Added 1 hour ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”
Added 1 hour ago
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Yard and Warehouse Manager - Burnaby
DMC Recruitment Group
Calgary, AB
- Full-time
…yard and warehouse operations, ensuring a safe and productive work environment, supporting inventory accuracy, and driving operational excellence across the…
Added 1 hour ago
AR
Red Seal Heavy Duty Mechanic
ABC Recycling Ltd.
Burnaby, BC
- $38 to $58 CAD / hour
- Full-time
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Added 2 hours ago
MH
Finance Assistant Manager
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Brantford, ON
- $80,000 to $85,000 CAD / year
- Full-time
…to expand our operations and are seeking a Finance Assistant Manager to join our team. This is an exciting opportunity to become part of a global organization at the forefront of innovative…
Added 2 hours ago
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Coffee Shop General Manager - Tim Horton's
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Mississauga, ON
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assistant store manager, Williams Lake, B.C
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Entrepreneurial mentality with experience in a sales focused environment
Added 2 hours ago
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Food Service I
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Grande Prairie, AB
- Part-time
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Added 2 hours ago
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Toronto, ON
- $90,000 to $110,000 CAD / year
You work with the business as a partner rather than a ticket queue
Added 2 hours ago
JF
Manager, SAP Solutions
Johnvince Foods
Toronto, ON
- $135,000 to $150,000 CAD / year
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Added 2 hours ago
PP
Superintendent (Live-in)-London, ON
Park Property Management
London, ON
- $30,000 to $32,000 CAD / year
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…collaboration, both of which are essential for our success and foster a work environment where you feel good about…
Added 2 hours ago
P
Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
As an Indirect Tax Senior Manager – Recovery, you’ll work as part of a team of problem solvers, planning, leading and delivering indirect tax recovery engagements for a diverse client base.…
Added 2 hours ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Burford, ON
- Temporary
…with customers. We value your skills and offer an exciting work environment where you can get your wheels…
Added 2 hours ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Burford, ON
- Full-time
…with customers. We value your skills and offer an exciting work environment where you can get your wheels…

Gateway Services Inc

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC
💲Compensation: $23.00–$26.00 per hour (DOE)
🕒Schedule: Full-Time
💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Monday - Friday; 8AM - 4PM

Apply About employer

More about this job

Responsibilities

The Veterinary Route Service Specialist is responsible for building relationships with veterinary clinics and performing respectful, accurate pickups and deliveries of pets. They must manage assigned routes, maintain equipment, and ensure all documentation and scanning procedures are completed with precision.

Requirements

Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and the capacity to work in emotionally sensitive environments.

Skills

Customer service
Route management
Relationship building
Physical lifting
Attention to detail
Compassion
Professionalism
Mobile technology
CRM systems
Account management
Time management
Safety compliance
Documentation
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Tuition assistance
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Hiring contact email

mlozada@gatewayservicesinc.com

Keywords

Veterinary aftercare
Route service
Logistics
Customer service
Account management
CRM
Mobile technology
Pet care
Transportation
Safety
Documentation
Relationship management
Compassion
Professionalism
Physical labor
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