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Added 20 mins ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 20 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
…requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of…
Added 21 mins ago
Filed Engineer
Aecon
Calgary, AB
Added 35 mins ago
CH
Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs…
Added 35 mins ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 50 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 50 mins ago
EC
Sales and Solutions Coordinator
Entripy Custom Clothing
Oakville, ON
- Full-time
The Sales and Solutions Coordinator plays a critical role supporting the sales team and sits at the centre of the customer experience - managing orders from first inquiry through final…
Added 50 mins ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 1 hour ago
IR
Leasing Coordinator
Impact Recruitment
Calgary, AB
- Full-time
Are you currently a Leasing Coordinator/ Agent, or are you someone from a sales or hospitality background looking for their next exciting career move? Our client specializes in long-term…
Added 1 hour ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
Bring your ideas. We'll bring a problem worth solving, the budget and authority to solve it, and real upside when you do.
Added 1 hour ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
Are you an organized, collaborative problem solver who enjoys working with people, data and technology? As the Talent Acquisition Enhancement Coordinator, you will help strengthen…
Added 1 hour ago
IT Operations & CMDB Analyst
Purolator
ON · Mississauga, ON
…coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management…
Added 1 hour ago
RT
Office Coordinator
Russell Tobin
Toronto, ON
- $46 to $49 CAD / hour
- Contract
…bit as vibrant as the platform we support. From the Workplace Coordinator's perspective, there is a seamless connection between the experience an employee has at work and the environment…
Added 1 hour ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…Coordinates day of event set up and take down and actively problem solves any issues that arise during event coordination and…
Added 1 hour ago
PI
IT Operations & CMDB Analyst
Purolator Inc.
Mississauga, ON
- Full-time
…coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management…
Added 1 hour ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
…registration of international students, as well as identify and problem-solve admissions, scheduling and registration issues specific to the needs of incoming and continuing international…
Added 2 hours ago
Content Operations Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting into the Product Content Manager, the Content Operations Coordinator is responsible for supporting the planning, organization and execution of content initiatives across APS…
Added 2 hours ago
Hospital Based Case Coordinator (N3)-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 2 hours ago
AP
Freight Coordinator
AMZ Prep
Remote, Canada
- Full-time
- Remote
Strong communication and problem-solving skills
Added 2 hours ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Belleville, ON
- Other
No tax or bookkeeping background? No problem. The software is purpose-built to walk you through a straightforward return, and anything more complex goes to one of our Tax Advisors.
Added 2 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
…contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to…
Added 3 hours ago
AL
Branch Care Coordinator
Air Liquide
Edmonton, AB
- Full-time
R10103693 Branch Care Coordinator (Open)


Added 3 hours ago
D
Team Lead
Dynacare
Winnipeg, MB
- Contract
As a Lead Coordinator, you will be responsible for ensuring the efficient operation and functionality of the operations in conjunction with the Manager, all in keeping with Dynacare’s…
Added 3 hours ago
Ticketing Services Coordinator
City of Mississauga
Mississauga, ON
Excellent organizational and problem-solving skills with the ability to work well under pressure and meet shifting deadlines.
Added 3 hours ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible…

GE Vernova

Customer Service Representative

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is $24. · Full-time

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Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is $24.
Job type: Full-time
Experience: Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description Summary

The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.

This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers

Job Description

Key Responsibilities

RMA & Repair Process Management

Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.

Customer Service & Escalation Management

Serve as the primary point of contact for internal customer escalations related to repairs and returns.
Investigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.
Provide regular updates and clear communication to internal and external stakeholders.

Cross-Functional Coordination

Collaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.
Facilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.
Support process alignment and standardization across functions.

ERP, CRM & Data Integrity

Maintain accurate and complete records within CRM and ERP systems.
Manage installed-base updates, repair transactions, and customer asset information.
Ensure compliance with established processes, documentation standards, and internal controls.

Billing & Financial Administration

Process and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.
Partner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.
Support reporting and transaction audits as required.

Inventory & Materials Management

Coordinate receiving inspections and inventory control activities related to repair operations.
Monitor material availability and stock levels to support repair schedules.
Ensure component traceability and inventory accuracy in accordance with business requirements.

Supplier & Logistics Coordination

Coordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.
Manage the movement of customer equipment and repair materials to support service commitments.
Assist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.

Continuous Improvement

Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Support process optimization initiatives and contribute to the achievement of key business metrics.
Promote a culture of teamwork, accountability, and continuous improvement.

Additional Note: Responsibilities may evolve based on business needs and operational priorities.

Required Qualifications

College diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Experience working with ERP and CRM systems.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Solid analytical and problem-solving abilities.

Preferred Qualifications

Experience using Salesforce or similar CRM platforms.
Experience using SAP or other ERP systems.
Knowledge of repair operations, aftermarket service, inventory management, and logistics processes.
Understanding of billing, invoicing, and financial transaction management.
Experience supporting global customers and cross-functional teams.

Key Competencies

Customer-focused mindset
Strong attention to detail and data accuracy
Sense of urgency and accountability
Excellent relationship-building skills
Effective conflict resolution and escalation management
Continuous improvement orientation
Team collaboration and positive leadership
Adaptability in a dynamic, fast-changing environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Success Profile

The ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.

About GE Vernova

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Pay Transparency Statement

For candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

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More about this job

Responsibilities

The RMA Coordinator manages the end-to-end return and repair process, ensuring efficient transactions within CRM and ERP systems. They serve as the primary point of contact for customer escalations and collaborate with cross-functional teams to maintain high service standards.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant field and possess at least 2 years of experience in operations, technical support, or repair environments. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Skills

RMA management
ERP systems
CRM systems
Customer service
Data integrity
Logistics coordination
Inventory management
Billing administration
Problem-solving
Communication
Salesforce
SAP
Microsoft Office Suite
Supply chain coordination
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

RMA
CRM
ERP
Salesforce
SAP
Supply Chain
Logistics
Repair Operations
After-sales
Inventory Control
Billing
Invoicing
Data Integrity
Customer Satisfaction
Manufacturing
Technical Support
Continuous Improvement
Microsoft Office
Asset Management
Procurement
Stakeholder Management
Compliance
Reporting
Cross-functional Coordination
Energy Transition

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