Closed listing
Customer Support Services Supervisor - RRP Program
- London, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 3-5 years experience in a manufacturing environment
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Description
Key Job Elements:
Key Job Elements:
- Maintain safe work practices
- Manages Customer expectations, evaluates, and determines requirements
- Responsible for Repair Team leadership and ensuring achievement of Safety, Schedule and Quality deliverables
- Prepare estimates of work using the Bid and Proposal process, and support contract negotiations
- Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs
- Schedule, measure and assign work to individuals and teams
- Promote and develop business opportunities by establishing and maintaining regular interface with Customers, business partners and suppliers
- Develop and maintain Career Path and Professional/Technical development plans, and Success Factors for direct reports
- Provide daily, weekly and monthly status or performance reports
- Manage issue resolution
- Communicate workshop and other tasking operational priorities and requirements across multiple internal functional departments
- Monitor and when required, be the lead repair technician, provide team leadership, instruct, and inspect repairs of other technicians on site
- University Degree or College Diploma
- 3-5 years experience in a manufacturing environment
- Demonstrated organizational, analytical and decision making skills
- Capable of meeting physical demands of the job and Anthropometric Size Requirements for confined space
- Job requires the applicant to be able to work shift and/or altered work weeks if necessary
- Possess a valid Driver’s License and ability to Travel for either short or extended periods of time
- Able to drive a Fork Truck and operate Portable Cranes and other material handling equipment
- Strong oral and written communication skills
- Advanced MS Office skills
- Ability to travel (5% Canadian, 5% US & Int'l) and possess/be able to acquire and maintain a valid passport
- Must be able to meet Anthropometrical Size Restrictions for confined workspace
- Previous supervisory experience
More about this job
Responsibilities
Lead the repair team to ensure safety, schedule, and quality deliverables are met while managing customer expectations and requirements. Responsible for work estimation, resource assignment, and providing regular performance reports across internal departments.
Requirements
Requires a university degree or college diploma and 3-5 years of experience in a manufacturing environment. Candidates must meet specific physical anthropometric requirements for confined spaces and possess a valid driver's license.
Skills
- Team Leadership
- Project Estimation
- ISO Procedures
- Resource Scheduling
- Performance Reporting
- Issue Resolution
- Manufacturing Operations
- Confined Space Work
- Fork Truck Operation
- Portable Crane Operation
- MS Office
- Technical Instruction
- Quality Control
- Contract Negotiation
- Analytical Skills
Visa sponsorship
Not detected in the job text
Categories
- Manufacturing
- Management & Leadership
- Customer Service & Support
- Engineering
- Trades
Keywords
- RRP Program
- ISO Procedures
- LAV Assembly
- Weld Repair
- GDLS Products
- Confined Space
- Material Handling Equipment
- Bid and Proposal Process
- Success Factors
- Career Path Development
- Manufacturing
- Technical Leadership
- Quality Deliverables
- Safety Practices
- Operational Priorities