Jobs in Canada

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Added 9 mins ago
H
Project Manager, Software Releases
Hexagon
Calgary, AB
- Full-time
This position is based in Calgary, AB or Morton, IL and follows a hybrid work model requiring two days per week in the office
Added 9 mins ago
IW
Branch Manager
ICONIX Waterworks
Milton, ON
- Other
Must hold a valid driver’s license
Added 9 mins ago
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Business Integration Manager
Experis
Markham, ON
- $115,000 to $145,000 CAD / year
- Full-time
We're partnering with a growing travel technology organization seeking a Business Integration Manager to lead complex client onboarding and integration initiatives within the airline…
Added 9 mins ago
FS
FPGA Designer
Fidus Systems
Canada
- Full-time
Provide technical support to the Business Manager and Sales team by providing detailed estimates on project scope, schedule, and deliverables and to present the technical aspects of Fidus…
Added 9 mins ago
FI
Project Coordinator - IT Infrastructure / Facility Capital Projects
Flexstaf I.T. Inc.
SK · Saskatchewan, Canada
- Contract
Seeking a Project Coordinator to coordinate IT infrastructure and technical requirements for major capital construction and renovation projects. The resources will support multiple complex…
Added 24 mins ago
GÉRANT.E
Boutique La Vie En Rose
Saint-Jean-sur-Richelieu, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 24 mins ago
GÉRANT.E
Boutique La Vie En Rose
Brossard, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 24 mins ago
AM
Technical Program Manager - Windows Software Platform Group (1 Year Temporary Contract)
Advanced Micro Devices, Inc
Markham, ON
- Temporary
As the Software Technical Program Manager within the Windows Software Platform Group, you will manage end-to-end ownership and delivery of multiple and concurrent software development…
Added 24 mins ago
K
Senior Manager, Technology Operations & Strategy
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Waterloo, ON · Regina, SK · Saskatoon, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Toronto, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Serve as a central coordination point across architecture, development, implementation and operational activities, including dependencies, sequencing, decisions and handoffs between…
Added 24 mins ago
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Senior Analyst, Wealth Data Foundations
BMO
Toronto, ON · FCP
- Full-time
Supports the design, development and curation of Gold datasets, pipelines and data products, including transformations, business rules, calculations and data requirements.
Added 25 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $90,000 to $120,000 CAD / year
- Contract
The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support…
Added 25 mins ago
KS
Strategic Account Sales Manager
Kelly Services (Canada), Ltd.
Richmond Hill, ON
- Full-time
Kelly Services is seeking an experienced Strategic Account Sales Manager for a metal fabrication and manufacturing organization. This is a hands-on sales role focused on developing new…
Added 25 mins ago
KS
Business Development Manager
Kelly Services (Canada), Ltd.
Richmond Hill, ON
- Full-time
Kelly Services is seeking an experienced Business Development Manager for a growing metal fabrication and manufacturing organization. This is a hands-on hunting role focused on opening new…
Added 25 mins ago
TA
Dynamics 365 & Power Platform Specialist (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
Reporting to the Manager, Business Solutions, the Dynamics 365 & Power Platform Technical Specialist supports Trail Appliances' commitment to delivering exceptional customer experiences by…
Added 39 mins ago
PG
Product Manager - Membership
Perseus Group, Constellation Software
Canada
- Full-time
As Product Manager for AXIS Membership, you'll provide business-focused product leadership for the membership capabilities that support our AAA/CAA auto club clients. You'll shape the…
Added 53 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
…strategies to deliver incremental value to clients. Ensure business strategies, plans and initiatives are delivered and managed in compliance with governing regulations, internal policies…
Added 53 mins ago
NM
Project Engineer / Leader (Level I–III)
NCS Multistage LLC
Calgary, AB
- Full-time
Reports to: Engineering Manager, Product performance or Research & Development
Added 53 mins ago
Strategic Planning Analyst III - Program Manager, Portfolio Management and Governance
City of Edmonton
AB
Positions with supervisory responsibilities must have two (2) years progressively responsible supervisory experience
Added 53 mins ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - National
EY
Halifax, NS · Victoria, BC · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
Provide technical direction and hands-on support throughout solution development, helping teams address complex data, architecture, analytics, and integration challenges.
Added 53 mins ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director - Toronto
EY
Toronto, ON
Provide technical direction and hands-on support throughout solution development, helping teams address complex data, architecture, analytics, and integration challenges.
Added 53 mins ago
Senior Program Advisor, Program Analytics and Policy
Government of Alberta
AB
…and Television Tax Credit (FTTC) Program. Reporting to the Manager, the role supports data analysis and reporting, performance measurement, IT system coordination, policy development and…
Added 53 mins ago
Payroll Clerk
Dumas
Timmins, ON
Business Address: 865 Mountjoy Street South, PO Box 1600, Timmins, ON, P4N 7W7
Added 53 mins ago
Time and Attendance Specialist
Dumas
Timmins, ON
Business Address: 865 Mountjoy Street South, PO Box 1600, Timmins, ON, P4N 7W7
Added 53 mins ago
Quality Auditor
Canadian Blood Services
Ottawa, ON
Incumbents must have a certificate of Audit Designation from a recognized Institute
Added 54 mins ago
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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Platform and Darktrace / CLOUD portfolio. The role combines deep technical expertise, executive engagement, and business leadership to accelerate revenue growth, influence product…

Geek+

Account Service Manager - Toronto (CN Bilingual)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.

Issue Resolution:

Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.

Feedback and Reporting:

Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.

Team Collaboration:

Work closely with sales, technical support, and operations teams to provide cohesive customer support.
Contribute to team meetings and share insights on customer interactions and trends.
Explore new service product opportunities with HQ Services.

Financial Management:

Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
Ensure order delivery, invoicing, and track payment collections.
Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.

Qualifications:

Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
Strong communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Familiarity with Ticket systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Bilingual in both Chinese and English.

GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer inquiries, service tickets, escalations, and project issues, coordinating with customers and internal technical and operations teams to achieve timely resolution. Own account and project financial performance, promote service sales, and oversee order delivery, invoicing, revenue tracking, and payment collection.

Requirements

At least two years of customer service experience is required, preferably in a technical, engineering, software, or automation-related field. Candidates should have strong communication skills, be able to resolve basic technical issues, understand ticketing practices, adapt to different customer needs, and be bilingual in Chinese and English.

Skills

Customer Service
Customer Communication
Issue Resolution
Technical Troubleshooting
Ticket Management
Root Cause Analysis
Continuous Improvement
Cross-Functional Collaboration
Project Management
Customer Feedback Analysis
Financial Management
Profit And Loss Management
Service Sales
Order And Payment Tracking
Chinese And English Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotic Solutions
Logistics Automation
Warehouse Automation
Supply Chain Management
Customer Service
Technical Support
Customer Escalations
Service Tickets
Issue Resolution
Root Cause Analysis
Change Requests
Project Service Coverage
Spare Parts
Service Products
System Improvements
Service Sales
Profit And Loss
Revenue Tracking
Invoicing
Payment Collections
Customer Feedback
Continuous Improvement
Chinese
English

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Work requirements

Jobs in Canada