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Added 51 mins ago
R
Governance, Risk, and Compliance Analyst
Raise
Calgary, AB
- Full-time
The Governance, Risk, and Compliance Analysts in this role will support our clients team in creating a comprehensive package of evidence for the federal government. This package will…
Added 1 hour ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 1 hour ago
MG
Technical Analyst, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
Nestled in the heart of East Toronto, Michael Garron Hospital (MGH), a division of the Toronto East Health Network (TEHN), is a vibrant 450-bed community teaching hospital serving one of…
Added 1 hour ago
FI
QA Analyst
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
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Added 1 hour ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 2 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
The Telephony Specialist is responsible for the design, implementation, administration, support, and continuous improvement of enterprise telecommunications and internet services across the…
Added 3 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 4 hours ago
CI
Service Desk - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: The Service Desk Analyst provides first-line and second-line technical support to end users, ensuring timely resolution of IT issues and a high level of customer service.…
Added 4 hours ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Specialist, Data Loss Prevention is the hands on technical authority behind our DLP and data security capability. The role is responsible for the configuration, tuning, and…
Added 4 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Missions System International
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 6 hours ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 6 hours ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 6 hours ago
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Telco Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
The Telephony Specialist is responsible for the design, implementation, administration, support, and continuous improvement of enterprise telecommunications and internet services across the…
Added 6 hours ago
Sr Data Analyst (Equity/Social Identity)
CityofOttawa
Ottawa, ON
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Added 7 hours ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.
Added 7 hours ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 8 hours ago
D
Control, Risk and Compliance Analyst
Desjardins
Clermont, QC · Baie-Saint-Paul, QC · La Malbaie, QC · Isle-aux-coudres, QC
- Full-time
As a Control, Risk and Compliance Analyst, you help managers apply and carry out internal control, risk and compliance activities related to the distribution of savings/investment products…
Added 8 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 8 hours ago
S
Accounts Payable Analyst
SECURE
Calgary, AB
- Other
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Added 9 hours ago
C
Computer systems analyst
Cabico
Québec, QC · Coaticook, QC
- $96,000 to $115,000 CAD / year
- Full-time
- On-site
Network and system administration/administrator
Added 10 hours ago
SL
Analyst - Helpdesk II
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
…troubleshooting for computer connectivity, hardware, software, and network issues. Administer Microsoft admin portals and Mobile Device Management (MDM) systems, and support IT projects…
Added 10 hours ago
Business Analyst, Experience
WestJet Group
Toronto, ON · Calgary, AB
The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business…
Added 11 hours ago
MM
IT Analyst
Magna Mining Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
Magna Mining is growing, and we're looking for an IT Analyst to join our team!
Added 11 hours ago
Business Analyst, Experience
WestJet Group
Calgary, AB · Toronto, ON
The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business…
Added 11 hours ago
ES
Network Analyst II - Core Networking
eHealth Saskatchewan
SK · Saskatchewan
- $41.93 to $51.04 CAD / hour
- Full-time
The Network Analyst II plays a key role in supporting the provincial network that securely connects health sector partners, facilities and agencies across Saskatchewan. Working as part of a…

General Dynamics Mission Systems–Canada

Technical Infrastructure Analyst, Junior

Calgary, AB, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

Job Description

We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the Calgary location, providing friendly, reliable, and timely support to local employees while working closely with the broader IT team. The role includes service desk and desktop support, endpoint support, local IT inventory coordination, and support for asset lifecycle activities.

Primary Responsibilities

Act as the primary IT support resource for the Calgary location, independently triaging, prioritizing, troubleshooting, and resolving local IT incidents and service requests.
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Prepare, deploy, configure, harvest, repair, and coordinate disposal of IT assets in accordance with company standards and security requirements.
Install, configure, and troubleshoot endpoint hardware, operating systems, desktop applications, peripherals, printers, video conferencing equipment, and mobile devices.
Support endpoint management activities, including software deployment, patching, anti-virus, encryption, wireless connectivity, remote access, and remediation of security issues.
Maintain local inventory and asset records, including receiving, tracking, storage, movement, lifecycle updates, reconciliation, and coordination with procurement, asset management, facilities, and other internal teams.
Create and maintain service desk scripts, procedures, work instructions, asset records, and knowledge base content as needed.
Collaborate with service desk, infrastructure, endpoint management, cybersecurity, procurement, facilities, vendors, and other internal service providers to resolve issues and support site needs.

Initiative & Accountability

Take initiative on primary duties, proactively manage the Calgary support workload, and identify opportunities to improve local service delivery.
Work independently as a key local IT point of contact while balancing immediate customer needs with operational priorities, inventory responsibilities, and enterprise IT standards.
Exercise sound judgment within generally defined parameters, escalating issues or seeking guidance when appropriate.
Identify, document, and report issues impacting assigned tasks, the local support environment, inventory, or service delivery.

Communication & Customer Service

Communicate clearly and professionally with customers who may be experiencing technical difficulties.
Provide clear ticket notes, status updates, documentation, and handoffs to support effective service delivery across teams.
Build productive relationships with internal customers, vendors, management, and internal service providers.
Demonstrate strong verbal and written communication skills and a strong customer service mindset.

Qualifications

Related college diploma in computer science, computer systems, information technology, or a related field. A professional designation or relevant certification is an asset.
Experience providing service desk support, including incident intake, ticket documentation, prioritization, first-level troubleshooting, escalation, and customer follow-up.
Practical experience supporting Microsoft Windows desktop environments, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, peripherals, and video conferencing tools.
Working knowledge of endpoint management and deployment tools such as Microsoft SCCM or equivalent technologies.
Working knowledge of Active Directory, VPN technologies, remote access tools, wireless connectivity, encryption, anti-virus, patching, and endpoint security remediation.
Familiarity with Microsoft Azure services, Microsoft Server environments, IT ticketing systems, and scripting or automation tools is an asset.
Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
Ability to manage local IT inventory, support hardware ordering and receiving, track asset lifecycle activity, reconcile records, and coordinate with other teams to maintain accurate asset information.
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Applies learned skills and knowledge to most tasks associated with the job family and completes diverse, moderately complex assignments within defined policy and objectives.
Experience working with or familiarity with AI/ML models is preferred.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $65,000 - $75,000 CAD annually. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

Relevant experience
Technical and non-technical skills
Education and certifications

Benefits

As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.

Closing Date

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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More about this job

Responsibilities

Provide primary local IT support in Calgary by handling service desk requests, troubleshooting endpoint hardware and software, and communicating with employees. Manage IT assets and inventory through their lifecycle, maintain support documentation, and collaborate with enterprise IT and internal service teams.

Requirements

A related college diploma in computer science, computer systems, information technology, or a related field is required, along with experience providing service desk support and practical experience supporting Windows, Microsoft 365, endpoint devices, and related technologies. Candidates should have working knowledge of endpoint management, Active Directory, VPN and remote access, wireless connectivity, and endpoint security; eligibility to work in Canada and the ability to obtain and maintain required Canadian security clearance are also required.

Skills

Service Desk Support
Desktop Support
Incident Triage
First-Level Troubleshooting
Windows Desktop Support
Microsoft 365
Endpoint Management
Asset Lifecycle Management
IT Inventory Coordination
Microsoft SCCM
Active Directory
VPN And Remote Access
Endpoint Security
Customer Service
Ticket Documentation
Hardware And Software Troubleshooting

Benefits

Medical Insurance
Dental Insurance
Vision Coverage
Flexible Benefits
Emergency Travel Insurance
Virtual Care Services
Employee And Family Assistance Program
Onsite Fitness Facilities
Employee Resource Groups
RRSP Access
Financial Planning Support
Flexible Time Off
Vacation
Holidays
Parental Leave
Sick Leave
Disability Programs
Career Development
Educational Assistance
Mentoring
Professional Membership Reimbursement
Employee Discounts
Free Onsite Parking
Social Clubs
Scholarship Program

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Desktop Support
Endpoint Support
Microsoft Windows
Microsoft 365
Microsoft SCCM
Active Directory
Microsoft Azure
Microsoft Server
IT Ticketing Systems
VPN
Remote Access
Wireless Connectivity
Endpoint Management
Software Deployment
Patching
Antivirus
Encryption
Endpoint Security
IT Asset Management
Inventory Reconciliation
Video Conferencing
Mobile Devices
Printers And Peripherals
Scripting And Automation
AI/ML Models
Cybersecurity
Controlled Goods Program
Canadian Government Security Clearance

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