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Added 21 mins ago
PQ
Product Enablement, Adoption & Communications Lead
Prime Quadrant
Toronto, ON
- $105,000 to $130,000 CAD / year
- Full-time
We are seeking a Product Enablement, Adoption & Communications Lead to ensure the technology we build is understood, trusted, and successfully adopted across Prime Quadrant.
Added 21 mins ago
YI
Technical Quality Control and Compliance Specialist – Children’s Apparel
YM INC.
Toronto, ON
- Full-time
The Compliance & Technical Quality Controller is responsible for overseeing product safety, regulatory compliance, technical specifications, and quality assurance for our children’s and…
Added 21 mins ago
SS
Carpentry Foreman
Surespan Structures
North Vancouver, BC
- Full-time
The Foreman will work at various project sites across Canada, often on a fly-in-fly-out basis · Typical work rotation: 21 days on, 7 days off
Added 21 mins ago
C
Account Executive - B2B Hardware Sales and Solutions
CareTek
Brampton, ON
- Full-time
Work with internal technical resources to build accurate statements of work, cost estimates and project timelines.
Added 21 mins ago
A
Part-Time Data Entry Specialist
Aplin
AB · Edmonton, AB
- Part-time
This is a temporary role (approximately 2 months) requiring 4 hours per day, 5 days per week, in office downtown Edmonton
Added 21 mins ago
Director, Finance
WF Group Inc.
Kitchener, ON
Serve as the primary finance business partner to practice/business line leaders on budgeting, forecasting, utilization, margin, and project financial performance.
Added 36 mins ago
A
Senior Front-End Web Developer
Accenture
Toronto, ON
- Full-time
…around you up to your standard. Clients rely on you directly for project plans and scope, not just delivery, and you're comfortable being the senior or lead voice in the room when there's…
Added 51 mins ago
YI
AI Transformation Lead
YM INC.
Toronto, ON
- Full-time
…AI expert and change agent. This is not a traditional IT or technical role. You will embed yourself across every department - Buying, Marketing, Finance, IT, Graphic Design, Product…
Added 51 mins ago
PH
Clinical Informatics Specialist, Radiation Therapist P2BI
Provincial Health Services Authority
Vancouver, BC
- Full-time
…health/information technology leads. Liaises with multiple clinical groups, project teams, and members of the organization and peer health authorities to assess technology gaps and clinical…
Added 51 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
…health/information technology leads. Liaises with multiple clinical groups, project teams, and members of the organization and peer health authorities to assess technology gaps and clinical…
Added 51 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
…conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the…
Added 51 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
…health/information technology leads. Liaises with multiple clinical groups, project teams, and members of the organization and peer health authorities to assess technology gaps and clinical…
Added 51 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
…health/information technology leads. Liaises with multiple clinical groups, project teams, and members of the organization and peer health authorities to assess technology gaps and clinical…
Added 51 mins ago
AP
Site Coordinator
AGF Perú
AB · Edmonton, AB
- Full-time
Communicate regularly with Technical Coordinators and Project Managers; perform other administrative tasks as required.
Added 51 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
…conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the…
Added 51 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the…
Added 51 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the…
Added 51 mins ago
Financial Advisor
The Government of Nova Scotia
Halifax, NS
…established policies and delegated responsibilities. You will provide technical guidance and coordinate financial inputs across internal…
Added 1 hour ago
C
Microsoft Dynamics 365 CRM Consultant
Catapult
Vancouver, BC
- Full-time
…Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on…
Added 1 hour ago
C
Dynamics 365 Support Consultant
Catapult
Vancouver, BC
- Full-time
Identify work order requests and work with the support lead to deliver these requests
Added 1 hour ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
We are looking for a Project Manager to lead and manage our CRM/ERP engagements. This position will cover all phases of an ERP or CRM solution life cycle from initial planning and design…
Added 1 hour ago
JI
Engineer, Naval Structures
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…vessels. Working within the Hull Engineering team, you'll provide technical expertise, review engineering deliverables, and develop solutions to complex challenges during vessel…
Added 2 hours ago
CS
Instructor, HealthTech Innovation (Toronto)
Circuit Stream
Toronto, ON
- $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 2 hours ago
J
Site Superintendent – High-End Construction
JobsMedia.io
Laval, QC
- Full-time
You will work closely with the project manager, our team leaders, our carpenters, and our partners. Your role will be to transform plans into reality while maintaining the level of quality…
Added 2 hours ago
R
Battery Electric Vehicle (BEV) Calibration Specialist
Roshel
Brampton, ON
- Full-time
Perform calibration work, such as post processing data, generating calibration and technical reports according to the schedule of activities and testing of the vehicle application project

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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Jobs in Canada