IT Infrastructure Area Manager
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in IT infrastructure, including experience with server, storage, network, cloud, or related technologies.
- Posting language
- English
- Posted
Original job description
Description
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In this role, you’ll combine people leadership, technical expertise, and project delivery, partnering closely with internal stakeholders and global IT teams to ensure our infrastructure services meet evolving business needs. You’ll have the opportunity to guide a talented team, tackle complex technical challenges, enhance how services are delivered, and drive key infrastructure initiatives that support a dynamic organization.
What You Will Do:
Lead & Develop the Team
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In this role, you’ll combine people leadership, technical expertise, and project delivery, partnering closely with internal stakeholders and global IT teams to ensure our infrastructure services meet evolving business needs. You’ll have the opportunity to guide a talented team, tackle complex technical challenges, enhance how services are delivered, and drive key infrastructure initiatives that support a dynamic organization.
What You Will Do:
Lead & Develop the Team
- Lead, coach, and support team members through performance management, career development, and succession planning.
- Set priorities and expectations while creating a collaborative, customer-focused team environment.
- Delegate work effectively and provide guidance on complex technical issues.
- Oversee the design, maintenance, security, and performance of server, storage, backup, network, and related infrastructure.
- Monitor infrastructure performance and service levels, identifying opportunities for improvement.
- Ensure infrastructure services are reliable, secure, and responsive to business needs.
- Support the resolution of complex hardware, network, and infrastructure issues.
- Lead infrastructure upgrades, improvements, and implementation projects.
- Evaluate technology options and make recommendations based on business and technical requirements.
- Support the development and implementation of infrastructure standards, processes, and procedures.
- Contribute to longer-term infrastructure planning and capacity requirements.
- Work closely with department leaders, system owners, end users, global IT colleagues, vendors, and other stakeholders.
- Translate technical information into clear recommendations and actions for audiences with varying levels of technical knowledge.
- Coordinate with vendors and service providers on infrastructure-related products and services.
- Participate in IT initiatives, research, and recommendations related to emerging technologies.
- College diploma or bachelor's degree in IT, Computer Science, or a related field; equivalent experience may be considered.
- 5+ years of experience in IT infrastructure, including experience with server, storage, network, cloud, or related technologies.
- Experience leading people, projects, or technical initiatives.
- Experience working in a collaborative, customer-focused environment.
- Strong technical knowledge and troubleshooting skills.
- Experience with infrastructure technologies and concepts, including networking, backup, storage, and cloud environments.
- Knowledge of relevant protocols and standards, including TCP/IP, DNS, DHCP, and NIST 800-171.
- Strong communication and relationship-building skills.
- Ability to prioritize competing demands and make sound decisions in a fast-paced environment.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong problem-solving skills and attention to detail.
- Experience with AI and emerging technologies.
- Experience in hybrid and/or cloud environments.
- Professional certifications related to IT infrastructure, networking, security, virtualization, IT service management, or project management.
- Experience working in a highly regulated or security-conscious environment.
More about this job
Responsibilities
Lead and develop the infrastructure team while overseeing the reliability, security, performance, and continuous improvement of server, storage, backup, network, and related services. Deliver infrastructure projects and standards, plan for capacity and future needs, and collaborate with stakeholders, global IT teams, vendors, and service providers.
Requirements
Requires a college diploma or bachelor's degree in IT, Computer Science, or a related field, or equivalent experience, plus at least five years of IT infrastructure experience. Candidates should bring leadership or project experience, strong infrastructure and troubleshooting knowledge, familiarity with networking protocols and NIST 800-171, and effective communication and prioritization skills.
Skills
- Team Leadership
- People Development
- IT Infrastructure Operations
- Server Management
- Storage Management
- Network Management
- Backup Management
- Cloud Environments
- Infrastructure Security
- Troubleshooting
- Project Delivery
- Capacity Planning
- TCP/IP
- DNS
- DHCP
- NIST 800-171
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Security & Safety
Keywords
- IT Infrastructure
- Infrastructure Operations
- Server
- Storage
- Backup
- Networking
- Cloud Environments
- Hybrid Environments
- TCP/IP
- DNS
- DHCP
- NIST 800-171
- Infrastructure Security
- Performance Monitoring
- Service Levels
- Troubleshooting
- Infrastructure Upgrades
- Project Delivery
- Infrastructure Standards
- Capacity Planning
- Vendor Management
- IT Service Management
- Virtualization
- Emerging Technologies
- Artificial Intelligence
- Regulated Environments