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Added 7 mins ago
IF
Security Analyst II – Azure AD
Intact FC
Vancouver, BC · Mississauga, ON · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 7 mins ago
Service Analyst
Government of Alberta
AB
…Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery…
Added 7 mins ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical…
Added 7 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 7 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 22 mins ago
Senior Security Engineer, AWS Foundational Services Security
Amazon
Vancouver, BC
- Collaborate with security stakeholders to define and drive the long-term security strategy and participate in periodic on-call rotations to support security incidents
Added 22 mins ago
A
Senior Civil Engineer - Part Time
AECOM
Winnipeg, MB
- $175,000 to $192,000 CAD / year
- Part-time
…we're looking for an experienced Senior Civil Engineer to help lead the delivery of complex municipal wastewater projects while driving the growth of our practice across…
Added 22 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
Support the introduction of new technology and operational processes to effectively reduce cost, increase the quality of service and ensure accuracy
Added 37 mins ago
Women's Soccer Head Coach
Durham College
Oshawa, ON
…evolving workforce needs. Our programs span business, information technology, engineering, construction and skilled trades, health care, science and technology, culinary, hospitality and…
Added 37 mins ago
K
Facilities Compliance Coordinator
Kenvue
Guelph, ON
- Full-time
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and…
Added 37 mins ago
G
Seasonal Retail Sales Associate - Conestoga Mall
Gap
Waterloo, ON
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 37 mins ago
ON
Assistant Manager - Village at Park Royal
Old Navy
BC · West Vancouver, BC
- Full-time
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Added 37 mins ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
…their AI agents to deliver signal‑driven engagement to every lead - eliminating tool sprawl and enabling full TAM…
Added 37 mins ago
G
Seasonal Retail Sales Associate - Morgan Crossing
Gap
Surrey, BC
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 52 mins ago
JI
Financial Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 52 mins ago
S
Spécialiste en systèmes de gestion de la qualité / Quality Management System Specialist (QMS)
Smardt
Dorval, QC
- Full-time
As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and…
Added 52 mins ago
C
Senior Consultant, Employee Technology Services
CIBC
Toronto, ON
- Full-time
Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by improving workplace experiences through thoughtful technology support strategies. As…
Added 52 mins ago
C
Program Manager, Learning Enablement & Early-Career Development
Ciena
Ottawa, ON
- Full-time
Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.
Added 52 mins ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…of players worldwide. We’ve pioneered award-winning creative technology and experiences to connect players to the speed, skill, and heart of the…
Added 52 mins ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…priorities, enhance brand awareness, improve customer engagement, and support revenue growth. The incumbent leads cross-functional marketing, digital, communications, and partnership…
Added 1 hour ago
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
…and operating cloud-based CI/CD platforms and pipelines that support GM’s embedded software production and large-scale virtualized test…
Added 1 hour ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…infrastructure, processes, controls, and team necessary to support sustainable growth while delivering an exceptional advisor and client…
Added 1 hour ago
Community of Practice Lead
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to…
Added 1 hour ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Manage tenders, requests for proposals, service contracts and vendor relationships for program enablers, research, technology, marketing and staffing support.
Added 1 hour ago
MI
Intermediate Full-Stack Developer
Method Integration Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…growth opportunities, optimize the early customer journey and support continued discovery. You'll work closely with the Growth tech lead, Product, Design and…

GC AI

Customer Success Manager, Enterprise

Canada

Compensation Range: $128K - $180K · Full-time

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Job details

Pay: Compensation Range: $128K - $180K
Job type: Full-time
Experience: 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Posting language: English
Posted: Oct 20, 2026

Original job description

GC AI is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.

GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

📈 1% Better Every Day: small, compounding improvements across everything you ship.
❤️‍🔥 Customer Obsession: start with the customer and work backward.
🚀 Ship Today: bias toward action and iteration over perfection.
🧗 Find a Way: resourcefulness and ambition over constraint.
🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.
🎯 Own It: full accountability, proactive communication, and attention to detail.

About The Role

As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders.

This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal.

What You'll Do

Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Required Experience

3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Comfort learning technical products and explaining them clearly to non-technical users.
Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
Experience working at a startup or scale-up where a process is still being built.

Nice To Have

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

This role is based in one of our hub cities. For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time. We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time - coworking, team meals, and quarterly offsites - plus up to 10% travel.

If you're not in a hub today, we'll consider candidates open to relocating to one.

A Note On Pace

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

How We Work Together

GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).

Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

Perks & Benefits

We proudly offer the following benefits for our full-time employees:

🏥 Medical, Dental & Vision - Comprehensive coverage for you and your family

❤️ Life & Disability Insurance - Added protection when you need it most

💰 Retirement Plan - Plan and save for your future

👶 Parental Leave - Time to focus on what matters most

📚 Continuous Development - Up to $3,000/year for job-related learning & development

🍽️ In-Office Meals - DoorDash credits for breakfast, lunch & dinner

🌴 Paid Time Off - 15 PTO days + 5 sick days, with opportunities to accrue more

🎉 Company Holidays - 15 company holidays + 3 additional “Me Days”

💻 Home Office Setup - $500 for new hires to build out their workspace

📱 Cell Phone Reimbursement - $50/month toward your phone bill

🚚 Relocation Support - Assistance to help make your move easier

Equal Opportunity Employment

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI Will Never

Refer you to external websites to apply
Conduct interviews over email, chat platforms, or messaging apps
Ask you to provide payment or purchase equipment
Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples Of Fraudulent Email Addresses

info.gcai.careers.com@gmail.com
info.gc.aicareers.online.com@gmail.com
Any email address ending in @gmail.com, @yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

Compensation Range: $128K - $180K

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More about this job

Responsibilities

Lead enterprise customers from kickoff through onboarding, adoption, and renewal by planning implementations, training users, monitoring usage, and demonstrating measurable value. Build trusted relationships with legal and executive stakeholders, support renewal and expansion conversations, and relay customer insights to Product.

Requirements

Candidates need 3–7 years of B2B SaaS Customer Success or similar customer-facing experience, including responsibility for onboarding, adoption, renewals, or expansion with enterprise customers. They should be strong presenters and relationship managers, able to use customer data to communicate value, learn technical products, identify risks, and thrive in a fast-paced startup environment.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Renewal Strategy
Expansion Strategy
Enterprise Account Management
Stakeholder Management
Product Demonstrations
Customer Training
Executive Business Reviews
Usage Analytics
ROI Analysis
Risk Identification
Workflow Discovery
Relationship Management
Product Feedback

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Parental Leave
Professional Development
In-Office Meals
Paid Time Off
Sick Leave
Company Holidays
Home Office Setup Allowance
Cell Phone Reimbursement
Relocation Support

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Legal Technology
Legal AI
Artificial Intelligence
Enterprise Customers
Customer Onboarding
Implementation Planning
Stakeholder Mapping
Workflow Discovery
User Training
Product Adoption
Renewals
Expansion
Usage Data
ROI Analysis
Risk Management
Executive Business Reviews
Product Demonstrations
Customer Feedback
Product Roadmap
Contracts
Legal Research
Legal Drafting
Policy Workflows
Playbook-Based Review
Workflow Automation
Knowledge Management
Collaboration Tools
Startup Environment

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