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Added 7 mins ago
A
Senior Electrical Engineer, Data Centers
AECOM
Markham, ON
- $125,000 to $175,000 CAD / year
- Full-time
Lead electrical design for hyperscale, colocation and mission-critical data centers.
Added 7 mins ago
A
Senior Mechanical Engineer, Data Centers
AECOM
Markham, ON
- $125,000 to $175,000 CAD / year
- Full-time
Lead mechanical design for hyperscale, colocation and mission-critical data centers.
Added 21 mins ago
CM
Environmental Field Coordinator
Coeur Mining, Inc.
Northern Rockies, BC
- $45 CAD / hour
- Full-time
Coeur Mining, Inc. is a U.S.-based, well-diversified, growing precious metals producer with five wholly owned operations: the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo…
Added 21 mins ago
LA
Director, Lawyer Services and Payments (24 months)
Legal Aid Ontario
Toronto, ON
- Contract
Provide strategic leadership and oversight of payment operations, billing adjudication, service standards, and financial controls.
Added 21 mins ago
FH
Radiation Safety Officer
Fraser Health
Surrey, BC
- Full-time
…and regularly communicates with the applicant Authority, MI operations directors, managers, the NM RRSC, NM Practice Lead (RPL), NM supervisors, site-specific Radiation Safety Officers, the…
Added 21 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of…
Added 52 mins ago
EG
Sales Manager
EESS Global - Canada
Langley (District), BC · Langley, BC
- Full-time
The Sales Manager will lead sales activities for security and surveillance solutions, focusing on generating new business and expanding existing accounts in Langley, BC. This full-time,…
Added 52 mins ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
…resource reports directly to the Technical GOE Integration Lead and other parties when…
Added 1 hour ago
NM
Supervisor Engineer, Mine Design & Planning, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $105,800 to $176,400 CAD / year
- Full-time
As a Supervisor Engineer, Mine Design & Planning, you'll lead mine planning activities to support production goals and regulatory requirements, while providing technical guidance and…
Added 1 hour ago
NM
Business Assistant (10-Month Contract)
Newmont Mining Corporation
Vancouver, BC
- $72,700 to $90,900 CAD / year
- Full-time
The Vancouver Hub is Newmont’s Canadian regional office, home to corporate teams supporting our operations in British Columbia and across the Americas. Located in downtown Vancouver, our…
Added 1 hour ago
W
Senior Associate Management Consultant
Worley
Vancouver, BC
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 hour ago
CU
Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 1 hour ago
NS
2627-215 - Business Analytics Developer (CL3) - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Develop a strong understanding of business processes for Academic Operations & Planning, Institutional Research, Finance, and HR in order to be able to better support their Business…
Added 1 hour ago
VD
Merchandising Planning and Project Analyst
Vast-Auto Distribution
Brampton, ON
- Full-time
Organize and lead Project Planning meetings that coordinate product related projects across the organization.
Added 1 hour ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…technology architecture, Oracle database administration, middleware operations, infrastructure planning, system integration, and business intelligence solutions. The ideal candidate will…
Added 1 hour ago
WR
Account Executive
WOW Recruitment
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead Client Communication: Run weekly client meetings, provide project updates, manage expectations, and confidently communicate solutions in a professional and proactive way.
Added 2 hours ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Lead the PA and DPM teams in delivering annual strategic objectives, with progress monitored through defined milestones, service-level performance, quality measures and project outcomes.
Added 2 hours ago
Merchandising Planning and Project Analyst
Vast auto Distribution
Brampton, ON
Organize and lead Project Planning meetings that coordinate product related projects across the organization.
Added 2 hours ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 2 hours ago
M
Metro Estimating Lead
Microsoft
Goodwood, ON · Toronto, ON
- Full-time
The Metro Estimating Lead is responsible for developing, maintaining, advising and reporting construction cost estimates for datacenter projects across the Americas region. Estimates will…
Added 2 hours ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
RSM is seeking a Cyber Strategy Advisory Manager to lead large-scale cybersecurity assessments, program transformations, and technology-enabled implementations for complex clients. This…
Added 2 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can…
Added 2 hours ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 2 hours ago
M
Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Brand, Marketing Strategy & Operations, the Director, Brand is a key leadership role within the Manulife Canada Segment marketing team. The Director will lead the…
Added 3 hours ago
D
Chef gestionnaire / Chef manager
Dexterra
Montreal, QC
- Contract
The Chef Manager is responsible for overseeing the operations of their assigned unit, which includes food production, customer service, administrative tasks such as ordering and billing,…

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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