Jobs in Canada

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Added 27 mins ago
MT
Warehouse Logistics Manager
Modern Technical Staffing Inc.
Alliston, ON
- $100,000 to $115,000 CAD / year
- Full-time
Our client in Alliston is looking for a Warehouse Logistics Manager. They are seeking someone has been employed as a Warehouse Logistics Manager or Supervisor with a manufacturing company…
Added 27 mins ago
YI
Lease Administration Manager
YM INC.
Toronto, ON
- Full-time
The Lease Administration Manager oversees the preparation, review, and management of all lease documentation across the company’s retail store portfolio (100+). This role ensures accuracy,…
Added 27 mins ago
SS
Project Coordinator (Field based)
Surespan Structures
North Vancouver, BC
- Full-time
Applicants must hold a valid Class 5 Driver’s License and be legally permitted to work in Canada · The Project Coordinator will work at various project sites across Canada, often on a fly-in-fly-out basis
Added 27 mins ago
Analyst Cyber Security
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Dartmouth, NS
…within Sobey's Cyber Security department. Reporting to the Manager, Cyber Culture and Awareness, you will play a key role in creating engaging communications, awareness campaigns, and…
Added 27 mins ago
Corporate Store Manager A - Store
Bulk Barn
Dartmouth, NS
Must have both POS and cash handling experience
Added 57 mins ago
HC
Director of Facilities & Capital Infrastructure
Hastings County
Belleville, ON
- Full-time
Four-year University Degree in a related field, or an equivalent combination of education and progressively responsible leadership experience in facilities, infrastructure, asset…
Added 57 mins ago
UO
Manager of Partnerships
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Partnerships provides leadership and critical capacity for developing, coordinating, operationalizing, and…
Added 57 mins ago
WB
Assistant Manager: Ski & Ride School - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
1-3 years ski/snowboard instructor experience and 1 year of supervisory experience required
Added 57 mins ago
TF
Community Health Representative
Tsartlip First Nation
Brentwood Bay, BC
- Full-time
Prepares and submits reports to the First Nations Health Authority, Manager, and Chief and Council;
Added 57 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
Provincial Health Services Authority
Vancouver, BC
- Full-time
…from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical Microbiologist as appropriate on customer service…
Added 57 mins ago
AP
Health & Safety Advisor
AGF Perú
Calgary, AB
- Full-time
Provide updates to the relevant leadership team (field/plant) on health and safety issues and inspections/audits
Added 57 mins ago
AP
Site Coordinator
AGF Perú
AB · Edmonton, AB
- Full-time
…dynamic team based in Edmonton, AB. Reporting to the Project Manager, you will be responsible for taking off reinforcing steel and related products for the purpose of pricing the project,…
Added 57 mins ago
AP
General Manager
AGF Perú
Calgary, AB
- Full-time
Reporing to the COO, the General Manager has the overall management responsibilities of our operations in Alberta for AGF Rebar inc. As such, the General Manager is responsible for leading…
Added 57 mins ago
AP
Production Manager
AGF Perú
Calgary, AB
- Full-time
Minimum of 5 years of experience as a production manager in a manufacturing setting;
Added 1 hour ago
MC
Product Manager
Modern Campus
Canada
- Full-time
Modern Campus is seeking a Product Manager to join our Lifelong Learning product team.
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 2 hours ago
J
Product Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Manager based in Canada.
Added 2 hours ago
EM
Journeyman Electrician
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Works directly with the Electric Shop Supervisor on a daily basis and with the MEP Manager as need arises, to assure that all University electrical systems operate at the highest efficiency.
Added 2 hours ago
R
Marketing Manager
Roshel
Brampton, ON
- Full-time
Roshel is seeking a highly organized, proactive, and strategic Marketing Manager to lead and support the company’s marketing and communications activities within the armored vehicle…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
SC
Service Navigation Coordinator (Full-Time)
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945, SCI Ontario’s mission is to “provide peer experiences, education,…
Added 2 hours ago
SC
Employment Engagement Specialist
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945 SCI Ontario’s mission is to “provide peer experiences, education,…
Added 2 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 2 hours ago
RB
Manager, DevSecOps
Rogers Bank
Toronto, ON
- Full-time
We are seeking a Manager, DevSecOps, at Rogers Bank. You will work closely with our Delivery teams. You will be responsible for driving the design, implementation, and maintenance of…
Added 2 hours ago
NH
MEDICAL LABORATORY TECHNOLOGIST
Northern Health - BC
Terrace, BC
- Full-time
…of Northern Health, and under the general supervision of the Manager or designate, the Medical Laboratory Technologist performs technical work involved in the duties associated with…

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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Jobs in Canada