Sales Service Representative

Company Description Geanel Restaurant Supplies Ltd is a business supplies and equipment company serving restaurant and hospitality clients from its location at 3904 Millar Ave Saskatoon SK, Canada. The company provides a range of products and solutions to support foodservice operations. Geanel Restaurant Supplies Ltd focuses on building strong relationships with local businesses in the Greater Saskatoon Area through dependable service and product expertise. Team members work closely with customers to understand their needs and provide tailored recommendations. The organization values professionalism, responsiveness, and long-term customer partnerships.

Role Description The Sales Service Representative is a full-time, on-site role based in Saskatoon and area. This position is responsible for assisting customers in-store and via phone or email, providing product information, preparing quotes, and processing orders accurately and efficiently. The role includes maintaining strong customer relationships, handling inquiries and follow-ups, resolving issues, and supporting the sales team with order coordination and basic account management. Day-to-day tasks involve updating customer records, monitoring inventory levels, collaborating with warehouse and logistics staff on deliveries, and ensuring a positive customer experience from initial contact through post-sale support. The Sales Service Representative may also support merchandising activities, participate in promotional initiatives, and provide feedback on customer trends and product demand.

Qualifications

• Customer service and relationship management skills, including the ability to handle inquiries, resolve concerns, and maintain professional communication.
• Sales support and order processing skills, such as preparing quotes, entering orders, and coordinating with internal teams to meet customer needs.
• Organizational and time management abilities to manage multiple customer requests, follow-ups, and administrative tasks in a fast-paced environment.
• Communication skills, including clear verbal and written communication and active listening to understand customer requirements.
• Basic computer proficiency with point-of-sale systems, order management software, and standard office applications (e.g., email, spreadsheets).
• Knowledge of or interest in restaurant supplies, foodservice equipment, or related products, with a willingness to learn technical details.
• Ability to work on-site, collaborate with colleagues across sales, warehouse, and logistics functions, and contribute to a respectful team environment.
• Previous experience in retail, wholesale, or B2B customer service or sales is an asset; a high school diploma or equivalent is required, and post-secondary education in business or a related field is an advantage.