Retail Station Manager
Department: Retail Operations
Reports To: Regional Operations Manager
Locations: Hiring for roles in Northern Ontario,
Manitoba, and British Columbia
Salary: $60,000- $70,000
This posting is for new vacancies across the organization as we expand with new stations. Some vacancies are an immediate need, while others may be placed into a job pool for vacancies 3-6 months into the future.
Some travel will be necessary to complete training & development prior to a new station opening.
Role Summary
The Retail Station Manager oversees all operational, financial, safety, and people‑leadership functions at remote retail fuel and convenience stations. This role is critical in maintaining high operational standards, ensuring compliance with safety and environmental regulations, and delivering exceptional customer service in geographically isolated locations.
The Station Manager serves as the on‑site leader responsible for staffing, inventory management, cash controls, facility maintenance, and community engagement. This role is designed to align with the Manager Development Program (MDP), ensuring consistent capability growth, leadership development, and operational excellence across all stations.
Key Responsibilities
Operational Leadership
- Oversee
daily station operations, including fuel, retail, and service offerings.
- Ensure
compliance with operational standards, SOPs, and MDP expectations.
- Maintain
accurate inventory levels and oversee ordering, receiving, and
reconciliation.
- Monitor
and manage cash handling, deposits, and financial controls.
- Update
card lock pricing when required.
Safety & Compliance
- Enforce
all safety protocols, environmental regulations, and emergency procedures.
- Conduct
regular safety inspections and maintain documentation for audits.
- Ensure
compliance with provincial regulations and corporate safety standards.
- Lead
incident reporting, root‑cause analysis, and corrective actions.
People Leadership
- Recruit,
train, and supervise station staff.
- Conduct
performance evaluations and support capability development aligned with
the MDP.
- Build
a positive, inclusive, and high‑performance team culture.
- Manage
scheduling, payroll inputs, and attendance tracking.
Customer Experience
- Ensure
exceptional customer service and resolve escalated concerns.
- Maintain
a clean, welcoming, and well‑organized station environment.
- Build
strong relationships with local communities and stakeholders.
Facility & Asset Management
- Oversee
maintenance, repairs, and vendor coordination.
- Ensure
fuel systems, pumps, and equipment meet operational and safety standards.
- Conduct
daily, weekly, and monthly facility inspections.
Financial & Performance Management
- Monitor
station KPIs, including sales, margins, shrink, and labor costs.
- Prepare
weekly and monthly operational reports.
- Implement
strategies to improve station performance and profitability.
Core Capabilities
- Operational
Excellence
- Comfort
using technology.
- Safety
Leadership
- Customer
Service Mastery (including conflict resolution)
- People
Management & Coaching
- Inventory
& Cash Control (solid grasp of retail math)
- Problem‑Solving
& Decision‑Making
- Community
Engagement
- Positive
attitude with growth mindset.
Qualifications
Education & Credentials
- College
or university degree preferred.
- Safety
certifications (WHMIS, First Aid) considered an asset.
Experience
- 2+
years of retail or fuel station management experience.
- Strong
leadership and organizational skills.
- Ability
to adapt in a fast-paced environment.
- Proven
track record of meeting or exceeding sales and operational targets.
- Confident
in managing employee relations, performance, and day-to-day staffing
challenges.
- Experience
with inventory management, cash handling, and financial reporting.
- Ability
to analyze sales data, identify trends, and make informed business
decisions.
- Proficiency
with POS systems (Bulloch) and basic computer applications (Microsoft
Office, reporting tools).
Benefits
Health
Dental
Vision
Relocation available
Bonus Program
Management Training & Development
Artificial Intelligence (AI) Disclosure Our
recruitment process uses limited AI‑enabled tools to support efficiency and
enhance decision‑making. These tools may assist with tasks such as organizing
applications, identifying relevant qualifications, or supporting structured
evaluation.
All screening, assessment, and hiring decisions are made
by human reviewers. AI does not replace human judgment, determine candidate
suitability, or make hiring decisions.
