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Added 1 hour ago
AT
Implementation Specialist I
Alliance Technical Group
Calgary, AB
- Full-time
The Implementation Specialist I is an entry-level role responsible for learning the fundamentals of DAS Implementation and beginning to support the integration, configuration, and testing…
Added 5 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 12 hours ago
Support Services Coordinator
Queen's University
Kingston, ON
…areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many…
Added 14 hours ago
Environmental Inspector
Aim Land Services Ltd.
Grande Prairie, AB
Client focused and primary field contact; provide solutions and documentation to mitigate client risk/liability and compliance defensibility
Added 16 hours ago
AI -Senior Mobile Engineering Specialist
Astra North Infoteck Inc.
Montréal, QC
AI – Senior Mobile Engineering Specialist | Montreal, QC (4 Days WFO)
Added 17 hours ago
T
Technical Lead, Security Platforms (Contract)
Teck
Vancouver, BC
- Contract
- Hybrid
…priorities and maintainable capabilities supported by clear documentation and shared technical knowledge. Engineering decisions must respect safety, production and operational change…
Added 17 hours ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Winnipeg, MB
- Full-time
Access to an in-house automation and engineering team for design and troubleshooting support
Added 17 hours ago
DB
Quality Specialist
Default Brand
Whitby, ON
- Full-time
Production FMEA & Documentation Updates: Regularly update PFMEA documents and control plans in response to corrective actions or process changes. Ensure that quality documentation remains…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Rouyn-Noranda, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Varennes, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Sherbrooke, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Trois-Rivières, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Lévis, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Amos, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Rivière-du-Loup, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 18 hours ago
GC
Project planning and control specialist (hybrid remote position)
GCM Consultants inc.
Anjou, QC
- Full-time
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our…
Added 19 hours ago
TE
Project Controls Specialist (20261113108)
Thurber Engineering Ltd.
Calgary, AB · Edmonton, AB · Vancouver, BC
- Full-time
Thurber has an exciting opportunity for a Project Controls Specialist to join our team in Vancouver, Edmonton, or Calgary. This is a full-time position. As a key member of our Project…
Added 20 hours ago
PL
Specialist, Training - PL#23096
Peter Lucas Project Management Inc.
Saskatoon, SK
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Specialist, Training to join our team.
Added 20 hours ago
GG
Lead Logistics Project Manager
GE Grid Solutions, LLC
Montréal, QC
- Full-time
Support timely and competitive total landed cost logistics quotes required throughout ITO/OTR cycle in conjunction with mode specialist.
Added 20 hours ago
GG
Lead Logistics Project Manager
GE Grid Solutions, LLC
Montréal, QC
- Full-time
Support timely and competitive total landed cost logistics quotes required throughout ITO/OTR cycle in conjunction with mode specialist.
Added 21 hours ago
T&
Talent Acquisition Specialist
Trotter & Morton
Calgary, AB
- Full-time
At Trotter & Morton, we know we're only as good as our employees. The Talent Acquisition Specialist is responsible for supporting and executing full-cycle recruitment across the Trotter &…
Added 21 hours ago
U
Systems Testing/QA Specialist (Senior)
Upstaff
Toronto, ON
- Full-time
Candidates must be available to work onsite at the Toronto office five days per week
Added 23 hours ago
Technical Specialist, Project Management
Defence Construction Canada
AB
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 1 day ago
Technical Specialist, Project Management
Defence Construction Canada
QC
The Technical Specialist, Project Management based at the Bagotville Military Base, provides project management services to support the delivery of routine to moderately complex…
Added 1 day ago
CA
Product Specialist
CATBL ABB Electrification Canada Inc.
Saint-Jean-sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office

GE Vernova

PAC Technical Support Engineering

AB, Canada

Full-time

Apply on careers.gevernova.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description Summary

We are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems.

This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization.

Job Description

Key Responsibilities:

Provide ongoing technical support and case management daily through phone, email, and other forms of communication.
Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome
Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation.
Provide recommendations to customer for upgrades of obsolete products
Maintain accurate records in the quality management and customer relationship management tools (CRM)
Maintain RMA status and documentation.
Identify training opportunities and assume ownership for self-development and training of others
Responsible for monitoring and reporting on cases escalated through the entire GE process
Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes
Maintain a status record and update critical case report of open issues for all tier and severity type customer issues
Participate in product line meetings to present, update and drive resolution for open requests
Schedule, lead and prepare customer case summary and metric reports for review with customers as required
Identify firmware issues on relays and diagnose with testing
Maintain professional demeanor and interact at all levels of customer organization

Required Qualifications:

Associate's degree from an accredited college or university or equivalent experience
Minimum of 1 year of relevant experience
Ability and willingness to travel up to 25% of the time

Desired Characteristics:

Minimum 2 years of experience in power system protection and control
Conveys an understanding of industrial and utility protection, control and communications applications.
Flexible to work on-call, after hours support or modified hours of work to support customer.
Experience using GE Multilin Protection and Control products
Power system automation and communication expertise
Protection and control testing experience using secondary injection methods
Ability to perform post fault power system fault analysis and recommend settings or application modifications
Hands on expertise in configuring and troubleshooting protection and control systems
Experience configuring and troubleshooting 61850 based protection systems
Demonstrates practical experience with protective relay settings, features and network communications
Work efficiently without direct supervision
Strong problem-solving skills
Flexible and adaptable; open to change and modification of tasks

Additional Information

Relocation Assistance Provided: No

- This is a remote position

Apply on careers.gevernova.com About employer

More about this job

Responsibilities

The Technical Support Specialist at GE Vernova will handle customer cases daily by phone and email, investigate faults, and escalate problems to senior engineers. They will also document solutions, maintain records in CRM and quality tools, and help customers plan product upgrades.

Requirements

Candidates need an associate's degree or equivalent experience, at least one year of relevant experience, and willingness to travel up to 25%. Preferred experience includes power system protection and control, IEC 61850 configuration, relay troubleshooting and secondary injection testing.

Skills

GE Multilin
IEC 61850
Protective relay configuration
Relay firmware troubleshooting
Secondary injection testing
Post-fault power system analysis
Power system automation
Communication networks for protection systems
Protection and control testing
Case management
CRM tools
Technical documentation
Customer communication
Problem solving
Fault analysis

Keywords

protection and control
relay
power system
Grid Automation
GE Multilin
IEC 61850
protective relay
secondary injection testing
fault analysis
technical support
Level 2 support
substation automation
utility
CRM
RMA
firmware

Seniority

Entry level

Tools

GE Multilin relays
CRM
quality management system

Languages

English

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Work requirements

Jobs in Canada