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Added 3 mins ago
BJ
Restaurant assistant manager
Booster Juice
Okotoks, AB
- From $36 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 3 mins ago
SP
Restaurant assistant manager
Stacked Pancake & Breakfast House
Airdrie, AB
- $37.5 to $38.5 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 6 mins ago
PH
Administrative services manager
ProArk Home and Community Care
North Bay, ON
- From $50.49 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 7 mins ago
BW
Hotel manager
Best Western Cowichan Valley Inn
Duncan, BC
- From $39.9 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 7 mins ago
KE
Store manager - retail
Kharsad Enterprises Ltd
Winnipeg, MB
- From $40.75 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 10 mins ago
SP
Restaurant assistant manager
Stacked Pancake and Breakfast house
Goderich, ON
- From $37 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 10 mins ago
L&
Retail sales manager
Lange & Fetter Motors Limited
Trenton, ON
- From $44 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 12 mins ago
PK
Assistant manager, restaurant
POPLAR Korean Restaurant
Vancouver, BC
- $35 to $39 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 12 mins ago
MW
Food services manager
Milestones Whistler
Whistler, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 13 mins ago
MS
Manager, security
MATRIC SECURITY
Cambridge, ON
- From $49 CAD / hour
- Full-time
Added 13 mins ago
IL
Sales and marketing manager
Imperial Living
Toronto, ON
- From $90 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 14 mins ago
BS
Restaurant manager
Brar Sweets & Restaurant
Brampton, ON
- From $37 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 16 mins ago
G&
Fast food restaurant manager
GRIMACE &CO RESTAURANT LTD
Campbell River, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 16 mins ago
CT
Assistant manager, restaurant
Church's Texas Chicken
Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 19 mins ago
FN
Nail salon manager
FRIENDLY NAILS
Sylvan Lake, AB
- From $36 CAD / hour
- Full-time
- Contract
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 19 mins ago
BR
Restaurant assistant manager
Bahubali Restaurant
Grande Prairie, AB
- From $58,500 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 20 mins ago
PG
Restaurant manager
Punjab Garden - Indian Cuisine & Bar
Dartmouth, NS
- From $58,500 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 21 mins ago
BF
Operations manager, restaurant chain
Barcelos Flame Grilled Chicken
Surrey, BC
- From $37.5 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 35 mins ago
CI
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
- Full-time
Prepare And Submit Public Health Reports For Each Inspection To The Task Manager Within 15 Calendar Days Of The Inspection Date. Reports Must Include
Added 37 mins ago
TS
Store manager - retail
Twisted Spirit Liquor Store
Kamloops, BC
- From $40 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 37 mins ago
LA
Office manager
LGN AUTO CLEARANCE CENTER
Surrey, BC
- From $37 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 37 mins ago
LA
Manager, retail sales
LGN AUTO CLEARANCE CENTER
Surrey, BC
- From $45 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 37 mins ago
MN
Beauty shop manager
Mable Nail Bar
Parksville, BC
- $37.45 to $38 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 38 mins ago
NJ
Restaurant manager
Ninja Japanese and Korean Cuisine
Terrace, BC
- $37 to $38 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 38 mins ago
SO
Retail sales manager
Smoke on the Water
Powell River, BC
- From $44 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.

Gateway Services Inc

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

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Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC
💲Compensation: $23.00–$26.00 per hour (DOE)
🕒Schedule: Full-Time
💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Monday - Friday; 8AM - 4PM

Apply About employer

More about this job

Responsibilities

The Veterinary Route Service Specialist is responsible for building relationships with veterinary clinics and performing respectful, accurate pickups and deliveries of pets. They must manage assigned routes, maintain equipment, and ensure all documentation and scanning procedures are completed with precision.

Requirements

Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and the capacity to work in emotionally sensitive environments.

Skills

Customer service
Route management
Relationship building
Physical lifting
Attention to detail
Compassion
Professionalism
Mobile technology
CRM systems
Account management
Time management
Safety compliance
Documentation
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Tuition assistance
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Hiring contact email

mlozada@gatewayservicesinc.com

Keywords

Veterinary aftercare
Route service
Logistics
Customer service
Account management
CRM
Mobile technology
Pet care
Transportation
Safety
Documentation
Relationship management
Compassion
Professionalism
Physical labor
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