L1 System Technical Support Engineer
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
$60,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Requirements:
1.Take full responsibility for all Geek+ warehouse systems and related customers.
2.Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).
3.Communicate fluently in English, both written and spoken.
4.Prioritize, process, and resolve incidents based on impact, severity, and available resources.
5.Fulfill service requests from users and operations personnel.
6.Assist Technical Support in handling production incidents.
7.Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.
8.Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.
Qualifications (Academic Background)
- Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
- Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus.
- Must be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required.
Qualifications (Core Competencies)
- Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication.
- Prior experience in overseas exchange programs or English-medium projects is a plus.
- Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information.
- Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users.
More about this job
Responsibilities
Support Geek+ warehouse systems and customers by prioritizing and resolving incidents, fulfilling user and operations service requests, and assisting with production incidents. Collaborate with technical, hardware, and senior business teams, and maintain incident procedures and knowledge-base documentation.
Requirements
Applicants should be 2027 graduates with a bachelor's degree or higher in computer science, software engineering, information systems, or a related field; familiarity with warehouse management systems is preferred, and industrial software or robotics exposure is a plus. Candidates need fluent written and spoken English, strong problem-solving and teamwork skills, a customer-service mindset, and the ability to work rotating 24/7 shifts.
Skills
- English Communication
- Incident Prioritization
- Incident Resolution
- Service Request Fulfillment
- Technical Support
- Cross-Functional Collaboration
- Documentation
- Logical Thinking
- Customer Service
- Stress Tolerance
- Self-Management
- Warehouse Management Systems
- Warehouse Logistics
- Robotics Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Logistics
- Manufacturing
- Software
Keywords
- Geek+
- Warehouse Systems
- Warehouse Management Systems
- Warehouse Logistics
- Industrial Software
- Robotics Systems
- Technical Support
- Hardware Support
- Incident Management
- Incident Prioritization
- Incident Resolution
- Production Incidents
- Service Requests
- Customer Communication
- English-Language Tickets
- Email Correspondence
- Knowledge Base
- Incident Resolution Procedures
- 24/7 Shift Coverage
- Rotating Shifts
- Cross-Functional Collaboration
- Customer Service
- Problem-Solving