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Added 12 mins ago
Procurement Advisor
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As a Procurement Advisor with the City of Edmonton’s Waste Services branch, you will play a central role in guiding end-to-end procurement and contract operations that support clean,…
Added 13 mins ago
Procurement Manager
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Minimum 10 years’ experience in Procurement, minimum 5 of which must have been on a construction project
Added 13 mins ago
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Added 13 mins ago
TK
Specialist, Finance and Operations
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Toronto, ON
- $72,000 to $82,000 CAD / year
- Full-time
This is a hybrid role requiring three (3) days per week at our downtown Toronto office
Added 27 mins ago
PG
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Ottawa, ON
- Full-time
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Added 27 mins ago
DH
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- Full-time
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Added 27 mins ago
NF
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- Contract
…This role partners closely with Project Controls, Engineering, Procurement, Construction, and contractors to ensure accurate cost visibility, proactive trend management, and reliable…
Added 27 mins ago
M
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Added 42 mins ago
IT Developer, Integration - Hybrid working model
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…Your expertise focuses on APIs, EDI transactions, PunchOut procurement, data transformation, and workflow…
Added 42 mins ago
B
Engineer - Facilities & Equipment
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- Full-time
Support new equipment selection, procurement, installation, commissioning, and lifecycle management.
Added 42 mins ago
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Material Handler I
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Ottawa, ON · YOW B
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Collaborate effectively with Manufacturing, Quality, Supply Chain, Procurement, and other internal departments to meet operational priorities and deadlines.
Added 42 mins ago
CT
Senior Director, Manufacturing & Supply Chain
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Vancouver, BC
- Full-time
Manage direct operational relationships with semiconductor foundries; oversee wafer tape-outs, mask procurement, wafer lot starts, hot-lots, cycle times, and wafer banking strategies.
Added 42 mins ago
AC
Senior Electrical Controls Designer
A&H Custom Machine
Burlington, ON
- Full-time
…controls systems for automated machinery. The position provides technical leadership throughout the project lifecycle, from initial design and component selection through programming,…
Added 42 mins ago
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Principal Mechanical Engineer - HVAC
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Toronto, ON
- Full-time
…a full-time position based in Markham, Ontario. This senior technical leadership role is responsible for the design and delivery of HVAC, industrial building services, utilities, plumbing,…
Added 58 mins ago
M
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Added 58 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
GD
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Added 1 hour ago
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- $150,000 to $200,000 CAD / year
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…projects. The role oversees estimating, budgeting, tendering, procurement and contract negotiations while working closely with executive leadership, preconstruction, operations, project…
Added 1 hour ago
D
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Added 1 hour ago
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Added 2 hours ago
LM
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Added 2 hours ago
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GEI Consultants, Inc.

Senior Desktop Engineer

Vancouver, BC, Canada

Pay Range For This Position: $40.00 – $50.00/hour · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Pay Range For This Position: $40.00 – $50.00/hour
Job type: Full-time
Apply by: Dec 9, 2026
Education: Bachelor’s degree
Experience: 5–10 years of relevant IT support experience in a mid to large-sized organization with increasing levels of responsibility.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

Your role at GEI.

GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced IT Support Engineer to join our IT Support Team in Canada. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments.

Position Overview

The IT Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast-paced and dynamic environment.

Essential Responsibilities & Duties

End-User Support: Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, Networking, applications, VPN, Security, mobile devices, printers, and peripherals - both in-person and remotely.
Ticket Management: Manage, prioritize, and resolve support requests through JitBit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance.
Device Lifecycle Management: Image, configure, deploy, and maintain end-user devices using Windows Autopilot, Intune, and Endpoint Manager.
Advanced Troubleshooting: Resolving complex hardware, software, and network issues escalated from junior technicians. System Administration: Manage accounts and groups in EntraID and on-premise Active Directory, Office 365 and other enterprise applications..
Problem Management: Identifying, analyzing and resolving recurring issues.
Security: Support endpoint protection using Endpoint Protection, BitLocker, and CrowdStrike.
Networking: Support LAN/WAN Network Infrastructure including wireless and VPN.
Software Deployment: Intune Software Deployment with PMPC (PatchMyPC). Update, and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.).
Documentation: Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Compliance: Ensuring adherence to safety, compliance and licensing standards
Collaboration: Work closely with cross-functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects.
Project Participation: Participate in technology rollouts, system upgrades, and other project-related initiatives.
Travel & On-Call: Willingness to travel occasionally within the U.S. and Canada and participate in an on-call support rotation (including evenings/weekends as needed).

Required Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, or related field required, equivalent combination of *Active Certifications accepted.
Experience:
- 5–10 years of relevant IT support experience in a mid to large-sized organization with increasing levels of responsibility.
- Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune).
Technical Proficiency:
- Windows 11 administration
- EntraID, Intune, Windows Autopilot
- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
- Powershell
- Familiar with CrowdStrike Endpoint Protection is a plus
- Familiar with Airlock is a plus
- Remote tools (e.g., Endpoint Central, Microsoft Intune Remote Help)
- Manage Engine
Soft Skills:
- Provides technical support to the Helpdesk team and staff
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively
- Commitment to follow-through and resolving issues to completion
- Adaptability and calm under pressure

Preferred Certifications (not Required But Beneficial)

CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Endpoint Administrator Associate
ITIL Foundation

We are GEI.

Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.

We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.

With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.

Employee-owned. Employee-focused.

As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.

GEI’s Total Rewards Package Includes

Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
Pay Range For This Position: $40.00 – $50.00/hour
Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
Well-Being Program and Paid Parental Leave
Commuter Benefits
Hybrid Work Schedules and Cell Phone Stipends
GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
Paid Holidays and Generous Paid Time Off Program
Rewards and Recognition
GEI-Funded Profit Sharing and 401(k)
Opportunity to be an Owner and Shareholder (Learn more here)
A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
And More…

Physical Requirements

WORK ENVIRONMENT

Functional Demands

Sedentary

x

Light

Medium

Other

Activity Level Throughout Workday (check one per row)

Physical Activity Requirements

Occasional

(0-35% of day)

Frequent

(33-66% of day)

Continuous

(67-100% of day)

Not Applicable

Sitting

x

Standing

x

Walking

x

Climbing

x

Lifting (floor to waist level) (in pounds)

x

Lifting (waist level and above) (in pounds)

x

Carrying objects

x

Push/pull

x

Twisting

x

Bending

x

Reaching forward

x

Reaching overhead

x

Squat/kneel/crawl

x

Wrist position deviation

x

Pinching/fine motor skills

x

Keyboard use/repetitive motion

x

Taste or smell (taste=never)

x

Talk or hear

x

Accurate 20/40

Very Accurate 20/20

Not Applicable

Near Vision

x

Far Vision

x

Yes

No

Not Applicable

Color Discrimination

Sensory Requirements

Minimal

Moderate

Accurate

Not Applicable

Depth perception

x

Hearing

x

Environment Requirements

Occupational Exposure Risk Potential

Reasonably Anticipated

Not Anticipated

Blood borne pathogens

x

Chemical

x

Airborne communicable diseases

x

Extreme temperatures

x

Radiation

x

Uneven surfaces or elevations

x

Extreme noise levels

x

Dust/particulate matter

x

Other (exposure Risks)

Usual workday hours:

x

8

10

12

Other work hours

GEI is an AA/equal opportunity employer, including disabled and veterans.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Tier 2/3 support for end-user devices, operating systems, Microsoft 365, applications, networks, security, and peripherals, resolving escalated issues and managing support tickets. Administer user accounts and endpoint deployments, maintain documentation and security standards, and collaborate on technology projects and rollouts.

Requirements

Requires a bachelor’s degree in IT, computer science, or a related field, or an equivalent combination that may include active certifications, plus 5–10 years of relevant IT support experience. Candidates should have experience with hybrid Microsoft cloud environments and proficiency in Windows 11, Entra ID, Intune, Autopilot, Microsoft 365, and PowerShell, along with strong communication and problem-solving skills.

Skills

Windows 11 Administration
Microsoft 365
Entra ID
Active Directory
Intune
Windows Autopilot
PowerShell
Endpoint Protection
CrowdStrike
Desktop and Laptop Support
Hardware and Software Troubleshooting
Networking
VPN Support
IT Service Management
Device Lifecycle Management
Technical Documentation

Benefits

Annual Performance Bonus
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Well-Being Program
Paid Parental Leave
Commuter Benefits
Cell Phone Stipends
Continuing Education Assistance
Tuition Reimbursement
Professional Development
Paid Holidays
Paid Time Off
Profit Sharing
401(k)
Employee Ownership
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Microsoft 365
Azure AD
Entra ID
Active Directory
Intune
Windows Autopilot
Endpoint Manager
PowerShell
CrowdStrike
Airlock
ManageEngine
Endpoint Central
Microsoft Intune Remote Help
JitBit
Patch My PC
AutoCAD
Bentley Suite
Bluebeam
Adobe
BitLocker
ITIL
CompTIA A+
Network+
Security+
Endpoint Administrator Associate
VPN
LAN/WAN
IT Service Management
Device Lifecycle Management

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Work requirements

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