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GE Vernova

Technical Applications Engineering - Protection

Markham, ON, Canada

For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD. · Full-time

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Job details

Pay: For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD.
Job type: Full-time
Apply by: Dec 12, 2026
Experience: 10+ years in power system protection, or advanced degree qualification, in lieu of less experience
Posting language: English
Posted: Oct 10, 2026

Original job description

Job Description Summary

Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales/Business Development teams, Product Management and Products R&D.

The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues. In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.#LI-ML2

Job Description

Essential Responsibilities

L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms. This role covers mainly products from Markham, Stafford, Bilbao, which currently include UR, 8 series, P40, P40A, P40AE, 650, 3 Series, MM and legacy products.
Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases as maloperations. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases. Train the trainers from regions.
Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
Technical leadership in the power system protection

Participate in industry committees and influence evolution of strategic technologies
Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap

Work in close collaboration with a multi-site team of experts
Proficiency with presenting and demonstrating technology solutions to customers
Collaborative working with other departments and teams in multiple sites.

Ability to travel (globally) up to 25% of time.

Qualifications & Experience

Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline)
In-depth understanding of protection relay applications in transmission, distribution and industrial domains
Extensive experience with numerical protection devices
10+ years in power system protection, or advanced degree qualification, in lieu of less experience
Fluent in English; an additional language will be a plus

Characteristics

Excellent oral and written communication skills; Interpersonal and leadership skills.
Ability to work in small teams.
Lead initiatives of moderate scope and impact.
Ability to work in several projects simultaneously.
Effective problem identification and solution skills.
Proven analytical and organizational ability.
High level of flexibility to adapt to continuous changing business needs in support.

For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: Yes

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More about this job

Responsibilities

Provide Level 3 technical support for grid automation products, including pre-sales and post-sales tasks and resolving complex customer complaints. Lead technical initiatives, develop application guidance, and collaborate with R&D to influence product roadmaps and industry standards.

Requirements

Requires an engineering degree and over 10 years of experience in power system protection with numerical protection devices. Candidates must possess strong leadership, communication, and analytical skills with the ability to travel globally.

Skills

Grid automation
Technical support
Power system protection
Numerical protection devices
Product development
Customer training
Technical leadership
Troubleshooting
Engineering reports
Project delivery
Communication skills
Analytical skills
Organizational ability
Mentoring
Stakeholder management

Benefits

Relocation assistance
Discretionary annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Grid automation
Protection relay
Numerical protection
Power system
Technical support
Product management
R&D
Application engineering
Transmission
Distribution
Industrial domains
8D reports
Engineering reports
Product roadmap
Industry committees
Electrical engineering
Electronics
Communications
Troubleshooting
Mentoring
Project delivery
Customer training
Technical leadership
Analytical ability
Organizational skills

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