Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 3, 2026

Hiring at a glance

View jobs

Open jobs: 1,621
Employers: 455

Advertised starting pay

Average starting payCAD / hour: $18.38Across 237 listings
Average starting payCAD / year: $47,659Across 34 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%32 listings
Hybrid: 7%121 listings
On-site: 90%1,466 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (232), Farm Boy Inc. (201), Dollar Tree Stores (64).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

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Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Prince George, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- From $18 CAD / hour
- Full-time
Added 1 month ago
Attractions - Customer Service Representative
Clifton Hill - Fun By the Falls
Niagara Falls, ON
Added 1 month ago
S
Customer Service Agent 2-Newmarket- Part Time - Perm - Non -Bilingual 1
Serco
Newmarket, ON
- Part-time
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of…
Added 1 month ago
R
Customer Service Representative
RBGlobal
Garson, MB
- Full-time
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our…
Added 21 days ago
Bilingual Customer Service Representative
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
…with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and…
Added 1 month ago
Overnight Customer Service Representative
Circle K
Dartmouth, NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
GS
Customer Service Representative/Route Service Representative
Gateway Services Inc
Surrey, BC
- $22 to $26 CAD / hour
- Full-time
Customer Service Representative/Route Service Representative – Gateway Pet Memorial
Added 25 days ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 2 months ago
TB
Customer Support Representative - India
Twist Bioscience
Ottawa, Ontario
- Full-time
We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our…
Added 1 month ago
Food Service Customer Service Representative
Circle K
Waasis, NB
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative - Grand Noodle Emporium
AMS of UBC
Vancouver, BC
Position title: Customer Service Representative
Added 1 month ago
CK
Customer Service Representative - Part Time Overnights
Circle K
Bedford, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 2 months ago
A
Sales & Customer Service Associate
Aykah
Mississauga, ON
- Full-time
Hi there! We’re Aykah Furniture (www.aykah.ca) and we’re looking for a customer-focused Sales Associate to join our in-store team and grow with us.
Added 2 months ago
EC
Customer Service Associate (Counter and Warehouse)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Peace River, AB
- Full-time
Added 2 months ago
CC
Customer Service Agent-Techniseal, Candiac QC
CRH Canada
Candiac, QC
- Full-time
Added 2 months ago
DB
Customer Service Representative
Delta Bingo Inc HQ
St. Catharines, ON
- $17.6 CAD / hour
- Full-time
Job Description - Customer Service Representative
Added 1 month ago
JI
Bilingual Customer Service Representative (6 months contract)
J.D. Irving, Limited
Dieppe, NB
- Full-time
Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.
Added 1 month ago
Overnight Customer Service Representative
Circle K
Truro, NS
As a Customer Service Representative, you will enjoy:
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
Added 1 month ago
Customer Service Representative
Circle K
Fall River, NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
TL
Agent du service à la clientèle – Customer Service Agent
The Landline Co
Pointe-Claire, QC
- Up to $20 CAD / hour
- Part-time
Agent du service à la clientèle – YUL et Palais des congrès de Montréal 1001 Place Jean-Paul-Riopelle, Montréal (QC) H2Z 2A7, Canada
Added 1 month ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- Full-time
Added 2 months ago
R
Customer Service Associate
RONA
Port-Cartier, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 months ago
TN
Bilingual (French & English) Customer Service Agent
The Nationwide Group
Markham, ON
- $50,000 to $60,000 CAD / year
- Full-time
Bilingual (French & English) Customer Service Agent - Resolution Team 1

Gateway Services Inc

Customer Service Representative/Route Service Representative

Surrey, BC, Canada

$22 to $26 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $22 to $26 CAD / hour
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 14, 2026

Original job description

Customer Service Representative/Route Service Representative – Gateway Pet Memorial

📍Location: Surrey, BC
💲Compensation: $22.00–$26.00 per hour (DOE)
🕒Schedule: Full-Time; M-F 8:00am-4:00pm
💼 Benefits: Industry-Leading Benefits Package

Before You Apply - What This Role Requires

This is not a desk job and not a traditional driving role.

As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before - we’ll provide training!)

Job Overview

The CSR role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The CSR role reports to the Care Center Manager.

The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus

You are not a salesperson - you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

#INDCSR

M-F 8-4
40 hours full-time; overtime as business needs

Apply About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing a route to visit veterinary clinics, ensuring the respectful and accurate transport of pets. They serve as the primary point of contact for clinics, maintaining strong relationships while documenting all pickups and deliveries.

Requirements

Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and comfort with using mobile technology and CRM systems.

Skills

Customer service
Route management
Relationship building
Professionalism
Compassion
Physical lifting
Attention to detail
Time management
Communication
Mobile technology
CRM systems
Account management
Safety compliance
Documentation

Benefits

Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Tuition assistance
Paid holidays
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Route Service
Pet Aftercare
Logistics
Transportation
Veterinary Support
Relationship Management
CRM
Mobile Technology
Account Management
Safety Policies
Documentation
Physical Labor
Compassionate Care
Professionalism

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