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Added 2 mins ago
CC
Regional Sales Account Representative (Flat Roofing)
CentiMark Corporation
Regina, SK
- Full-time
Experienced in making business to business development calls
Added 2 mins ago
CI
Senior Advisor, Economic Resilience
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Ottawa, ON
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CH
Business Systems Analyst
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- Full-time
As our Business Systems Analyst, you will keep the platforms that run Charton Hobbs Group’s commercial operations reliable and their data trusted. You will lead Tier 2 and Tier 3 support…
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SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
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Added 2 mins ago
S
Intern, Additive Manufacturing (8 Months)
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Note: Due to business needs, this position is required to be fully on-site based at 2 Pemberton Avenue, North Vancouver.
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Controller / Contrôleur
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This is more than a traditional accounting role. The successful candidate will serve as a trusted business partner to operational and corporate leaders, providing the financial insight,…
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Director, Strategic Account Management - Research Services (Bilingual)
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- Full-time
Walmart Data Ventures is dedicated to unlocking the power of Walmart’s data to drive smarter business decisions for Walmart and our partners. Through Scintilla, we bring together data,…
Added 2 mins ago
AG
Planning Associate Director
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Toronto, ON
- Full-time
…behaviors to define and optimize the target audience and drive business goals for our clients. Both strategic planning and analytics are key dimensions to our work. We identify unique…
Added 2 mins ago
AG
Coordinator OGS Management
Adelphi Group
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Manager, FP&A, Merchandising
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- Full-time
This position plays a key role providing financial support to the Food Merchandising Business Unit of the Super Market division and is responsible for leading the development of analysis…
Added 2 mins ago
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Customer Service Department Manager
Loblaw Companies Limited
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- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 2 mins ago
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COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
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- Full-time
Is available to work on a flexible schedule, including evenings, weekends and holidays, as per business needs
Added 2 mins ago
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Level 3 Cybersecurity Analyst (SOC)
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…program through close collaboration with the various lines of business across the region, as well as with external clients, partners, and regulatory authorities. As a Production Security…
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Level 3 Cybersecurity Analyst (SOC)
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Montreal, QC
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Manager, Business Innovation
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Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
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Account Manager, Commercial Market
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Quebec, QC · Desjardins Entreprises Québec
- Full-time
The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of small organizations operating in the…
Added 2 mins ago
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Mechanical Engineer/Project Manager
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Lead and support business development initiatives, including proposal writing, building client relationships, and strategic planning for the Mechanical Engineering group in Western Canada.
Added 2 mins ago
C
Senior AI Developer - AI Agents
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As part of our global team, you’ll work alongside leading innovators, researchers, engineers, and business leaders to solve meaningful challenges and turn breakthrough ideas into technology…
Added 2 mins ago
C
Senior AI Developer - AI Agents
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Montreal, QC
- Full-time
As part of our global team, you’ll work alongside leading innovators, researchers, engineers, and business leaders to solve meaningful challenges and turn breakthrough ideas into technology…
Added 2 mins ago
R
Client Advisor Intern
RBC
Woodstock, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 2 mins ago
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Manager NAV Production
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Toronto, ON
- Full-time
…status, performance, individual goals, market conditions, and business…
Added 2 mins ago
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Senior Manager, Client Engagement
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Toronto, ON
- Full-time
…client's onboarding and engagement with the product to achieve key business targets. You will own from forecasting to actuals - the engagement metrics including funding rates, account…

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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