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System Technical Support

  • Toronto, ON, Canada
  • Greater Toronto Area, Canada, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay
$75,000 to $85,000 CAD / year
Job type
Full-time
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Experience
Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
Posting language
English
Posted

Original job description

Responsibilities:

  1. Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
  1. Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
  1. Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution.
  1. Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities.

Requirements:

  1. Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields.
  1. Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
  1. Technical Competencies:
  • Proficient in MySQL Database: Skilled in SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
  • Proficient in Linux OS: Familiar with Shell scripting, and adept at using various commands and tools for system diagnostics.
  • Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification.
  • Familiar with networking fundamentals and common application service architectures.
  1. Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills.

Preferred Qualifications (Advantages):

  1. Familiar with using AI technologies or tools, capable of leveraging AI-assisted tools for intelligent log analysis, failure prediction, code investigation, or automated documentation generation to enhance problem-solving efficiency; basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications.
  1. Able to use English/Chinese as a working language for technical communication, documentation reading, and writing; open to business travel or relocation (Toronto, Canada; London/Manchester, UK).
  1. Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS).
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More about this job

Responsibilities

Troubleshoot complex system, performance, database, and integration issues escalated from L1 support, and collaborate with R&D and other teams on upgrades and resolutions. Document cases and solutions, improve the knowledge base, and provide technical guidance and training to customers and internal support teams.

Requirements

Requires a bachelor's degree or higher in Computer Science, Automation, Logistics, or a related field, plus at least three years of system support or operations experience. Candidates should be proficient in MySQL and Linux, able to understand Java application logic, and have networking knowledge, strong analytical and communication skills, and a customer-service mindset.

Skills

  • MySQL
  • SQL Optimization
  • Database Performance Tuning
  • Linux
  • Shell Scripting
  • Java
  • Log Analysis
  • System Troubleshooting
  • Networking
  • Application Service Architecture
  • Robotics
  • Logistics Automation
  • Warehouse Management Systems
  • Warehouse Control Systems
  • AI-Assisted Analysis
  • Cross-Team Communication

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Logistics
  • Manufacturing
  • Software

Keywords

  • MySQL
  • SQL Optimization
  • Transactions
  • Database Locking
  • Performance Tuning
  • Linux
  • Shell Scripting
  • Java
  • Log Analysis
  • System Diagnostics
  • Networking
  • Application Service Architecture
  • Robotics
  • Logistics Automation
  • System Support
  • System Operations
  • Warehouse Management Systems
  • Warehouse Control Systems
  • Robot Scheduling Systems
  • System Upgrades
  • Root Cause Analysis
  • Knowledge Base
  • Technical Documentation
  • Customer Support
  • AI-Assisted Log Analysis
  • Failure Prediction
  • Machine Learning
  • Natural Language Processing
  • Technical Training

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