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Added 11 mins ago
A
Manufacturing Engineer
Actalent
Oshawa, ON
- $45 to $55 CAD / hour
- Contract
Lead dimensional problem-solving activities related to dimensional requirements, manufacturing processes, and final vehicle status quality.
Added 26 mins ago
NM
Mine Planner - Mid Term
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
Coordinate and lead the stope design process with geology, operations, and engineering stakeholders.
Added 41 mins ago
A
Lead Mechanical Engineer (Minerals & Metals)
Ausenco
Burlington, ON
- Full-time
Our Mining Division is growing in Eastern Canada and we are currently recruiting for a Lead Mechanical Engineer to join our team in GTA (Burlington or Toronto)
Added 41 mins ago
X
Head of Consumer Segment, NAM (Canada)
Xe.com
Canada
- Full-time
…Product, Marketing and Growth sit in global teams, so you will lead through influence: aligning them, along with Pricing, Sales, Customer Success, Care and Operations, behind the North…
Added 41 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 41 mins ago
Solutions Architect - Onsite
Mariner
Halifax, NS
Lead architecture discussions and provide technical guidance throughout project lifecycles.
Added 41 mins ago
Front of House - Server with Evening and Late night Availability
Northland Properties
Calgary, AB
Our people are the heart and soul of our business, and we are on the hunt for positive, hospitality driven, team-oriented people to become a part of our service team. With many different…
Added 57 mins ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
We're looking for an IT Operations Lead who believes great IT is invisible: people get what they need, it just works, and it's secure without getting in anyone's way. You'll lead IT at a…
Added 1 hour ago
ML
Bird Hanger - Production – London, ON (2026-LDN-62 )
Maple Leaf Foods Inc
London, ON
- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
Added 1 hour ago
B
Project Manager Global Expansion
Bombardier
Dorval, QC
- Full-time
Operational Readiness: Lead full implementation plan process to ensure facility is ready to start operations once construction is completed. Coordinate with all key workstream to support…
Added 1 hour ago
NF
Department Manager - Grocery - Temporary 12 months
Nature's Fare Markets
White Rock, BC
- Contract
…great food. The Department Manager - Grocery oversees the daily operations of the Grocery area, ensuring that it is efficiently staffed, stocked and shining. This dynamic role will lead the…
Added 2 hours ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
…specific training with at least some experience to join our team. We don’t just hire for tasks; we hire for outcomes. This role is for a performance-oriented marketer who wants to lead the…
Added 2 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 2 hours ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
This role will work closely with sales leadership and sales field team members to optimize processes, develop talent, ensure compliance with sales strategies, and drive continuous…
Added 2 hours ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
…focus supporting our Gross Margin-dedicated teams in optimizing operations and scaling for growth, through enhanced KPI and reporting visibility, and cross-functional partnership. You will…
Added 2 hours ago
A
Client Service Representative - Calgary North Hill
ATB
Calgary, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 2 hours ago
Client Service Representative - Calgary Chinook Centre (Part Time, 21.75 hrs/wk)
ATB
Calgary, AB
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 2 hours ago
TB
Senior Retail Sales Associate
Tailored Brands
Belleville, ON
- Full-time
· Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.
Added 2 hours ago
EL
Store Manager - Le Labo- Full time - Vancouver, CA
Estée Lauder Companies
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 3 hours ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
…practices in partnership with operational managers. You will lead and develop a team while balancing remote collaboration with regular site visits to build relationships and support the…
Added 3 hours ago
DC
ASPHALT PLANT MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Collaborate with Sales team and Operations team in regards to production volume and requirements.
Added 3 hours ago
PD
AZ Driver
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At PDI Group of Companies, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…
Added 3 hours ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
The Advisor supports the Water and Wastewater Asset Management team in strategic infrastructure planning and integrated asset management. This role provides expert advice and leadership in…
Added 3 hours ago
GC
1st Cook - Atlas Steak + Fish
Gateway Casinos and Entertainment Limited
AB · Edmonton, AB
- Part-time
We are seeking a dedicated mentor in the kitchen who can lead others by example and deliver extraordinary service and food. you're a time-management star who can handle multiple demands and…
Added 3 hours ago
PD
Project Coordinator
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At Priestly Demolition, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…

GE Vernova

Customer Service Representative

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is $24. · Full-time

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Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is $24.
Job type: Full-time
Experience: Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description Summary

The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.

This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers

Job Description

Key Responsibilities

RMA & Repair Process Management

Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.

Customer Service & Escalation Management

Serve as the primary point of contact for internal customer escalations related to repairs and returns.
Investigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.
Provide regular updates and clear communication to internal and external stakeholders.

Cross-Functional Coordination

Collaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.
Facilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.
Support process alignment and standardization across functions.

ERP, CRM & Data Integrity

Maintain accurate and complete records within CRM and ERP systems.
Manage installed-base updates, repair transactions, and customer asset information.
Ensure compliance with established processes, documentation standards, and internal controls.

Billing & Financial Administration

Process and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.
Partner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.
Support reporting and transaction audits as required.

Inventory & Materials Management

Coordinate receiving inspections and inventory control activities related to repair operations.
Monitor material availability and stock levels to support repair schedules.
Ensure component traceability and inventory accuracy in accordance with business requirements.

Supplier & Logistics Coordination

Coordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.
Manage the movement of customer equipment and repair materials to support service commitments.
Assist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.

Continuous Improvement

Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Support process optimization initiatives and contribute to the achievement of key business metrics.
Promote a culture of teamwork, accountability, and continuous improvement.

Additional Note: Responsibilities may evolve based on business needs and operational priorities.

Required Qualifications

College diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Experience working with ERP and CRM systems.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Solid analytical and problem-solving abilities.

Preferred Qualifications

Experience using Salesforce or similar CRM platforms.
Experience using SAP or other ERP systems.
Knowledge of repair operations, aftermarket service, inventory management, and logistics processes.
Understanding of billing, invoicing, and financial transaction management.
Experience supporting global customers and cross-functional teams.

Key Competencies

Customer-focused mindset
Strong attention to detail and data accuracy
Sense of urgency and accountability
Excellent relationship-building skills
Effective conflict resolution and escalation management
Continuous improvement orientation
Team collaboration and positive leadership
Adaptability in a dynamic, fast-changing environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Success Profile

The ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.

About GE Vernova

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Pay Transparency Statement

For candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

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More about this job

Responsibilities

The RMA Coordinator manages the end-to-end return and repair process, ensuring efficient transactions within CRM and ERP systems. They serve as the primary point of contact for customer escalations and collaborate with cross-functional teams to maintain high service standards.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant field and possess at least 2 years of experience in operations, technical support, or repair environments. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Skills

RMA management
ERP systems
CRM systems
Customer service
Data integrity
Logistics coordination
Inventory management
Billing administration
Problem-solving
Communication
Salesforce
SAP
Microsoft Office Suite
Supply chain coordination
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

RMA
CRM
ERP
Salesforce
SAP
Supply Chain
Logistics
Repair Operations
After-sales
Inventory Control
Billing
Invoicing
Data Integrity
Customer Satisfaction
Manufacturing
Technical Support
Continuous Improvement
Microsoft Office
Asset Management
Procurement
Stakeholder Management
Compliance
Reporting
Cross-functional Coordination
Energy Transition

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