Sales Operations Administrator

Location: Toronto

Department: Sales

Reports To: VP of Sales

Employment Type: Full-Time

Salary: $55,000 – $65,000

Benefits: Extended Health Benefits, Retirement Matching Program, Professional Development Opportunities

About GAV MGMT

GAV MGMT is a national technology integration company specializing in Audio Visual, Unified Communications, Digital Signage, and AI-Driven Physical Security solutions.

We partner with enterprise, public sector, healthcare, education, financial, commercial real estate, and industrial organizations across Canada to design, deploy, and support technology environments that enhance communication, collaboration, security, and operational performance.

Our team combines consulting, design, engineering, installation, and managed services under one accountable partner, delivering projects from concept through long-term support.

Position Overview

The Sales Operations Administrator plays a critical role in supporting the efficiency, accuracy, and execution of GAV's sales organization.

Working closely with the VP of Sales and broader sales team, this individual will help maintain CRM integrity, support opportunity management, coordinate internal communication, track quotations and proposals, and ensure opportunities move efficiently through the sales lifecycle.

This role is ideal for someone who thrives in a structured environment, enjoys improving processes, and takes pride in maintaining accurate information, strong follow-up, and operational excellence.

Key Responsibilities

Sales Operations & CRM Management

• Maintain accurate customer, contact, opportunity, and quotation records within CRM and business management platforms.

• Monitor pipeline activity and ensure opportunities progress through established sales stages.

• Track active opportunities, pending quotations, customer follow-ups, and key sales milestones.

• Support pipeline reviews, forecasting activities, and sales reporting requirements.

• Identify missing information, stalled opportunities, and process gaps requiring attention.

Quotation & Documentation Support

• Coordinate quote preparation, revisions, approvals, and document management.

• Ensure scopes of work, assumptions, pricing revisions, change orders, and supporting documentation are properly maintained.

• Assist with proposal preparation and sales administration activities.

Cross-Functional Coordination

• Serve as a liaison between Sales, Engineering, Project Management, Operations, Finance, and Service teams.

• Coordinate internal handoffs to support smooth project transitions from sales to delivery.

• Follow up with internal stakeholders and clients to gather information and maintain project momentum.

Executive & Team Support

• Support the VP of Sales with reporting, meeting preparation, action-item tracking, and sales administration.

• Prepare agendas, meeting notes, and follow-up action lists.

• Assist with Experience Centre scheduling, customer visits, demonstrations, and event coordination.

What Success Looks Like

The Sales Operations Administrator will contribute directly to:

• Improved CRM accuracy and data quality

• Greater visibility into sales pipeline activity

• Faster and more organized quote management

• Stronger internal communication and collaboration

• More effective project handoffs

• Increased sales process consistency and accountability

Qualifications

• Experience in sales operations, sales administration, project coordination, customer success, business operations, or a related role.

• Strong organizational and time-management skills.

• Excellent written and verbal communication abilities.

• Experience working with CRM, ERP, or business management platforms.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and commitment to accuracy.

• Proficiency with Microsoft 365, Outlook, Excel, Teams, and related business applications.

Preferred Qualifications

• Experience with Q360, HubSpot, Salesforce, or similar CRM platforms.

• Experience within technology integration, audio visual, physical security, construction, engineering, or project-based sales environments.

• Familiarity with enterprise sales processes and customer lifecycle management.

Why Join GAV MGMT

At GAV MGMT, you will join a growing national technology integration company delivering innovative solutions to some of Canada's leading organizations.

You will work alongside experienced sales, engineering, and project delivery professionals while contributing directly to the success of customer projects across the country.

This is an opportunity to build a meaningful career in a fast-growing industry where operational excellence, customer experience, and teamwork are valued and rewarded.