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Added 2 mins ago
AL
AltaGas - Manager, Contracts Sourcing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Excellent customer service, collaboration, and relationship-building skills.
Added 2 mins ago
TI
Product Support Analyst
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Ready to elevate your technical career and directly impact cutting-edge positioning and mapping solutions? In this high-impact role at Applanix, a Trimble company, you will bridge customer…
Added 17 mins ago
B
Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides specialized consulting, analytical and technical support.
Added 17 mins ago
Corporate Security Manager
Aviva
Markham, ON
Work with Security Service Vendors to complete Preventative Maintenance across the various business locations by reviewing the documented reports and governing the risk levels and outcomes.
Added 17 mins ago
IC
Accounts Payable Specialist
iAnthus Capital
Toronto, ON
- $70,000 CAD / year
- Full-time
Strong customer service mindset with excellent verbal and written communication skills (English)
Added 17 mins ago
E
Divisional Controller, Oxford
EllisDon
London, ON
- Full-time
Since the formation of Oxford Builders Supplies in 1960, it has been our goal to provide exceptional customer service and low prices on safe and reliable equipment to the construction…
Added 17 mins ago
E
Administrateur de projet/Project Administrator
EllisDon
Quebec, QC · QC
- Full-time
Sens aigu du service à la clientèle et contact agréable au téléphone
Added 17 mins ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Relevant de la directrice du service Manufacturier, ce poste est responsable de la comptabilité diverse, des tâches administratives et de la satisfaction client dans un environnement…
Added 32 mins ago
MP
Lead Data Engineer (ITA7)
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
…technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed…
Added 32 mins ago
L
Educator | Pine Centre Mall
lululemon
Prince George, BC
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 32 mins ago
L
Part-Time Educator | Yorkdale
lululemon
Toronto, ON
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 32 mins ago
P&
Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
Pratt & Whitney
Longueuil, QC
- Full-time
Capacité à offrir un service client supérieur et à surpasser les attentes;
Added 32 mins ago
RM
Field Service Technician
RAM Mechanical Ltd.
Port Moody, BC
- Full-time
Effective communication and customer service skills, with the ability to explain technical issues in clear terms.
Added 32 mins ago
SR
Maintenance Supervisor
SmartCentres REIT
Vaughan, ON
- Full-time
…of the company. They will assume responsibility to deliver a customer service experience of a best-in-class rental property, providing elevated customer service and resident experiences.…
Added 33 mins ago
Customer Experience Associate - West Vancouver BC (18.75hrs/week)
Scotiabank
West Vancouver, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 33 mins ago
Market Lead, Indigenous Wealth Solutions, Scotiatrust - Western Canada
Scotiabank
AB · Calgary, AB
…identify opportunities and present a compelling and coordinated service offering. In doing so, he/she provides Indigenous Trust clients with tailored solutions that consider and respect…
Added 33 mins ago
Senior Financial Advisor - Truro, NS
Scotiabank
Truro, NS
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 33 mins ago
Financial Advisor - Yonge & Hillcrest, Toronto, ON (37.5 hours/week)
Scotiabank
Toronto, ON · North York, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 33 mins ago
AP
Senior Industrial Process and Automation Control Specialist
AWC Process Solutions Ltd.
Remote, Canada
- Full-time
- Remote
Excellent communication (verbal & written), interpersonal, and customer service skills.
Added 33 mins ago
AP
Senior Industrial Process and Automation Control Specialist
AWC Process Solutions Ltd.
Remote, Canada
- Full-time
- Remote
Excellent communication (verbal & written), interpersonal, and customer service skills.
Added 33 mins ago
Field Service Technician
Ocado Group
Toronto, ON
Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.
Added 33 mins ago
Manager, District Sales
Grainger Businesses
Burnaby, BC
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 33 mins ago
SD
Business Analyst
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
customer-service and stakeholder-management skills.
Added 33 mins ago
Sales Support Associate
The Canada Life Assurance Company
Winnipeg, MB
…across companies. The role works closely with both sales and service and interacts with advisors on a daily basis. Sales Support Associates must be able to interact with all of these…
Added 33 mins ago
E
Team Lead, Fleet Engineering
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
…while partnering across the business, from plant operators and technical teams to senior leaders. This is an opportunity for a collaborative, solutions-focused leader who can balance…

Geek+

System Technical Support

ON, Canada
Ontario, Canada, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
Posting language: English
Posted: Oct 6, 2026

Original job description

Role: System Technical Support

Location: Ontario, Canada

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.

Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution.
Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities.

Requirements:

Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields.
Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills.
Technical Competencies:

Proficient in MySQL Database: Skilled in SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
Proficient in Linux OS: Familiar with Shell scripting, and adept at using various commands and tools for system diagnostics.
Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification.
Familiar with networking fundamentals and common application service architectures.

Preferred Qualifications:

Familiar with using AI technologies or tools, capable of leveraging AI-assisted tools for intelligent log analysis, failure prediction, code investigation, or automated documentation generation to enhance problem-solving efficiency; basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications.
Able to use English/Chinese as a working language for technical communication, documentation reading, and writing
Open to business travel or relocation (Toronto, Canada; London/Manchester, UK).
Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS).

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More about this job

Responsibilities

Troubleshoot complex technical issues escalated from L1 support, investigate system performance and integration problems, and collaborate with R&D and other teams to identify root causes and implement resolutions. Document technical cases, improve the knowledge base, and provide training and guidance to customers and internal support teams.

Requirements

Requires a bachelor's degree or higher in Computer Science, Automation, Logistics, or a related field, plus at least three years of system support or operations experience. Candidates should have strong MySQL, Linux, and Java skills, along with troubleshooting, communication, and customer service capabilities; experience with robotics or warehouse systems is relevant.

Skills

Technical Troubleshooting
MySQL
SQL Optimization
Database Performance Tuning
Linux
Shell Scripting
Java
Log Analysis
Networking
System Diagnostics
Robotics
Warehouse Management Systems
Warehouse Control Systems
Customer Support
Cross-Team Communication
AI-Assisted Analysis

Visa sponsorship

Not detected in the job text

Keywords

Autonomous Mobile Robots
Robotics
Logistics Automation
System Support
System Operations
L1 Support
Technical Troubleshooting
MySQL
SQL Optimization
Transactions
Database Locking
Performance Tuning
Linux
Shell Scripting
Java
Log Analysis
Networking
System Upgrades
Root Cause Analysis
System Integration
Warehouse Management Systems
Warehouse Control Systems
Robot Scheduling Systems
Artificial Intelligence
Machine Learning
Natural Language Processing
Technical Documentation
Customer Training

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