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Added 5 mins ago
PC
Sr. Software Engineer
Priority Commerce
Waterloo, ON
- $115,000 to $142,000 CAD / year
- Full-time
How we work: Product sets what we build and why, and engineers own the quality of what they ship. Our QA engineers own the risk strategy. We solve problems together, not by handoff. We use…
Added 5 mins ago
TT
Software Architect
Trane Technologies
Montreal, QC
- Full-time
Partner with Product Managers and stakeholders to translate business requirements into technical designs and architectural solutions.
Added 5 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 5 mins ago
EP
Financial Controller
Elby Professional Recruitment
Burlington, ON
- $130,000 to $150,000 CAD / year
- Full-time
Review monthly results across all product groups and divisions
Added 5 mins ago
TK
Service Contract Manager
Thermo King Eastern Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…extensive knowledge of our standards and practices, including product details and company services. The ideal candidate is an articulate, self-motivated individual who possesses strong…
Added 5 mins ago
F
Inside Sales Representative
Financeit
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Use expert product knowledge and sales consultation to increase partner activity
Added 5 mins ago
H
DC Associate Driver - Inbound 1st Shift (Tier 1)
H&M
Ajax, ON
- Full-time
Certified to drive advanced machinery within the H&M portfolio. Ensure an efficient and effective product flow by following our operational routines in your everyday work which includes but…
Added 5 mins ago
B
Sales Development Representative
BoomerangFX
Mississauga, ON
- Full-time
Applicants must have outbound sales experience
Added 5 mins ago
H
Android Developer
Highspring
Montreal, QC
- Full-time
We are looking for a Senior Android Developer to join our engineering team and contribute to client engagements focused on building, enhancing, and modernizing high-quality native Android…
Added 5 mins ago
N
Travel Consultant - Montreal
Naboo
Montreal, QC
- Full-time
Collaborate cross-functionally with Operations, Finance and Product teams
Added 5 mins ago
Shift Leader
Five Guys
Halifax, NS
Prep and monitor activities in the production of a superior product
Added 20 mins ago
S|
IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
Added 20 mins ago
T
Personal Banking Associate
TD
Toronto, ON
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 34 mins ago
NF
People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
Passionate about creating a better product, a better workplace, and a better world
Added 34 mins ago
HT
Training Specialist
Hirematic Talent Solutions
Toronto, ON
- $35 to $40 CAD / hour
- Full-time
Provides application and product training to both technical and non-technical users.
Added 34 mins ago
CC
RQ11673 - Junior Report Developer
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
MUST HAVE Qualifications:
Added 34 mins ago
CC
RQ11741-Senior Product Manager
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 34 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Added 34 mins ago
K
Sales Development Representative
Kaseya
Toronto, ON
- Full-time
…in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across…
Added 34 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 34 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 34 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Build a positive, collaborative team culture by leading regular huddles to share goals, celebrate successes, strengthen product knowledge, and encourage two-way feedback.
Added 34 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 34 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Added 1 hour ago
PQ
Product Enablement, Adoption & Communications Lead
Prime Quadrant
Toronto, ON
- $105,000 to $130,000 CAD / year
- Full-time
We are seeking a Product Enablement, Adoption & Communications Lead to ensure the technology we build is understood, trusted, and successfully adopted across Prime Quadrant.

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

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Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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Jobs in Canada