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FT Ag Driver (Watrous Ag #428) Watrous, SK - Saskatoon Co-op
Co-op
Watrous, SK
- Full-time
Support yard operations and customer service functions when delivery duties are not required, including assisting with product handling, inventory movement, facility operations, and…
Added 3 mins ago
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PT Gas Bar Clerk (Martensville Gas #429) Martensville, SK - Saskatoon Co-op
Co-op
Martensville, SK
- Part-time
To provide outstanding courteous customer service.
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Home Centre Associate (Part-Time) - Innisfail Home Centre - Central Alberta Co-op
Co-op
Innisfail, AB
- Part-time
Are you dedicated to providing exceptional customer service? Do you excel in fast-paced environments? If so, Innisfail Home Centre presents the perfect opportunity for you! We're currently…
Added 3 mins ago
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Full-Time Gas Bar Attendant II
Co-op
Battleford, SK
- Full-time
Provide information, assistance, and exceptional customer service to all guests.
Added 3 mins ago
Manager, Equipment Operations & Logistics
WSP
Richmond Hill, ON
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
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Holiday Customer Service Representative (Fixed Term)
LCBO
ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 3 mins ago
Acting Store Manager II Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 3 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 3 mins ago
CE
Driver DZ - Class 3
Cooper Equipment Rentals Limited
Oshawa, ON
- Full-time
If equipment is missing or broken upon pick up fill out the appropriate forms and get customer’s signature. Turn in these forms to Branch Manager, along with pick up sheets.
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LC
NOFRILLS District Manager in Training, Western Canada
Loblaw Companies Limited
Calgary, AB · Winnipeg, MB
- Full-time
Provide assistance to stores in the execution of merchandising and operational standards like backroom processes, customer service, maintenance, receiving, and hours of operation.
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Customer Care Representative
Dynacare
Brampton, ON
- Full-time
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
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Customer Care Representative
Dynacare
Brampton, ON
- Full-time
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Added 3 mins ago
LW
Assistant Manager
Lammle's Western Wear
Kamloops, BC
- Up to $18.25 CAD / hour
- Full-time
Work with store manager to actively support company initiatives and promotions, follow company visual standards, and identify opportunities to enhance the customer experience
Added 3 mins ago
Process Equipment Support Manager
BWXT
Ottawa, ON
BWXT Medical is hiring an Process Equipment Support Manager at our production facility in Kanata, ON.
Added 3 mins ago
TH
Lot Associate Full Time (DARTMOUTH)
The Home Depot
Dartmouth, NS
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
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TH
Receiving Part Time (BARRHAVEN)
The Home Depot
Ottawa, ON
- Part-time
Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
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TH
Tool Rental Sales Part Time - BURLINGTON
The Home Depot
Burlington, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 mins ago
TH
Millwork Sales Associate Part-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 mins ago
TH
Order Picker Part Time - BURLINGTON
The Home Depot
Burlington, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
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TH
Overnight Freight Associate Part Time - MISSISSAUGA BRITANNIA
The Home Depot
Mississauga, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 3 mins ago
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Procurement Specialist
DRPS- Durham Regional Police Service
Whitby, ON
- Contract
Identify and lead continuous improvement initiatives to deliver customer service excellence, enhance procurement efficiency, and achieve optimal cost-effectiveness.
Added 3 mins ago
HR
Food Store Manager
Hughes Recruitment & Strategy Collective
Moosomin, SK
- Full-time
As the Food Store Manager, you'll step into an established operation with a strong team and a positive workplace culture worth preserving. You'll lead five department managers, support…
Added 3 mins ago
NS
2627-214 - Assistant Facilities Manager (CL3), Cumberland Campus
Nova Scotia Community College - NSCC
Springhill, NS
- Full-time
Reporting to the Facilities Manager, you will provide support in overseeing the day-to-day operations of Cumberland Campus. Responsibilities include managing building operations,…
Added 18 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 18 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- From $22 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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