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Added 5 mins ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 20 mins ago
C
Infirmière Gestionnaire de Cas/Nurse Case Manager - 12 month contract
Cencora
Quebec, QC
- Full-time
S’assurer que l’équipe de développement d’applications offre un service de développement professionnel, axé sur le client et de grande qualité, conformément à la portée et aux niveaux de…
Added 35 mins ago
CC
Warehouse Shipper / Reciever
Crossroads C&I
AB · Edmonton, AB
- Full-time
Currently hiring a Warehouse Specialist to load, unload, receive, store and distribute inventory. Our Warehouse team members play a vital role in the daily operations of our facility. If…
Added 35 mins ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Excellent analytical, organizational, customer service, and communication skills with exceptional attention to detail.
Added 1 hour ago
W
(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 1 hour ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 2 hours ago
CN
Specialist, Accounts Payable
Canadian North
Ottawa, ON
- Full-time
Clear, professional communication and customer-service skills
Added 2 hours ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Added 3 hours ago
NO
Stock Specialist (Full-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Full-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 3 hours ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Added 3 hours ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Creating an ongoing schedule of activities and tasks to meet deadlines and handling pricing, inventory management, stock replenishment, returns, markdowns, and customer service concerns;
Added 4 hours ago
TR
Parts Outfitter - RV Dealership
Traveland RV Supercentre
Langley (District), BC · Langley, BC
- Full-time
The RV Outfitter / Parts & Accessories sales specialist is a Parts Department position responsible for selling, quoting, and coordinating RV accessories and upgrade packages. Approximately…
Added 4 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Markham, ON
- Full-time
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the…
Added 4 hours ago
SP
Client Account Specialist
Staff Plus
Oakville, ON
- $50,000 to $70,000 CAD / year
- Full-time
…in the Burlington/Oakville area to recruit a Client Account Specialist. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and…
Added 4 hours ago
GS
AI Enablement Specialist/Senior
Guidewire Software
Toronto, ON
- Full-time
3+ years of experience in change management, internal communications, employee engagement, enablement, event coordination, customer service, or a related area.
Added 4 hours ago
NN
Stock Specialist (Part-Time) - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Part-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 4 hours ago
SP
Product Specialist
Scilltech Professional Services
Mississauga, ON
- Full-time
We are seeking a motivated and detail-oriented Product Specialist / Sales Associate to support customer service, sales coordination, administrative operations, and shipping activities.
Added 4 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Montreal, QC
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 4 hours ago
LL
Shipper/Receiver
Liebherr-Canada Ltd.
Burlington, ON
- Full-time
The parts, warehouse and service teams require a Shipper/Receiver to handle incoming and outgoing orders as well helping in our day to day operations of the spare parts and service…
Added 4 hours ago
Brokerage & Logistics Rep II - Int
Farrow
Lasalle, ON
Excellent communication, customer service and organizational skills
Added 4 hours ago
P
Junior Talent Acquisition Specialist/Spécialiste junior en acquisition de talents
Playground
Montreal, QC
- Full-time
1 to 2 years of experience in recruitment coordination, talent acquisition, human resources administration, or a high-volume customer service or hospitality environment.
Added 4 hours ago
3
Terminal Support Specialist
3610e95b-f114-4044-bdee-00673368eb44
Delta, BC
- $81,120 to $94,896 CAD / year
- Full-time
…challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware…
Added 5 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 5 hours ago
NO
Stock Specialist (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

GCT Global Container Terminals

Terminal Support Specialist

Delta, BC, Canada

Salary Range $81,120 - $94,896. · Full-time

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Job details

Pay: Salary Range $81,120 - $94,896.
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 2+ years of hands-on second-level IT support experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

Posting Date: October 26, 2026

Applications Accepted Until: November 16, 2026

GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.

We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware Department.

Key Responsibilities

The Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role supports desktops, laptops, mobile devices, peripherals, network-connected equipment, business applications and specialized computing systems installed on container-handling and other industrial equipment.

This is a hands-on operational support position. The successful candidate must be comfortable troubleshooting technology in both office and industrial environments, including working outdoors and around heavy equipment in all seasonal conditions. The role requires travel between GCT locations and may involve responding to operationally critical incidents in a 24/7 terminal environment.

The Terminal Support Specialist will diagnose and resolve incidents independently where possible and coordinate escalation to third-level technical teams and external vendors when required.

You will be responsible for the following:

Provides hands-on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.
Work with unionized labour to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.
Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.
Second level support for inquiries from central helpdesk.
Prioritize and manage several tickets at once using our ticketing system, prioritizing issues that may affect terminal operations, safety or business continuity.
Independently diagnose and resolve hardware, operating system, peripheral, connectivity, authentication and application issues, escalating to third-level support or vendors when appropriate.
Develop and maintain working knowledge of GCT's supported hardware, software and operational systems, and identify recurring issues and opportunities to improve reliability and supportability.
Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.
Keep records of equipment user problems to allow for trend analysis.
Participate in technology projects, equipment deployments and other IT initiatives.
Perform other related duties as required.

Requirements

You bring previous experience in second-level, hands-on IT support, with a strong focus on hardware and troubleshooting. You are comfortable working independently and supporting technology in both office and industrial environments. You have strong problem-solving and organizational skills, can manage competing priorities, and take ownership of issues through resolution. You communicate effectively with users, technical teams and vendors and have a strong desire to learn and grow within the IT industry.

Education & Experience:

Diploma or degree in Information Technology, Computer Systems Technology, or related discipline, or equivalent practical experience.
A+, Network+, Server+, Linux+ or equivalent technical certifications are considered assets.
Experience in an industrial, operational, transportation or container terminal environment is an asset.
2+ years of hands-on second-level IT support experience.

Position Requirements:

Valid driver's license and reliable access to a vehicle.
Ability to work at any GCT terminal location and various shifts supporting a 24/7 operation.
Ability to provide field support indoors and outdoors in all seasonal weather conditions.
Ability to lift up to 70 lbs., work above and below waist level, and climb to heights exceeding 30 feet.

Compensation

Salary Range $81,120 - $94,896.
Competitive benefits include a defined benefit pension plan and annual incentive plan.

Leadership Practices

Model the Way – Leaders find their voice by clarifying their personal values and expressing them in a style that is authentically their own, and they set the example by aligning actions with shared values.

Inspire a Shared Vision – Leaders envision the future by imagining exciting and ennobling possibilities and enlisting others in a common vision by appealing to shared aspirations.

Challenge the Process – Leaders search for opportunities by seeking innovative ways to change, grow, and improve. They also experiment and take risks by constantly generating small wins and learning from mistakes.

Enable Others to Act – Leaders foster collaboration by promoting cooperative goals and building trust. They strengthen others by sharing power and discretion.

Encourage the Heart – Leaders recognize contributions by showing appreciation for individual excellence. They also celebrate values and victories by creating spirit of community.

GCT is an Equal Opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, genetics or medical history, disability, veteran status, and all other non-merit characteristics. Please feel welcome to advise us on your preferred pronouns in your application.

To Apply

To take your career where tomorrow arrives today, visit our website for a more detailed job description: https://globalterminals.com/careers/opportunities/. Click on Open Jobs and apply online.

Safety. Pride. Professionalism.

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More about this job

Responsibilities

Provide hands-on second-level support for IT hardware, devices, applications, and operational technology across GCT terminal and office locations. Diagnose and resolve incidents, prioritize and document tickets, coordinate escalations with technical teams and vendors, and support equipment deployments and IT projects.

Requirements

Applicants need at least two years of hands-on second-level IT support experience and a diploma or degree in IT, Computer Systems Technology, or a related discipline, or equivalent practical experience. The role requires a valid driver's license and vehicle access, flexibility to work shifts across a 24/7 operation, and the physical ability to provide field support in varied weather and industrial conditions.

Skills

Second-Level IT Support
Hardware Troubleshooting
Desktop Support
Mobile Device Support
Operating System Troubleshooting
Peripheral Support
Network Connectivity Troubleshooting
Authentication Troubleshooting
Application Support
Operational Technology Support
Incident Management
Ticket Prioritization
Problem Solving
Technical Documentation
Vendor Coordination
Equipment Deployment

Benefits

Defined Benefit Pension Plan
Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Hardware
Second-Level Support
Desktop Support
Laptop Support
Mobile Devices
Peripherals
Network-Connected Equipment
Operational Technology
Container-Handling Equipment
Hardware Troubleshooting
Operating Systems
Connectivity
Authentication
Business Applications
Ticketing System
Incident Management
Third-Level Escalation
Vendor Support
Equipment Deployment
IT Projects
A+
Network+
Server+
Linux+
Industrial Environment
Maritime Transportation
Container Terminal
24/7 Operations

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