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Added 2 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Be a key internal contact on matters related to Growth and help build a culture of Growth across municipal service areas;
Added 2 mins ago
Dental Administrator
Passion Dental Group Inc.
Calgary, AB
This description provides a general overview of the position and is not intended to be an exhaustive list of duties.
Added 2 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
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- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 2 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 2 mins ago
FH
Registered Nurse, Transition Line - ICU - Burnaby Hospital
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Lead Hardscape Installer / Hardscape Crew Lead
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● Full-time, permanent position with long-term career potential.
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Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.
Added 3 mins ago
Law Clerk
ERCO Worldwide
Mississauga, ON
ERCO Worldwide is looking for a Law Clerk to join our Legal team! You’ll support our General Counsel, the two other lawyers in our Legal Department, and our Chief Executive Officer (CEO).…
Added 3 mins ago
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Trust Officer
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- Full-time
Previous experience or general knowledge of estate and trust related administration
Added 18 mins ago
Editor
Legislative Assembly of British Columbia
Victoria, BC
Under the general supervision of an Editorial Team Leader, the Editor works as part of a team to create accurate, reliable, timely, and high-quality transcripts of the proceedings of the…
Added 32 mins ago
Director, International Relations
National Research Council Canada
Ottawa, ON
Due to the nature of the work and operational requirements, this position will require full-time physical presence at the NRC work location identified.
Added 33 mins ago
DG
Catering Sous Chef
Dexterra Group
Mississauga, ON
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 33 mins ago
DG
Sous Chef with Baker Experience
Dexterra Group
Mississauga, ON
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Added 48 mins ago
SC
Kitchen General Help
Sodexo Canada Ltd
Lethbridge, AB
- Up to $18.84 CAD / hour
- Full-time
Sodexo is growing! We are looking for a General Kitchen Help to join our dynamic team. This position is a full-time role. You will be offered is a great team environment, work/life balance…
Added 48 mins ago
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Business Development Representative - SMT
Solink
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- $68,500 to $85,000 CAD / year
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Added 48 mins ago
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Social Work Mental Health System Navigator
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Added 48 mins ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- Up to $25 CAD / hour
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Added 48 mins ago
D
Sous Chef with Baker Experience
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
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…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 48 mins ago
BS
Controller
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Saskatoon, SK
- $80,000 to $90,000 CAD / year
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This is a full-time position that is eligible for BGC Saskatoon’s comprehensive benefits package. Occasional work outside of regular business hours may be required to support organizational…
Added 48 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 48 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 59 mins ago
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Machinist, toolroom
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Added 1 hour ago
Product and Solution Security & Operations Specialist
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Added 1 hour ago
Field Application Engineer - Emulation
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Added 1 hour ago
A
Software Developer
AppDirect
Montreal, QC
- Full-time
You contribute across the full stack and collaborate effectively with specialists when depth is needed. We expect strong fundamentals and steady growth in infra, backend, data, frontend,…

GC AI

Customer Success Manager, Enterprise

Canada

Compensation Range: $128K - $180K · Full-time

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Job details

Pay: Compensation Range: $128K - $180K
Job type: Full-time
Experience: 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Posting language: English
Posted: Oct 20, 2026

Original job description

GC AI is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.

GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

📈 1% Better Every Day: small, compounding improvements across everything you ship.
❤️‍🔥 Customer Obsession: start with the customer and work backward.
🚀 Ship Today: bias toward action and iteration over perfection.
🧗 Find a Way: resourcefulness and ambition over constraint.
🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.
🎯 Own It: full accountability, proactive communication, and attention to detail.

About The Role

As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders.

This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal.

What You'll Do

Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Required Experience

3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Comfort learning technical products and explaining them clearly to non-technical users.
Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
Experience working at a startup or scale-up where a process is still being built.

Nice To Have

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

This role is based in one of our hub cities. For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time. We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time - coworking, team meals, and quarterly offsites - plus up to 10% travel.

If you're not in a hub today, we'll consider candidates open to relocating to one.

A Note On Pace

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

How We Work Together

GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).

Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

Perks & Benefits

We proudly offer the following benefits for our full-time employees:

🏥 Medical, Dental & Vision - Comprehensive coverage for you and your family

❤️ Life & Disability Insurance - Added protection when you need it most

💰 Retirement Plan - Plan and save for your future

👶 Parental Leave - Time to focus on what matters most

📚 Continuous Development - Up to $3,000/year for job-related learning & development

🍽️ In-Office Meals - DoorDash credits for breakfast, lunch & dinner

🌴 Paid Time Off - 15 PTO days + 5 sick days, with opportunities to accrue more

🎉 Company Holidays - 15 company holidays + 3 additional “Me Days”

💻 Home Office Setup - $500 for new hires to build out their workspace

📱 Cell Phone Reimbursement - $50/month toward your phone bill

🚚 Relocation Support - Assistance to help make your move easier

Equal Opportunity Employment

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI Will Never

Refer you to external websites to apply
Conduct interviews over email, chat platforms, or messaging apps
Ask you to provide payment or purchase equipment
Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples Of Fraudulent Email Addresses

info.gcai.careers.com@gmail.com
info.gc.aicareers.online.com@gmail.com
Any email address ending in @gmail.com, @yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

Compensation Range: $128K - $180K

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More about this job

Responsibilities

Lead enterprise customers from kickoff through onboarding, adoption, and renewal by planning implementations, training users, monitoring usage, and demonstrating measurable value. Build trusted relationships with legal and executive stakeholders, support renewal and expansion conversations, and relay customer insights to Product.

Requirements

Candidates need 3–7 years of B2B SaaS Customer Success or similar customer-facing experience, including responsibility for onboarding, adoption, renewals, or expansion with enterprise customers. They should be strong presenters and relationship managers, able to use customer data to communicate value, learn technical products, identify risks, and thrive in a fast-paced startup environment.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Renewal Strategy
Expansion Strategy
Enterprise Account Management
Stakeholder Management
Product Demonstrations
Customer Training
Executive Business Reviews
Usage Analytics
ROI Analysis
Risk Identification
Workflow Discovery
Relationship Management
Product Feedback

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Parental Leave
Professional Development
In-Office Meals
Paid Time Off
Sick Leave
Company Holidays
Home Office Setup Allowance
Cell Phone Reimbursement
Relocation Support

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Legal Technology
Legal AI
Artificial Intelligence
Enterprise Customers
Customer Onboarding
Implementation Planning
Stakeholder Mapping
Workflow Discovery
User Training
Product Adoption
Renewals
Expansion
Usage Data
ROI Analysis
Risk Management
Executive Business Reviews
Product Demonstrations
Customer Feedback
Product Roadmap
Contracts
Legal Research
Legal Drafting
Policy Workflows
Playbook-Based Review
Workflow Automation
Knowledge Management
Collaboration Tools
Startup Environment

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