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Added 6 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
…administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages system security, licensing, upgrades, and overall environment…
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 10 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…defining product strategy and roadmaps, and working with Microsoft Dynamics 365, Power Platform, Azure, and Dataverse. The role requires strong leadership, communication, governance, and…
Added 10 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 11 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Microsoft 365 Intelligent Conversation and Communications Cloud (IC3) powers real-time communication experiences across Microsoft Teams, Dynamics, Azure Communication Services, and other…
Added 11 hours ago
AC
Administrateur(trice) Aux Réclamations/claims Administrator
Aston Carter
Saint-Eustache, QC
- $31.51 to $35.42 CAD / hour
- Contract
Saisir et gérer les données de réclamation dans les systèmes ERP, actuellement SAP, avec une transition prévue vers Dynamics 365.
Added 12 hours ago
ME
Senior Buyer - Machining & Fabrication
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Southgate, ON · Sudbury, ON · Barrie, ON · North Bay, ON · Collingwood, ON
- $78,000 to $90,000 CAD / year
- Full-time
Experience with ERP/MRP systems; Microsoft Dynamics 365 experience is an asset
Added 12 hours ago
SP
Manager, Marketing
SURREY PLACE
ON
- Full-time
- Contract
Build and manage automated email journeys in Dynamics 365, including welcome series, re-engagement flows and follow-ups for incomplete registrations.
Added 13 hours ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
Build and manage automated email journeys in Dynamics 365, including welcome series, re-engagement flows and follow-ups for incomplete registrations.
Added 13 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Added 14 hours ago
P
Business Analyst
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
Exposure to an ERP system such as Dynamics 365, NetSuite, or Sage Intacct, or experience supporting a budget, forecast, or month-end close.
Added 14 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Missions System International
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 18 hours ago
TW
Estimating and Administrative Assistant
TPD® Workforce Solutions
Prince George, BC
- Full-time
Experience with Microsoft Dynamics 365 Business Central is considered an asset.
Added 20 hours ago
Senior Manager, Finance
March of Dimes Canada
Toronto, ON
Support effective use and improvement of Dynamics 365, Prophix, Salesforce, Microsoft CRM, Power BI, fundraising systems, and reporting tools, ensuring complete, accurate, and reconciled…
Added 20 hours ago
VI
Senior Microsoft Dynamics CRM Developer
Veriday Inc.
Toronto, ON
- Contract
Configure and customize Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including tables/entities, relationships, forms, views, dashboards, business rules, and business process…
Added 20 hours ago
DG
Administrative Assistant
Doane Grant Thornton
Victoria, BC
- Full-time
Entering and maintaining client data using Microsoft Dynamics 365 software (D365), creating jobs in D365, rolling forward of jobs/files, and archiving as appropriate for the engagement
Added 20 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Maintain a high level of customer service for internal and external stakeholders.
Added 22 hours ago
MI
MS Dynamics Developer.
Maarut Inc
Toronto, ON
- Contract
Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions.
Added 22 hours ago
T
Senior Microsoft Dynamics 365 Developer – Technical Lead (CRM / Power Platform)
ThoughtStorm
Toronto, ON
- Contract
We are seeking a hands-on Senior Microsoft Dynamics 365 Developer / Technical Lead to deliver enterprise CRM, Customer Service, and case management solutions.
Added 23 hours ago
AI
Accounts Payable Manager
American Iron and Metal
Montreal, QC
- Full-time
Maintain a high level of customer service for internal and external stakeholders.
Added 23 hours ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
RONCO Safety is looking for an organized and customer-focused Bilingual Customer Service Representative who is fluent in both French and English to join our Customer Care team. In this…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 1 day ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
…administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages system security, licensing, upgrades, and overall environment…
Added 1 day ago
J
Application Programmer
Jobgether
Canada
- Contract
As an Application Programmer, you will contribute to a major application modernization initiative focused on Microsoft Dynamics 365 CRM, customer portals, and AI-powered customer engagement…

General Dynamics Mission Systems–Canada

Technical Infrastructure Analyst, Junior

Calgary, AB, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

Job Description

We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the Calgary location, providing friendly, reliable, and timely support to local employees while working closely with the broader IT team. The role includes service desk and desktop support, endpoint support, local IT inventory coordination, and support for asset lifecycle activities.

Primary Responsibilities

Act as the primary IT support resource for the Calgary location, independently triaging, prioritizing, troubleshooting, and resolving local IT incidents and service requests.
Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
Prepare, deploy, configure, harvest, repair, and coordinate disposal of IT assets in accordance with company standards and security requirements.
Install, configure, and troubleshoot endpoint hardware, operating systems, desktop applications, peripherals, printers, video conferencing equipment, and mobile devices.
Support endpoint management activities, including software deployment, patching, anti-virus, encryption, wireless connectivity, remote access, and remediation of security issues.
Maintain local inventory and asset records, including receiving, tracking, storage, movement, lifecycle updates, reconciliation, and coordination with procurement, asset management, facilities, and other internal teams.
Create and maintain service desk scripts, procedures, work instructions, asset records, and knowledge base content as needed.
Collaborate with service desk, infrastructure, endpoint management, cybersecurity, procurement, facilities, vendors, and other internal service providers to resolve issues and support site needs.

Initiative & Accountability

Take initiative on primary duties, proactively manage the Calgary support workload, and identify opportunities to improve local service delivery.
Work independently as a key local IT point of contact while balancing immediate customer needs with operational priorities, inventory responsibilities, and enterprise IT standards.
Exercise sound judgment within generally defined parameters, escalating issues or seeking guidance when appropriate.
Identify, document, and report issues impacting assigned tasks, the local support environment, inventory, or service delivery.

Communication & Customer Service

Communicate clearly and professionally with customers who may be experiencing technical difficulties.
Provide clear ticket notes, status updates, documentation, and handoffs to support effective service delivery across teams.
Build productive relationships with internal customers, vendors, management, and internal service providers.
Demonstrate strong verbal and written communication skills and a strong customer service mindset.

Qualifications

Related college diploma in computer science, computer systems, information technology, or a related field. A professional designation or relevant certification is an asset.
Experience providing service desk support, including incident intake, ticket documentation, prioritization, first-level troubleshooting, escalation, and customer follow-up.
Practical experience supporting Microsoft Windows desktop environments, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, peripherals, and video conferencing tools.
Working knowledge of endpoint management and deployment tools such as Microsoft SCCM or equivalent technologies.
Working knowledge of Active Directory, VPN technologies, remote access tools, wireless connectivity, encryption, anti-virus, patching, and endpoint security remediation.
Familiarity with Microsoft Azure services, Microsoft Server environments, IT ticketing systems, and scripting or automation tools is an asset.
Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
Ability to manage local IT inventory, support hardware ordering and receiving, track asset lifecycle activity, reconcile records, and coordinate with other teams to maintain accurate asset information.
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Applies learned skills and knowledge to most tasks associated with the job family and completes diverse, moderately complex assignments within defined policy and objectives.
Experience working with or familiarity with AI/ML models is preferred.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

The hiring range for this position is $65,000 - $75,000 CAD annually. Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

Relevant experience
Technical and non-technical skills
Education and certifications

Benefits

As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources via recruitment@gd-ms.ca.

Closing Date

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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More about this job

Responsibilities

Provide primary local IT support in Calgary by handling service desk requests, troubleshooting endpoint hardware and software, and communicating with employees. Manage IT assets and inventory through their lifecycle, maintain support documentation, and collaborate with enterprise IT and internal service teams.

Requirements

A related college diploma in computer science, computer systems, information technology, or a related field is required, along with experience providing service desk support and practical experience supporting Windows, Microsoft 365, endpoint devices, and related technologies. Candidates should have working knowledge of endpoint management, Active Directory, VPN and remote access, wireless connectivity, and endpoint security; eligibility to work in Canada and the ability to obtain and maintain required Canadian security clearance are also required.

Skills

Service Desk Support
Desktop Support
Incident Triage
First-Level Troubleshooting
Windows Desktop Support
Microsoft 365
Endpoint Management
Asset Lifecycle Management
IT Inventory Coordination
Microsoft SCCM
Active Directory
VPN And Remote Access
Endpoint Security
Customer Service
Ticket Documentation
Hardware And Software Troubleshooting

Benefits

Medical Insurance
Dental Insurance
Vision Coverage
Flexible Benefits
Emergency Travel Insurance
Virtual Care Services
Employee And Family Assistance Program
Onsite Fitness Facilities
Employee Resource Groups
RRSP Access
Financial Planning Support
Flexible Time Off
Vacation
Holidays
Parental Leave
Sick Leave
Disability Programs
Career Development
Educational Assistance
Mentoring
Professional Membership Reimbursement
Employee Discounts
Free Onsite Parking
Social Clubs
Scholarship Program

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Desktop Support
Endpoint Support
Microsoft Windows
Microsoft 365
Microsoft SCCM
Active Directory
Microsoft Azure
Microsoft Server
IT Ticketing Systems
VPN
Remote Access
Wireless Connectivity
Endpoint Management
Software Deployment
Patching
Antivirus
Encryption
Endpoint Security
IT Asset Management
Inventory Reconciliation
Video Conferencing
Mobile Devices
Printers And Peripherals
Scripting And Automation
AI/ML Models
Cybersecurity
Controlled Goods Program
Canadian Government Security Clearance

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