Clinic Supervisor, Integrated Programs

EMPLOYMENT STATUS: Full-Time, 12 month Contract

HOURS/WEEK: 35 hours per week

What We Live By:

• Our Vision: A community without barriers to health and wellbeing
• Our Mission: We work with our community to promote and sustain health and wellbeing for all
• Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• Newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

The Clinic Supervisor will work closely with the HART HUB and Integrated Programs Manager and play a key leadership role in supporting day-to-day clinical operations at Guelph CHC.

Supervisors at Guelph Community Health Centre are responsible for the supervision and mentoring of clinical and administrative staff, ensuring high-quality care and alignment with the Centre’s Mission, Vision, Values, and Service Delivery Philosophy.

Approximately 75% of the role is focused on leadership, including staff scheduling, providing staff support, guiding professional development, and ensuring procedural and legislative compliance. The remaining 25% involves hands-on clinical support, such as triaging medical reports, assisting with procedures, managing supplies, and responding to medical emergencies. The role requires both skill in people management, program support, and the ability to collaborate within the team

PRINCIPAL JOB DUTIES:

Program Support

• Provide day-to-day supervision to HART HUB nursing, Administrative and Peer and in- reach staff teams including attendance management and work scheduling 

• Monitor daily clinic operations and address immediate needs such as staff shortages, or incident management 
• Collaborate with the Manager of HART HUB and Integrated Programs to support seamless operational and team leadership. 

Direct Client Care: (~25%)

• Provide support to Nursing, Peer and in-reach staff teams as required 

• Triage urgent items to appropriate providers 

• Respond to medical emergencies and Code situations  

HR Support

• Support the creation of an empowering work environment for the team that supports knowledge development and integration and leads change management   

• Directs and monitors staff in the performance of their duties   
• Plans, assigns, supervise and evaluates the work of staff or contract employees, providing supervision, leadership and appraisal of job performance.   

Organization

• Balance program priorities with GCHC-wide priorities, ensuring an integrated, collaborative, client-centred approach with other programs  

• Participate in the implementation and enforcement of Centre policies 
• Ensure Centre programs are in compliance with municipal, provincial and federal guidelines as well as funder policies and procedures 

Partnerships

• Support program-level partnerships that increase the capacity of services and programs available for GCHC clients 
• Support advocacy and awareness activities aligned with GCHC mission and values and strategic directions 

• May represent organization at community stakeholder tables, funders, city, provincial, and federal levels 

Financial & Risk Management

• Participate in GCHC’s annual budget development process  

• Review expenditures within assigned budget and in accordance with signing authority policies and Community Financial policies  
• Support Director and Manager with preparation of Financial Reports 

KNOWLEDGE, SKILLS & ABILITIES:

• Post-secondary education in health, business, social sciences or related disciplines.  

• Regulated healthcare professional (e.g. RPN, RN, SW, PT, OT), preferably with the College of Nurses of Ontario with 5+ years of clinical experience  

• Management or supervisory experience in a healthcare setting 

• Understanding of harm reduction, social determinants of health, and anti-oppressive practice. 
• Sound knowledge of general management principles, including financial and human resource management 
• Experience working with individuals living with mental health challenges, addictions, concurrent disorders, and those living in poverty and/or experiencing homelessness 
• Demonstrated expertise in client-centred, trauma-informed care and understanding of the value of interdisciplinary care in a health care setting.
   

We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website www.gchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews. If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.