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Added 8 mins ago
WHMS - ESP - Educational Assistant 6.50
Nova Scotia Regional Centres for Education & CSAP
Newport
Human Services diploma or equivalent post-secondary training and experience in a related human services discipline.
Added 8 mins ago
IF
Project Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Project Manager, you will play a key role in leading technology initiatives supporting the Human Resources sector. You will share project leadership with business partners and be…
Added 8 mins ago
IF
Senior Project Manager, Security
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…organization and its clients from digital risks? As a Senior Project Manager, Security, you will play a key role in delivering strategic, high-visibility security…
Added 22 mins ago
CC
Bilingual Communications Manager
CLEAResult Canada
Canada
- Full-time
Added 22 mins ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
Completion of a post-secondary program in Business, Human Resources, or a related field.
Added 22 mins ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
Empire Life is looking to hire a Human Resources Generalist to join our Talent Management team! We are actively seeking candidates to fill a current open position.
Added 22 mins ago
M
Sales Support Specialist - Multi-Residential (Contract)
Morguard
Mississauga, ON
- $40,000 to $50,000 CAD / year
- Full-time
Note: This is an 18 month contract role with a possibility of extension. Reporting to the Manager, Sales and Marketing, the Sales Support Specialist succeeds in a fast-paced entrepreneurial…
Added 22 mins ago
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Senior Property Accountant - Multi-Residential
Morguard
Mississauga, ON
- Full-time
…accommodation at any stage of the recruitment process, please contact Human Resources - our team is here to support you. Please contact Human Resources at (905)…
Added 22 mins ago
L&
Assistant Store Manager - GTA
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
Added 22 mins ago
Health Services Manager - Women & Children's Health
Nova Scotia Health and IWK Health
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Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 22 mins ago
Food Services Supervisor (Administrative), Food Services
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Halifax, NS
Reporting to the Manager of Business Development, Clinical Nutrition, and Food Services, the Administrative Food Service Supervisor coordinates recruitment, completes departmental…
Added 52 mins ago
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Communication Specialist, BORN - Permanent Full-Time
CHEO
Ottawa, ON
- $45.37 to $53.39 CAD / hour
- Full-time
…audience-focused communications help ensure that BORN’s information, resources and initiatives are understood and can be used to support better care and better outcomes across Ontario. The…
Added 52 mins ago
M
assistant store manager
MINI
Penticton, BC
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Gestionnaire principal de la location/Senior Manager Rental
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Added 1 hour ago
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Manager, Supportive Living Services- MNU-26-18
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Kingston, ON
- Internship
The Manager, Supportive Living Services ensures effective use of resources in planning, assists in the development of human capital, responds to program needs, delivers clear messaging and…
Added 1 hour ago
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ACET Administrative Manager
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Victoria, BC
- Full-time
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Added 1 hour ago
Health Care Social Worker (Masters) - HI Med/Surg Program, Rehabilitation & Supportive Care Services
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The Health Care Social Worker reports to the Program Manager and provides a diverse range of interventions to clients and their families, enabling them to achieve their optimal level of…
Added 1 hour ago
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General Manager I
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Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
Added 1 hour ago
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Third Cook - Temporary Part-Time - Pioneer Ridge
City of Thunder Bay
Thunder Bay, ON
- Part-time
Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human…
Added 1 hour ago
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Senior HR Generalist
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Added 1 hour ago
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Manager, Informatics
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Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager of informatics, Digital Facilities Services and Solutions with Fraser Health's Health…
Added 1 hour ago
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Business Support Assistant
Fraser Health
Surrey, BC
- Full-time
…portfolio by providing business services support in the areas of human resources hiring processes, general administration, financial and operational data and reports. You will act as a…
Added 1 hour ago
K
Learning Solutions Specialist
KPMG
AB · Ottawa, ON · Vaughan, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
Bachelor's degree or diploma in a relevant field, such as Learning and Development, or Human Resources, or a related discipline.
Added 2 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Work closely with Human Resources to ensure that payroll and headcount are accurate in actuals and are reflected properly in the monthly forecasts and the annual budget. Provide further…
Added 2 hours ago
NB
Wealth Associate
National Bank of Canada
Mississauga, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…

Gateway Services Inc

Customer Service Representative

Surrey, BC, Canada

$23 to $26 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 to $26 CAD / hour
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Oct 5, 2026

Original job description

Veterinary Route Service Specialist – Gateway Pet Memorial

📍Location: Surrey, BC
💲Compensation: $23.00–$26.00 per hour (DOE)
🕒Schedule: Full-Time
💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The Veterinary Route Service Specialist role reports to the Care Center Manager.

The Veterinary Route Service Specialist supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Monday - Friday; 8AM - 4PM

Apply About employer

More about this job

Responsibilities

The Veterinary Route Service Specialist is responsible for building relationships with veterinary clinics and performing respectful, accurate pickups and deliveries of pets. They must manage assigned routes, maintain equipment, and ensure all documentation and scanning procedures are completed with precision.

Requirements

Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and the capacity to work in emotionally sensitive environments.

Skills

Customer service
Route management
Relationship building
Physical lifting
Attention to detail
Compassion
Professionalism
Mobile technology
CRM systems
Account management
Time management
Safety compliance
Documentation
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Tuition assistance
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Hiring contact email

mlozada@gatewayservicesinc.com

Keywords

Veterinary aftercare
Route service
Logistics
Customer service
Account management
CRM
Mobile technology
Pet care
Transportation
Safety
Documentation
Relationship management
Compassion
Professionalism
Physical labor
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