Jobs in Canada

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Added 13 mins ago
AI
Site Manager
American Iron & Metal (AIM)
Matane, QC
- Full-time
The tools and support needed to succeed in your career and professional development;
Added 13 mins ago
BC
Release Manager
BrainRidge Consulting
Toronto, ON
- Full-time
Identify and support process improvement opportunities across the release lifecycle
Added 13 mins ago
L
Sr. Market Data Software Engineer
Luxoft
Canada
- Contract
Design, develop, and maintain C++ market data feed handlers for direct exchange feeds and third-party data providers.
Added 13 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
…while promoting and influencing community understanding and support for major TTC projects and…
Added 13 mins ago
ZA
Vehicle Jockey - JLR Brampton - 25069
Zanchin Automotive Group
Brampton, ON
- Full-time
…position is responsible for performing a variety of activities in support of keeping the dealership facilities orderly.…
Added 13 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
There is the expectation that you are available to work weekdays, weekends and all shifts (days, nights, 12 hour shifts)
Added 13 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 13 mins ago
OI
Junior Proposal Writer
OXARO Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
This is a great opportunity for a recent graduate or early-career professional who enjoys writing, research and problem solving and is looking to build their skills in proposal development.
Added 13 mins ago
M
Senior Manager, Project Controls
Metrolinx
Canada
- Full-time
This role requires you to be on-site at the office, 5 days per week
Added 13 mins ago
Pharmacist - Clinical Pharmacy
Nova Scotia Health and IWK Health
Halifax, NS
Under the direct supervision of the Manager Clinical Services, the Pharmacist will participate in the provision of direct pharmaceutical care to inpatients/outpatients as a member of the…
Added 13 mins ago
S
Senior Environmental Project Manager
Stantec
ON · Stoney Creek, ON
- Full-time
…also mentor project managers, improve delivery practices and support strategic pursuits. Portfolios will reflect business priorities and your…
Added 28 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
Bring your account-management expertise to a role with direct ownership of client relationships, or build on your operations leadership experience to move into client management.
Added 43 mins ago
JP
Chef(fe), Développement des affaires - Business Development Manager
JAMP Pharma Group
Boucherville, QC
- Full-time
Added 43 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians
Added 43 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 43 mins ago
JC
Account Supervisor
JAM CRM
Toronto, ON
- Full-time
Please note, candidates are expected to work from our Toronto office three days per week
Added 43 mins ago
PS
U.S. Tax Operations Specialist
PlanIT Search
Montreal, QC
- $85,000 to $105,000 CAD / year
- Full-time
Professional written and spoken French and English. English is required to work with the New York tax team and support English-speaking clients.
Added 43 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 43 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 43 mins ago
Territory Manager
F12.net
AB
…the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to…
Added 43 mins ago
GF
Customer Service Representative (Motivator) - Mount Pearl Richard Nolan and Merchant Drive
GoodLife Fitness
Mount Pearl, NL
- Part-time
Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
Added 43 mins ago
GF
Customer Service Representative (Motivator) - Kanata Hazeldean Mall
GoodLife Fitness
Ottawa, ON
- Part-time
Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
Added 43 mins ago
GF
Customer Service Representative (Motivator) - Toronto Mount Pleasant and Davisville
GoodLife Fitness
Toronto, ON
- Part-time
Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
Added 43 mins ago
Golf Course Accountant - Lora Bay
Great Gulf Group
Thornbury, ON
…succeed in their careers. Whether you are a veteran hospitality professional, just embarking on your hospitality career, or looking for seasonal employment, our supportive management team…
Added 58 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…

GC AI

Customer Success Manager, Enterprise

Canada

Compensation Range: $128K - $180K · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Compensation Range: $128K - $180K
Job type: Full-time
Experience: 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Posting language: English
Posted: Oct 20, 2026

Original job description

GC AI is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.

GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

📈 1% Better Every Day: small, compounding improvements across everything you ship.
❤️‍🔥 Customer Obsession: start with the customer and work backward.
🚀 Ship Today: bias toward action and iteration over perfection.
🧗 Find a Way: resourcefulness and ambition over constraint.
🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.
🎯 Own It: full accountability, proactive communication, and attention to detail.

About The Role

As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders.

This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal.

What You'll Do

Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Required Experience

3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Comfort learning technical products and explaining them clearly to non-technical users.
Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
Experience working at a startup or scale-up where a process is still being built.

Nice To Have

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

This role is based in one of our hub cities. For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time. We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time - coworking, team meals, and quarterly offsites - plus up to 10% travel.

If you're not in a hub today, we'll consider candidates open to relocating to one.

A Note On Pace

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

How We Work Together

GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).

Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

Perks & Benefits

We proudly offer the following benefits for our full-time employees:

🏥 Medical, Dental & Vision - Comprehensive coverage for you and your family

❤️ Life & Disability Insurance - Added protection when you need it most

💰 Retirement Plan - Plan and save for your future

👶 Parental Leave - Time to focus on what matters most

📚 Continuous Development - Up to $3,000/year for job-related learning & development

🍽️ In-Office Meals - DoorDash credits for breakfast, lunch & dinner

🌴 Paid Time Off - 15 PTO days + 5 sick days, with opportunities to accrue more

🎉 Company Holidays - 15 company holidays + 3 additional “Me Days”

💻 Home Office Setup - $500 for new hires to build out their workspace

📱 Cell Phone Reimbursement - $50/month toward your phone bill

🚚 Relocation Support - Assistance to help make your move easier

Equal Opportunity Employment

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI Will Never

Refer you to external websites to apply
Conduct interviews over email, chat platforms, or messaging apps
Ask you to provide payment or purchase equipment
Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples Of Fraudulent Email Addresses

info.gcai.careers.com@gmail.com
info.gc.aicareers.online.com@gmail.com
Any email address ending in @gmail.com, @yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

Compensation Range: $128K - $180K

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead enterprise customers from kickoff through onboarding, adoption, and renewal by planning implementations, training users, monitoring usage, and demonstrating measurable value. Build trusted relationships with legal and executive stakeholders, support renewal and expansion conversations, and relay customer insights to Product.

Requirements

Candidates need 3–7 years of B2B SaaS Customer Success or similar customer-facing experience, including responsibility for onboarding, adoption, renewals, or expansion with enterprise customers. They should be strong presenters and relationship managers, able to use customer data to communicate value, learn technical products, identify risks, and thrive in a fast-paced startup environment.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Renewal Strategy
Expansion Strategy
Enterprise Account Management
Stakeholder Management
Product Demonstrations
Customer Training
Executive Business Reviews
Usage Analytics
ROI Analysis
Risk Identification
Workflow Discovery
Relationship Management
Product Feedback

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Parental Leave
Professional Development
In-Office Meals
Paid Time Off
Sick Leave
Company Holidays
Home Office Setup Allowance
Cell Phone Reimbursement
Relocation Support

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Legal Technology
Legal AI
Artificial Intelligence
Enterprise Customers
Customer Onboarding
Implementation Planning
Stakeholder Mapping
Workflow Discovery
User Training
Product Adoption
Renewals
Expansion
Usage Data
ROI Analysis
Risk Management
Executive Business Reviews
Product Demonstrations
Customer Feedback
Product Roadmap
Contracts
Legal Research
Legal Drafting
Policy Workflows
Playbook-Based Review
Workflow Automation
Knowledge Management
Collaboration Tools
Startup Environment

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Work requirements

Jobs in Canada