Customer service jobs in Canada

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Added 13 days ago
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Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Customer Service Representative 10/30/26 Lively, Ontario, CAN, P3Y 1L6 37238 Onsite Position
Added 13 days ago
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Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 13 days ago
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Holiday Customer Service Representative (Fixed Term)
LCBO
Kemptville, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 13 days ago
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Bilingual Customer Service Representative
Miele
Vaughan, ON
- Full-time
Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
Added 13 days ago
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Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
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Automotive Customer Service Representative (On-Site)
Concentrix
Oshawa, ON
- Full-time
Join a world-class team in Oshawa, ON, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…
Added 13 days ago
IE
Customer Service Representative
Inspire Evolution
AB · Edmonton, AB
- Full-time
Role Description This full-time, on-site Customer Service Representative role is based in Edmonton, AB. The Customer Service Representative will respond to inquiries from nonprofit partners…
Added 13 days ago
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Client Service Representative - Calgary North Hill
ATB
Calgary, AB
- Full-time
Proven customer service and/or sales experience.
Added 13 days ago
Client Service Representative - Calgary Chinook Centre (Part Time, 21.75 hrs/wk)
ATB
Calgary, AB
Proven customer service and/or sales experience.
Added 13 days ago
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Customer Service Representative - Bridgewater
Enterprise
Bridgewater, NS
- Internship
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 13 days ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 13 days ago
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Client Service Representative - Calgary Chinook Centre (Part Time, 21.75 hrs/wk)
ATB Financial
Calgary, AB
- Part-time
Proven customer service and/or sales experience.
Added 13 days ago
AW
Customer Service Representative (CSR)
All Weather At Home
Edmonton, AB
- Full-time
We’re currently hiring for a Customer Service Representative (CSR) for a 1 year maternity leave contract in our Edmonton Installation Services department. In this role, you’ll support…
Added 13 days ago
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Customer Service Agent (full-time)
SAIL
Terrebonne, QC
- Full-time
As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values:
Added 13 days ago
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Customer Service Agent (full-time)
SAIL
Sherbrooke, QC
- Full-time
As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values:
Added 13 days ago
S
Customer Service Agent (part-time – nights and weekend)
SAIL
Terrebonne, QC
- Part-time
As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values:
Added 13 days ago
WR
Customer Service Representative - CONTRACT 6 months
Westlake Royal Building Products
Ottawa, ON
- Full-time
*MUST HAVE* impeccable communication skills, both spoken and written
Added 13 days ago
WP
Customer Service Representative
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Participates with Customer Service Team to maintain call service standards
Added 13 days ago
MM
Customer Service Representative
Malach Metal & Machining
Brossard, QC
- Full-time
The Customer Service Representative plays an important role in creating a positive and reliable experience for Malach customers. This role acts as a key point of contact for customer…
Added 13 days ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
PÀ
Préposé/préposée au service à la clientèle
Place à l'emploi – Longueuil Rive-Sud
Longueuil, QC
- Full-time
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Added 14 days ago
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Bilingual Customer Service Representative (CSR)
OXARO Inc.
Ottawa, ON
- Full-time
Added 14 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 14 days ago
C
Automotive Customer Service Representative (On-Site)
Concentrix
Belleville, ON
- Full-time
Join a world-class team in Belleville, ON, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…

GE Vernova

Customer Service Representative

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is $24. · Full-time

Apply on gevernova.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is $24.
Job type: Full-time
Experience: Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description Summary

The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.

This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers

Job Description

Key Responsibilities

RMA & Repair Process Management

Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.

Customer Service & Escalation Management

Serve as the primary point of contact for internal customer escalations related to repairs and returns.
Investigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.
Provide regular updates and clear communication to internal and external stakeholders.

Cross-Functional Coordination

Collaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.
Facilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.
Support process alignment and standardization across functions.

ERP, CRM & Data Integrity

Maintain accurate and complete records within CRM and ERP systems.
Manage installed-base updates, repair transactions, and customer asset information.
Ensure compliance with established processes, documentation standards, and internal controls.

Billing & Financial Administration

Process and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.
Partner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.
Support reporting and transaction audits as required.

Inventory & Materials Management

Coordinate receiving inspections and inventory control activities related to repair operations.
Monitor material availability and stock levels to support repair schedules.
Ensure component traceability and inventory accuracy in accordance with business requirements.

Supplier & Logistics Coordination

Coordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.
Manage the movement of customer equipment and repair materials to support service commitments.
Assist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.

Continuous Improvement

Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Support process optimization initiatives and contribute to the achievement of key business metrics.
Promote a culture of teamwork, accountability, and continuous improvement.

Additional Note: Responsibilities may evolve based on business needs and operational priorities.

Required Qualifications

College diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Experience working with ERP and CRM systems.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Solid analytical and problem-solving abilities.

Preferred Qualifications

Experience using Salesforce or similar CRM platforms.
Experience using SAP or other ERP systems.
Knowledge of repair operations, aftermarket service, inventory management, and logistics processes.
Understanding of billing, invoicing, and financial transaction management.
Experience supporting global customers and cross-functional teams.

Key Competencies

Customer-focused mindset
Strong attention to detail and data accuracy
Sense of urgency and accountability
Excellent relationship-building skills
Effective conflict resolution and escalation management
Continuous improvement orientation
Team collaboration and positive leadership
Adaptability in a dynamic, fast-changing environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Success Profile

The ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.

About GE Vernova

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Pay Transparency Statement

For candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

Apply on gevernova.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The RMA Coordinator manages the end-to-end return and repair process, ensuring efficient transactions within CRM and ERP systems. They serve as the primary point of contact for customer escalations and collaborate with cross-functional teams to maintain high service standards.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant field and possess at least 2 years of experience in operations, technical support, or repair environments. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Skills

RMA management
ERP systems
CRM systems
Customer service
Data integrity
Logistics coordination
Inventory management
Billing administration
Problem-solving
Communication
Salesforce
SAP
Microsoft Office Suite
Supply chain coordination
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

RMA
CRM
ERP
Salesforce
SAP
Supply Chain
Logistics
Repair Operations
After-sales
Inventory Control
Billing
Invoicing
Data Integrity
Customer Satisfaction
Manufacturing
Technical Support
Continuous Improvement
Microsoft Office
Asset Management
Procurement
Stakeholder Management
Compliance
Reporting
Cross-functional Coordination
Energy Transition

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Customer service jobs in Canada