Customer Service Specialist
- Toronto, ON, Canada
$50,000 to $60,000 CAD / year · Full-time
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Job details
- Pay
- $50,000 to $60,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Client Experience Expert ✨
Gee Beauty Toronto
📍 Location: Gee Beauty Toronto
🗓️ Schedule: Full Time - must be flexible to work both Saturdays and Sundays
💰 Compensation: $50,000 base salary + monthly bonus opportunities + tip sharing following completion of your first three months
About Gee Beauty ✨
Gee Beauty is a luxury beauty destination specializing in advanced skincare, brows, makeup, and elevated client experiences. We are passionate about helping clients look and feel their best through expert advice, personalized recommendations, and exceptional service.
We are looking for an extremely organized, sales-driven Client Experience Expert with strong communication skills and a genuine passion for beauty and client care.
The Role ✨
As a Client Experience Expert, you are an essential part of each client’s experience, from their first inquiry to their next appointment. You will help create a welcoming studio environment, manage bookings with care and precision, and confidently recommend products and services that support each client’s needs.
Your Responsibilities 📋
- Deliver warm, personalized service in person, over the phone, and through email.
- Manage appointment bookings, confirmations, and schedule adjustments with accuracy and attention to detail.
- Drive sales through thoughtful product recommendations and service education.
- Support daily and monthly targets through client outreach, rebooking, and follow-up.
- Work closely with service providers and leadership to support a seamless studio experience.
- Maintain accurate client records and process transactions efficiently.
- Keep the client experience area organized, polished, and ready to welcome clients.
- Take initiative, anticipate needs, and follow through on responsibilities.
What You Bring 🌟
- A strong sales background, ideally in beauty, luxury retail, or a service-focused environment.
- Exceptional organization and the ability to manage multiple priorities in a busy studio.
- Strong verbal and written communication skills.
- A confident, warm, and professional approach to building client relationships.
- Accountability, attention to detail, and a collaborative mindset.
- A willingness to learn about our products, treatments, and approach to client care.
- Flexibility to work both days of the weekend.
- 💄 Makeup application skills are an added bonus!
What We Offer 🎁
- 💰 $50,000 annual base salary.
- 🎯 Monthly bonus opportunities.
- ✨ Tip sharing after completion of your first three months.
- 🤍 Fully paid health benefits.
- 📚 Continuous training and development.
- 🎁 Team gifting.
- 🤝 Monthly team meetings.
- 💄 Monthly product knowledge sessions.
- 🌱 The opportunity to grow within a passionate, collaborative beauty business.
Apply 💌
We would love to hear from you! Please submit your resume to hr@geebeauty.com and a short introduction sharing why you would be a great fit for Gee Beauty’s Client Experience team.
More about this job
Responsibilities
Provide personalized client service across in-person, phone, and email interactions, while managing bookings, confirmations, schedule changes, client records, and transactions. Support sales and studio targets through product and service recommendations, client outreach, rebooking, and follow-up, while maintaining an organized studio and collaborating with service providers and leadership.
Requirements
The role calls for a strong sales background, ideally in beauty, luxury retail, or another service-focused environment, along with excellent organization and the ability to manage competing priorities. Candidates should have strong communication and relationship-building skills, attention to detail, accountability, a collaborative mindset, willingness to learn about products and treatments, and flexibility to work both weekend days; makeup skills are a bonus.
Skills
- Customer Service
- Sales
- Appointment Scheduling
- Client Relationship Building
- Verbal Communication
- Written Communication
- Organization
- Multitasking
- Product Recommendations
- Client Outreach
- Rebooking And Follow-Up
- Record Keeping
- Transaction Processing
- Attention To Detail
- Team Collaboration
- Makeup Application
Benefits
- Monthly Bonus Opportunities
- Tip Sharing After Three Months
- Fully Paid Health Benefits
- Continuous Training And Development
- Team Gifting
- Monthly Team Meetings
- Monthly Product Knowledge Sessions
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Administrative
Keywords
- Client Experience
- Customer Service
- Beauty
- Skincare
- Brows
- Makeup
- Luxury Retail
- Sales
- Product Recommendations
- Service Education
- Appointment Bookings
- Booking Confirmations
- Schedule Adjustments
- Client Outreach
- Rebooking
- Follow-Up
- Client Records
- Transaction Processing
- Client Relationships
- Studio Operations
- Weekend Availability
- Health Benefits
- Product Knowledge
- Training And Development