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Added 12 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Lead the daily operations of assigned Facilities Management trades employees and coordinate work activities across Mechanical Services, Electrical Services, District Energy, contractors,…
Added 12 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 13 mins ago
C&
Production Planner
Communications & Power Industries (CPI)
Georgetown, ON
- $66,000 CAD / year
- Full-time
…Supply Chain, Engineering, Program Management, Quality, and…
Added 13 mins ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
…development and support, operations support) with proven ability to lead a technical team through a process and systems…
Added 13 mins ago
EC
Project Engineer
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At Eastern Construction, our Core Purpose is to enrich the lives of our employees. We lead, manage, and deliver complex construction projects across the Greater Toronto Area, operating…
Added 13 mins ago
CW
Director, Education Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
Reporting to the Executive Vice President, Learning & Innovation, the Director, Education Technology provides strategic leadership and operational oversight for CPAWSB's learning…
Added 28 mins ago
Accounts Payable/Receivable
ROSEN-Group
Calgary, AB
…has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of…
Added 28 mins ago
Workplace Services LeadWest/Canada
WPP
Toronto, ON
WPP Stakeholder & Business Partnership: Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into…
Added 42 mins ago
UC
Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
Partner with finance and procurement on DBU commitments, forecasting, and capacity planning
Added 43 mins ago
BC
Lead Electrical Engineer
Bantrel Co.
Edmonton, AB
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 43 mins ago
TG
Production Manager
Trench Group GmbH
Pickering, ON
- $115,000 to $150,000 CAD / year
advancing the energy sector through innovative technology and sustainable
Added 43 mins ago
OS
Vice President of Financial Planning Analysis
Oakbridge Search Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Nice to have: experience in project-based environments (construction, technology, implementation, or consulting), procurement and vendor management, or system implementation projects
Added 43 mins ago
K
Print Production Manager
Klick
Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 58 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 58 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 58 mins ago
T
Repair Team Lead
Thales
Mill Bay, BC · Victoria, BC
- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
Added 58 mins ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
Support procurement-wide transformation initiatives focused on operational excellence, organizational effectiveness, and technology modernization.
Added 1 hour ago
M
Operations Manager, Facilities
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Medcan is seeking a hands-on Manager, Facilities to lead the safe, reliable and high-quality operation of its flagship clinic at 150 York Street while providing facilities expertise and…
Added 1 hour ago
OI
Senior Oracle Asset Management Advisor
OXARO Inc.
Ottawa, ON
- Contract
Lead the strategic design and implementation of a comprehensive Oracle asset management process, providing technical expertise, support, advice, and guidance on Oracle licensing.
Added 1 hour ago
Business Development - Lead, Business Development & Sales
PUC People & Culture Team
Sault Ste. Marie, ON
PUC Services Inc. is seeking a driven and relationship-focused Lead, Business Development, & Sales to support the growth and continued market expansion of its suite of external services…
Added 1 hour ago
Reliability Engineering
Natus
Oakville, ON
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants…
Added 1 hour ago
AH
Systems Engineer
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Assist in procurement, installation, troubleshooting and maintenance of venue and broadcast equipment and operating systems with confidence to lead any of these activities when required
Added 1 hour ago
JI
Executive Assistant
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants…
Added 1 hour ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
…innovative small and medium-sized businesses (SMBs) to accelerate technology validation, adoption and supply chain integration. The Manager works with the Canadian Armed Forces, prime…

GE Vernova

Customer Service Representative

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is $24. · Full-time

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Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is $24.
Job type: Full-time
Experience: Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description Summary

The RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.

This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers

Job Description

Key Responsibilities

RMA & Repair Process Management

Manage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.
Monitor repair status throughout the lifecycle and ensure timely communication with stakeholders.
Support repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.

Customer Service & Escalation Management

Serve as the primary point of contact for internal customer escalations related to repairs and returns.
Investigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.
Provide regular updates and clear communication to internal and external stakeholders.

Cross-Functional Coordination

Collaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.
Facilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.
Support process alignment and standardization across functions.

ERP, CRM & Data Integrity

Maintain accurate and complete records within CRM and ERP systems.
Manage installed-base updates, repair transactions, and customer asset information.
Ensure compliance with established processes, documentation standards, and internal controls.

Billing & Financial Administration

Process and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.
Partner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.
Support reporting and transaction audits as required.

Inventory & Materials Management

Coordinate receiving inspections and inventory control activities related to repair operations.
Monitor material availability and stock levels to support repair schedules.
Ensure component traceability and inventory accuracy in accordance with business requirements.

Supplier & Logistics Coordination

Coordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.
Manage the movement of customer equipment and repair materials to support service commitments.
Assist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.

Continuous Improvement

Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Support process optimization initiatives and contribute to the achievement of key business metrics.
Promote a culture of teamwork, accountability, and continuous improvement.

Additional Note: Responsibilities may evolve based on business needs and operational priorities.

Required Qualifications

College diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.
Minimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.
Experience working with ERP and CRM systems.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Solid analytical and problem-solving abilities.

Preferred Qualifications

Experience using Salesforce or similar CRM platforms.
Experience using SAP or other ERP systems.
Knowledge of repair operations, aftermarket service, inventory management, and logistics processes.
Understanding of billing, invoicing, and financial transaction management.
Experience supporting global customers and cross-functional teams.

Key Competencies

Customer-focused mindset
Strong attention to detail and data accuracy
Sense of urgency and accountability
Excellent relationship-building skills
Effective conflict resolution and escalation management
Continuous improvement orientation
Team collaboration and positive leadership
Adaptability in a dynamic, fast-changing environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Success Profile

The ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.

About GE Vernova

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Pay Transparency Statement

For candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

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More about this job

Responsibilities

The RMA Coordinator manages the end-to-end return and repair process, ensuring efficient transactions within CRM and ERP systems. They serve as the primary point of contact for customer escalations and collaborate with cross-functional teams to maintain high service standards.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant field and possess at least 2 years of experience in operations, technical support, or repair environments. Proficiency in ERP/CRM systems and strong organizational and communication skills are required.

Skills

RMA management
ERP systems
CRM systems
Customer service
Data integrity
Logistics coordination
Inventory management
Billing administration
Problem-solving
Communication
Salesforce
SAP
Microsoft Office Suite
Supply chain coordination
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

RMA
CRM
ERP
Salesforce
SAP
Supply Chain
Logistics
Repair Operations
After-sales
Inventory Control
Billing
Invoicing
Data Integrity
Customer Satisfaction
Manufacturing
Technical Support
Continuous Improvement
Microsoft Office
Asset Management
Procurement
Stakeholder Management
Compliance
Reporting
Cross-functional Coordination
Energy Transition

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