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Added 6 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
…responsibilities, the incumbent must have a passion for customer service, ensuring that Meridian maintains its tradition of exceeding customer expectations. This position is ideal for…
Added 6 mins ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 6 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Set an ambitious vision for and lead a global team of 8 experts across Enablement Business Partnering, Program Development, Operations, and AI.
Added 6 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
…Planning Officer, this role leads the planning, design, and delivery of major redevelopment projects, advancing innovative, high-quality healthcare environments that support evolving…
Added 21 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Set an ambitious vision for and lead a global team of 8 experts across Enablement Business Partnering, Program Development, Operations, and AI.
Added 22 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 22 mins ago
Community Support Lead
March of Dimes Canada
Sudbury, ON · Greater Sudbury, ON
Support service delivery resolution and address conflict resolution matters.
Added 22 mins ago
IF
Salesforce Solution Architect
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- $120,000 CAD / year
- Full-time
Lead solution reviews and propose, review and approve architecture decisions in accordance with the company’s frameworks, standards and guidelines.
Added 22 mins ago
IF
Security Solutions Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…will work closely with security, architecture, product and delivery teams to translate business, security, risk and compliance requirements into solutions that are consistent, sustainable…
Added 22 mins ago
RU
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM US LLP
Toronto, ON
- Full-time
Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.
Added 37 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · Manitoba, Canada
- Part-time
…management tasks with emphasis on customer satisfaction and quality service…
Added 37 mins ago
U
Warehouse Assosiate
UPS
Kitchener, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 37 mins ago
AR
President & Chief Executive Officer
Arnprior Regional Health
Arnprior, ON
- Full-time
…important next chapter. This is an exceptional opportunity to lead a respected and community-rooted healthcare organization through the development and implementation of its next strategic…
Added 37 mins ago
S
Senior Manager – Systems Assurance
SYSTRA
Toronto, ON
- Full-time
This role is for Go Expansion program associated with the Delivery Partners for Metrolinx
Added 37 mins ago
PT
Parts Manager
Premier Truck Group
Sarnia, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 37 mins ago
PT
Parts Manager
Premier Truck Group
London, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 37 mins ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant…
Added 37 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…- spanning operational metrics (e.g., volume, containment, service level, workforce trends), technology delivery metrics, and financial/benefit data, depending on the initiative. Reconcile…
Added 37 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
Lead end-to-end recruitment delivery, ensuring an efficient and consistent process from intake and sourcing through selection, offer, pre-boarding, and requisition closure.
Added 37 mins ago
OS
Client Success Manager
OneTEAM Sports Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead Quarterly Business Reviews with top clients to highlight ROI, celebrate success and identify future growth opportunities
Added 37 mins ago
CL
Human Resources Manager
Community Living Oakville
Oakville, ON
- $75,000 to $90,000 CAD / year
- Full-time
…excellence in day-to-day people operations. This role leads the delivery of HR practices aligned with the organization’s vision, mission, and core values. The Human Resources Manager will…
Added 37 mins ago
PC
Workforce Transformation Manager (HR Transformation)
PwC Canada
Ottawa, ON
- Full-time
Lead a variety of HR engagements covering topics that include but not limited to HR Strategy, Payroll Strategy & Transformation, Organization Design, Function Effectiveness and Design, HR…
Added 52 mins ago
HI
Personal Lines Account Manager, Retail
HUB International
Brantford, ON
- Full-time
Contribute & Innovate: Bring forward ideas to enhance service delivery and contribute to a strong, evolving team
Added 52 mins ago
G
Gestionnaire de Formation / Training Manager
Genetec
Remote, Canada
- Full-time
- Remote
…attentes en matière de rendement alignés sur les priorités du service et de…
Added 52 mins ago
C
Change Management Consultant, Claims (16 Month Temporary)
Co-operators
Calgary, AB · AB · Moncton, NB · Guelph, ON · Hamilton, ON · Mississauga, ON · Toronto, ON · Edmonton, AB
- Full-time
…initiatives within the Claims department. You will develop and lead actions and activities to increase awareness, knowledge, ability and the adoption of changes within Claims, working…

GE Vernova

Customer Service Representative

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is $24. · Full-time

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Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is $24.
Job type: Full-time
Experience: Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description Summary

The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.

This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers

Job Description

Key Responsibilities

RMA & Repair Process Management

Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.

Customer Service & Escalation Management

Serve as the primary point of contact for internal customer escalations related to repairs and returns.
Investigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.
Provide regular updates and clear communication to internal and external stakeholders.

Cross-Functional Coordination

Collaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.
Facilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.
Support process alignment and standardization across functions.

ERP, CRM & Data Integrity

Maintain accurate and complete records within CRM and ERP systems.
Manage installed-base updates, repair transactions, and customer asset information.
Ensure compliance with established processes, documentation standards, and internal controls.

Billing & Financial Administration

Process and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.
Partner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.
Support reporting and transaction audits as required.

Inventory & Materials Management

Coordinate receiving inspections and inventory control activities related to repair operations.
Monitor material availability and stock levels to support repair schedules.
Ensure component traceability and inventory accuracy in accordance with business requirements.

Supplier & Logistics Coordination

Coordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.
Manage the movement of customer equipment and repair materials to support service commitments.
Assist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.

Continuous Improvement

Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Support process optimization initiatives and contribute to the achievement of key business metrics.
Promote a culture of teamwork, accountability, and continuous improvement.

Additional Note: Responsibilities may evolve based on business needs and operational priorities.

Required Qualifications

College diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Experience working with ERP and CRM systems.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Solid analytical and problem-solving abilities.

Preferred Qualifications

Experience using Salesforce or similar CRM platforms.
Experience using SAP or other ERP systems.
Knowledge of repair operations, aftermarket service, inventory management, and logistics processes.
Understanding of billing, invoicing, and financial transaction management.
Experience supporting global customers and cross-functional teams.

Key Competencies

Customer-focused mindset
Strong attention to detail and data accuracy
Sense of urgency and accountability
Excellent relationship-building skills
Effective conflict resolution and escalation management
Continuous improvement orientation
Team collaboration and positive leadership
Adaptability in a dynamic, fast-changing environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Success Profile

The ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.

About GE Vernova

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Pay Transparency Statement

For candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

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More about this job

Responsibilities

The RMA Coordinator manages the end-to-end return and repair process, ensuring efficient transactions within CRM and ERP systems. They serve as the primary point of contact for customer escalations and collaborate with cross-functional teams to maintain high service standards.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant field and possess at least 2 years of experience in operations, technical support, or repair environments. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Skills

RMA management
ERP systems
CRM systems
Customer service
Data integrity
Logistics coordination
Inventory management
Billing administration
Problem-solving
Communication
Salesforce
SAP
Microsoft Office Suite
Supply chain coordination
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

RMA
CRM
ERP
Salesforce
SAP
Supply Chain
Logistics
Repair Operations
After-sales
Inventory Control
Billing
Invoicing
Data Integrity
Customer Satisfaction
Manufacturing
Technical Support
Continuous Improvement
Microsoft Office
Asset Management
Procurement
Stakeholder Management
Compliance
Reporting
Cross-functional Coordination
Energy Transition

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