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Added 3 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…Facilities, Automotive, Manufacturing, Banking, Insurance, and Financial Services. For SMB and mid-market employers, the BDR manages the full hiring cycle, including understanding workforce…
Added 3 mins ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
…the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and…
Added 18 mins ago
Field Sales Representative III, Public Sector, Defense, Google Cloud
Google
Ottawa, ON
Experience managing the full business cycle (e.g., pipeline management, forecasting, reporting) and managing commercial negotiations and agreements.
Added 33 mins ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Schedule and budget control: Develop and maintain project schedules, monitor progress against milestones, manage financial performance, and implement corrective actions to address delays or…
Added 33 mins ago
LF
Human Resources Generalist
Lysander Funds Limited
Toronto, ON
- Full-time
We are seeking a Human Resources Generalist reporting to the Chief Financial Officer (CFO) and Vice President, Human & Corporate Capital. This role will provide support of the day-to-day…
Added 33 mins ago
CO
Supervisor - Quality, Education & Business Services (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
…requirements, monitors completion and ensures accurate tracking and reporting via the Learning Management System, and maintains in-service, education, and evaluation records for any…
Added 1 hour ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 2 hours ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
Responsible for budget monitoring and reporting of the individual and aggregate operational and capital budgets in excess of $10,000,000 per annum.
Added 3 hours ago
NW
Associate Engineer/Scientist/Technical Officer
Nuclear Waste Management Organization
Ignace, ON
- Full-time
Reporting to the Field Manger, the incumbent will provide sound technical advice, guidance, and consultation to support the acquisition, oversight, reporting and analysis of shallow…
Added 3 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Pickering, ON
- Full-time
We are looking for a Manager, Revenue Accounting & Reporting to join our team at Make-A-Wish Canada. In this role, reporting to the Director of Finance, you will ensure the accuracy,…
Added 3 hours ago
H
Manager - Post Anesthesic Recovery
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…system leaders to achieve our province’s healthcare goals. Reporting to the Director of Pre and Post Operative Care, Saskatoon, the Manager is responsible for creating operational lines of…
Added 3 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
AT
Java Developer
Aarorn Technologies Inc
Montreal, QC
- $50 CAD / hour
- Contract
We're seeking someone to join our Risk and Information Management team as a Full Stack Developer with experience on multi-tiered Java EE-style applications and Front-End technologies. The…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…AI and integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology…
Added 3 hours ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 3 hours ago
GW
Manager, Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
- $101,000 to $125,000 CAD / year
- Full-time
…operational improvements across the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and…
Added 3 hours ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely and accurate monthly financial reporting and variance analysis for service revenue, gross margin, SG&A, and operating income.
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…Internal Controls will play a critical role in Husky’s global financial reporting. This includes the design and improvement of new and existing internal controls over financial reporting,…
Added 4 hours ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Perform annual SOX testing of Internal Control over Financial Reporting (ICOFR)
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Drive improvements in financial processes, reporting, and forecasting accuracy
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Lead all global accounting, financial reporting, consolidation, controllership, and financial governance activities.
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Perform annual SOX testing of Internal Control over Financial Reporting (ICOFR)
Added 4 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Manage the corporate credit card program and the global travel and expense reporting system
Added 4 hours ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
Calgary, AB
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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